Solved Windows 7 - Programs won't open

June 16, 2014 at 06:46:21
Specs: Windows 7
I have Windows 7 & yesterday I started having trouble opening programs. What I've done so far:
1. Run AVG anti-virus & 1 click repair - says all issues fixed.
2. Run Driver Restore - says no issues.
3. Deleted several programs which may have been problematic. MacAfee (which had again sneaked onto my computer!),
4. Separately defragged just for good measure

Made things worse by clicking on the wrong button when I was downloading AVG (I bought it after several unsuccessful attempts to download the free version). After that my browsers started loading on strangely, with www.trovi.com as the default home & several Microsoft Partner pop-ups recurring.

I'm not a pro at all this so - HELP! Thanks.


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#1
June 16, 2014 at 13:27:55
✔ Best Answer
Look here for suggestions on how to completely remove Mcaffee - https://www.google.com/webhp?source...

I got hit with Trovi a few weeks ago, look here for how to remove it - http://www.lavasoft.com/mylavasoft/...

You might also want to run Malwarebytes, it sounds like you may have other nasties in your system - http://www.malwarebytes.org/

message edited by THX 1138


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#2
June 17, 2014 at 12:46:25
What is "Driver Restore", some third party program maybe?

Always pop back and let us know the outcome - thanks


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#3
June 17, 2014 at 13:22:49
I would download UVK by carified, Ultra Virus Killer, portable version. Install it. Then on the opening select "System Booster" when that opens click on "Empty temp folders", when that finishes click beside it "Empty browser cache". Now click the green "Welcome Screen arrow", back to the opening screen. Select "System Repair", and put a check mark beside "malwarebytes", then click on "Run selected fix/apps". This will download, install and update malwarebytes and begin the scan. Let the scan finish, quarantine the results, "apply all actions", you'll likely be asked to restart. Restart. Wait for computer to load and run uvk if it does not start automatically. Select "System Repair" this time make sure only "AdwCleaner" is check, click run selected fixes/apps again. It runs a quick scan, let it clean what it finds and it may ask you to restart again. Restart. Open UVK, back to System Repair "Reset actions" area and tick off, Reset IE and Internet settings, Reset google chrome all users and reset Firefox all users (or just the browsers you have), and run selected fixes and app. See what that does for you. You have a compromised start up page, browser helper objects BHO's installed that need disabling or removing. What I have given you is a good start. As a tech it takes me a good hour to clean the computer of malware, check for unwanted browser add ons, and clean out the "Autoruns", but some of that takes a little knowledge, what I have given you is a good start, hope it is not confusing for you to follow. Here is the link to UVK, it has a lot of links to good utilities techs use everyday built in one, that is why I use it, it's free you don't need a license. UVK link.

http://www.carifred.com/uvk/

http://www.carifred.com/uvk/

To err is human but to really screw things up, you need a computer!


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#4
June 17, 2014 at 13:26:14
Driver restore is a program I would uninstall along with registry cleaning programs, optimizer pros, advanced system optimizer, My Pc Backup, etc....all can be uninstalled. Tho if you run the scans you'll find they found them and removed most of them.

To err is human but to really screw things up, you need a computer!

message edited by HopperRox


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#5
June 17, 2014 at 13:47:11
Thanks HopperRox - I rather suspected as much. As you say, best avoided - drivers should be obtained from the manufacturers.

Always pop back and let us know the outcome - thanks


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