Windows 7 printing issues

Compaq PRESARIO
July 9, 2012 at 00:53:31
Specs: 7, AMD Semperon
Hi there

We currently have a network running amny PC on Widows XP but are nor gradually moving onto Windows 7. We have now installed our first Windows 7 PC but am having issues connecting it to one of our network printers, when we go to our network printers share, right click on the printer and click connect we get an error message saying "Unable to connect to printer" error code 0x000007e. We have installed the Windows 7 drivers on the server and on the local PC, also downloaded a hotfix we found for this issue but once run it says it is not compatible with our system. Does anyone else have any ideas?

Kind regards


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#1
July 9, 2012 at 01:06:46
What printer is it?

Is this the hotfix you are talking about?

http://support.microsoft.com/kb/982728

Tony


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#2
July 9, 2012 at 01:15:42
Hi Tony

The printer is a HP LJ 4250dtn but have tried others aswell e.g. P2015d, dn, P2055 etc but get the same message.

Yes that is the same hotfix we have tried but just states it is not compatible with our system for some reason so unsure.

Cheers
Matt


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#3
July 9, 2012 at 05:05:58
The best procedure I found is to delete the printer icon from the computer, download the printer driver from HP's site for Windows 7 (if available) paying attention to the fact that you either have 32bit or 64bit version of Windows 7 and running the driver install to install the network printer. Only if the printer drivers are not available from HP for Windows 7 will I recommend using the default Windows drivers for the printers. If HP does not have the drivers, I would still delete the current icon, restart the computer, and try 'Add Network Printer' again. If these do not help, I suspect that you are really having a network issue so make sure you have access to shared network drives on your server or other network storage.

You have to be a little bit crazy to keep you from going insane.


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