Solved Windows 7 NV50a Gateway laptop no screen on startup

April 24, 2014 at 10:16:22
Specs: Windows 7
nv50a Gateway, when I press start all I see is a black screen dead in the water. Have removed battery and power cord then held power button for 10 seconds as manual instructed still same results.

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✔ Best Answer
April 29, 2014 at 08:57:46
You say the hard drive sounds "as though loading a disk".
Do you mean the hard drive makes the normal sounds as
it loads the operating system, or do you have a CD drive
that is making the normal sounds at startup when it looks
for a disk? Or maybe you hear both?

As Derek said, if you never see anything on the screen at
all, then it is a hardware problem. You might be able to
find a place that will diagnose your problem for free. They
will then tell you how much they'll charge to fix it. If you want
to open the case to find the problem yourself, I'm sure we
can guide you. Derek already said what to check first.

-- Jeff, in Minneapolis



#1
April 24, 2014 at 10:44:34
if you can hear the hard drive powering up as normal and no unusual error beeps, the screen may need a new backlight.

message edited by phil22


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#2
April 24, 2014 at 13:42:47
If you never ever see anything on the screen then it is about certain it is a hardware issue. If it sounds normal (as per #1) another possibility is that the cable between the computer and the display is faulty or that a connector at either end has worked loose.

Sometimes the cable wears due to hinging movement - try moving the display forward and back, if it temporarily starts working that is the most likely issue.

Always pop back and let us know the outcome - thanks


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#3
April 29, 2014 at 08:34:35
Thanks for the response and solutions, still not working. I get power have some sound from hard drive (as though loading a disc) but the 2 lights that normally come during start up (processor and wifi light) don't. Need my Laptop, I'm on Social Security cant afford a new one cant afford a repair cost right now. Would appreciate any additionally solutions

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Related Solutions

#4
April 29, 2014 at 08:57:46
✔ Best Answer
You say the hard drive sounds "as though loading a disk".
Do you mean the hard drive makes the normal sounds as
it loads the operating system, or do you have a CD drive
that is making the normal sounds at startup when it looks
for a disk? Or maybe you hear both?

As Derek said, if you never see anything on the screen at
all, then it is a hardware problem. You might be able to
find a place that will diagnose your problem for free. They
will then tell you how much they'll charge to fix it. If you want
to open the case to find the problem yourself, I'm sure we
can guide you. Derek already said what to check first.

-- Jeff, in Minneapolis


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#5
April 29, 2014 at 10:53:04
It sounds more like CD drive Jeff. No lights blinking (processor or wifi) . I thought about opening the computer and checking the RAM brds. Something I read somewhere else not sure if I should.

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#6
April 29, 2014 at 12:13:16
Just the same, if you never see anything on the screen then it's hardware. RAM is always possible (including tarnished edge connectors), or even the PSU. If the normal lights are not blinking then screen connectors or the cable are less likely.

If you don't feel comfortable looking inside then repair or replacement are the only options.

Always pop back and let us know the outcome - thanks


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#7
May 3, 2014 at 10:21:10
nv50a Gateway, when I press start all I see is a black screen dead in the water. Have removed battery and power cord then held power button for 10 seconds as manual instructed still same results. Pull the ram brds still no start up no processor or wifi light. I cant be the only one with this problem. Tried chatting with Gateway and you have to be under warranty just to talk with them. I love my Gateway when it was working but not sure If I'd recommend it because of poor customer service

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#8
May 3, 2014 at 11:45:47
This doesn't sound solved, to me.

We can do a lot more. We haven't identified the cause, yet.

-- Jeff, in Minneapolis


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#9
May 3, 2014 at 12:24:29
When you say you "pulled the RAM" do you mean you tried to startup without any RAM? If so that is not what I had in mind.

Did you clean the RAM stick edge connectors? If not then use a soft pencil eraser and pop the sticks in and out a few times to clear any oxide off the sockets. If that doesn't help then try one stick at a time in first position (assuming it has more than one).

It might not be a RAM fault but unless you or someone else can do "something" to either eliminate the various possibilities or diagnose the problem then you are are stuck. With nothing on the screen then normal diagnostics are not available.

Some part of the hardware has either failed or there is a connection problem.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
May 3, 2014 at 14:59:14
I couldn't find a user's manual for the Gateway NV50A online.
All I found was electronics schematics. Can anyone find a
user's manual?

-- Jeff, in Minneapolis


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#11
May 5, 2014 at 13:52:39
Hi Guys; Derek, Jeff, Phil, thanks for your time. Did a few other thing still not working. Remove the RAM, cleaned the connectors, put in one at a time in first position (bottom) Not sure if I put the RAM brds back in the same location, but tried them both in each location.. Still not working, trying to locate a manual online. The one I have has limited troubleshooting answer which I've tried

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#12
May 5, 2014 at 14:20:29
Any chance of plugging an external screen into it? If that doesn't work either it eliminates the screen cord and connections. After that I guess the PSU is a possibility although it is difficult to be certain.

Always pop back and let us know the outcome - thanks


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#13
May 6, 2014 at 07:15:38
Others here may know far more than I do about the innards
of your laptop. Without a user's manual I'm very limited.

You refered to the processor and wifi lights that normally
come on during startup. I'm interested in the processor light,
but I'd like you to tell me a little about both. Where are they
located? Are they close together or in different places? Are
they labeled? Are they referred to in the manual? If so, how
is the "processor" light described? What do they call it?
What else can you tell me about it?

-- Jeff, in Minneapolis


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#14
May 6, 2014 at 09:03:44
I'm wondering if the processor light might actually be the HD light, which is more usual. Not that it makes too much difference to your situation.

Always pop back and let us know the outcome - thanks


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#15
May 6, 2014 at 10:34:58
Yes, if it is actually the hard disk drive light, it will probably have
either the letters "HDD" or a little drum shape by it. In Windows,
it usually flashes once per second or once every two seconds
even when there is no hard drive activity. I suspect that is from
watching for removeable media. I managed to get it to stop
under earlier versions of Windows, so that it only showed actual
hard drive activity.

-- Jeff, in Minneapolis


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#16
May 7, 2014 at 12:32:38
Hi guys I've tried the external monitor Derek, I often used it when computer was working to have 2 windows to view. I also would occasionally connect it to a flat screen via HDMI. And yes Jeff the processor light/hard drive HD (little drum)and wifi light (orange light) are side by side. Neither lights come on or flash.

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#17
May 7, 2014 at 14:19:38
Err...was it OK when using the external monitor?

Always pop back and let us know the outcome - thanks


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#18
May 7, 2014 at 14:47:20
So it sounds like Derek's guess was right: What you call the
"processor light" is actually the hard disk drive activity light.

You said in post #3 that you get power, and hear some sound
from disk drive activity, which may be the CD drive checking
for a disk.

Is there a power indicator? Or is the sound from the CD drive
the only indication that you get power?

My very old Dell notebook has a removeable CD drive. If you
can remove the CD drive from your laptop, you might be able
to tell if the hard drive is also making any sound. I don't know
whether it *should* make any sound early in the boot process,
though.

You might eventually want or need to remove the hard drive
in order to recover data from it. If you can't do it, you might be
able to find a friend who can. Any repair shop could do it.
An organization local to me will repair computers for people
who can provide documentation that they are under 150% of
the poverty level for a flat fee of $25 if they have any required
replacement parts on hand. That would be a good deal for
you if there is a similar organization in your area.

My best guess is that your motherboard has a broken part
or broken connection, but it could just be a poor connection
to a cable connector. You can try fiddling with them. Else,
as Derek said, it could be the power supply unit. That should
be fairly easy to replace.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#19
September 23, 2014 at 18:46:53
did you solve this issue? I have the same issue - powers on and sounds like it is booting but no display comes up. replaced the HD and still nothing - not even the boot screen so not the HD.... also tried to connect a monitor and nothing there either; though never done that on that pc before so perhaps the settings were not broadcasting.....

message edited by JasonNV50A


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#20
September 24, 2014 at 06:28:28
JasonNV50A

Although your symptoms are the same the cause could be different and we know nothing about your computer. You would be better off to start a new thread of your own because few helpers will still be watching this post - we've heard nothing since May 7 2014.

My best guess is faulty display module or card. If it's an addon card try cleaning its edge connectors with a pencil eraser.

Always pop back and let us know the outcome - thanks


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#21
September 25, 2014 at 02:28:35
Try holding the Fn key, while pressing F5.
If that doesn't work, try the Fn key with other F keys (F1, F2, etc).

Please let us know if you found someone's advice to be helpful.
Failure to install up-to-date anti-virus makes you as much to blame as the virus creators.


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#22
September 25, 2014 at 07:21:43
Sci-Guy

This is where more than one poster on a thread causes confusion. I'm not sure whether you are addressing the original poster or JasonNV50A or both.

Always pop back and let us know the outcome - thanks


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