Windows 7 shutdown lottery

November 6, 2013 at 20:58:27
Specs: Win7 Ultimate, i7-4670 / 8GB
I have recently built my PC, mostly working fine but for one annoying problem with the shutdown procedure.

When I choose to turn off the computer via the Start button, it won't always shut down properly, instead restarting itself and forcing me to shut down from the user login screen. It has always successfully shut down from here.

It's all the more confusing as it seems to completely arbitrary as to whether it will shut down on any given occasion. It's a minor annoyance that is gradually becoming a pain!

Any hints and help appreciated! - Sarah


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#1
November 6, 2013 at 21:22:33
When did the problem first started?
You could check the Reliability report in 'Action center'.
Also, check the event viewer for any errors.

Other than that, I don't think this is a hardware issue.

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#2
November 7, 2013 at 16:04:46
was this an OLDER PC that used to run win XP? The reason I ask is because there were some PC's that had a shutdown issue after an upgrade to win 7.

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#3
November 8, 2013 at 02:20:41
Thanks for your replies!

@pw: This has been happening since I put the machine together in September. I hadn't thought to look at the event reporters, I'll do so when I get home.

@XPU4R: No, this is a new SSD with its first and only operating system. It only has the W7 on it, with data on a separate HDD.

I've shut it down twice since asking my question and it powered down perfectly...weird that it's so random :s


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Related Solutions

#4
November 8, 2013 at 11:35:34
Might be worth browsing Google with this string:
"Windows 7 restarts instead of shutting down". Lots of hits, here's one:
http://www.makeuseof.com/answers/wi...

Always pop back and let us know the outcome - thanks


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#5
November 8, 2013 at 11:48:44
Keep track of what's running when you start your shutdown. You could probably write a script that writes what was running when you wanted to shut down, and then shuts down. If the PC reboots instead, compare what was running to what wasn't running when the system actually shut down.

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#6
November 8, 2013 at 12:28:46
One reason for a reboot vs initiated shutdown is a bad Acpi bios.

http://en.wikipedia.org/wiki/Advanc...

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#7
November 18, 2013 at 08:55:20
Thank very much to all for your replies and suggestions, I'm sorry for taking so long to get back here.

@Derek: Thanks for posting that link, I struggled to word my Google searches in a way that gets the random aspect of my issue. I'll be trying the registry suggestion when I sign off from here. As for the power supply issue, I'd hope that would be very unlikely given that it's a brand new unit with everything else working beautifully?

@Razor: I've done that in as much as I'm fairly sure that trying to shut down with anything plugged into a USB socket will result in a restart. Does that offer any insight or probable cause?

@wanderer: OK, I have to admit failing with that wiki. Is there an easily understood (for dummies like me!) test for a bad bios? For reference, it's the MSI Click Bios 4 I'm using.

Thanks again all!


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#8
November 18, 2013 at 09:17:10
Intermittent faults can be a pig to sort out - even deciding whether you have a hardware or software fault can be difficult.

Subjectively a PSU fault doesn't stand out and hit me in the face for this issue - a software glitch seems more likely. The state the software happens to be in during shutdown can vary so the symptoms can seem intermittent.

That doesn't mean that a poor (intermittent) connection is totally out of the question - just rather unlikely.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
November 18, 2013 at 12:34:57
USB devices have been known to mess up a shutdown. See if it's a specific USB device, specific USB slot, or any USB device / slot combination.

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