Solved Windows 7 internet explorer keeps kicking off.

January 20, 2013 at 11:16:23
Specs: Windows 7
this keeps happing, Then someone calls me and says that microsoft has detected problems on my computer & they want to help me. It always wines up to they need money to fix it. This has happened at least 6 or 7 times in the last six months. I think its a scam, but don't know what to do.

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#1
January 20, 2013 at 11:39:06
✔ Best Answer
It is a scam. Your system is most likely infected. Which anti-virus program do you have? Which anti-malware program? Make sure they are fully updated, then boot into safe mode & run a FULL (not quick) scan.

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#2
January 20, 2013 at 12:46:34
What do you mean "kicking off" - do you mean shutting down, freezing or what?

The phone call is a well known scam and has nothing whatever to do with your IE issues. So far you have said nothing that points directly to a virus. IE can crash for all sorts of reasons

If YOU suspect you have a virus (or want to be more sure) then in addition to #1 install and run this freebie, which often finds what AV's miss:
http://www.filehippo.com/download_m...

If you find a virus it is pure chance and nothing whatever to do with that phone call. MS do not contact everyone in the world in such a manner - it would be crazy to think so.

Always pop back and let us know the outcome - thanks


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#3
January 20, 2013 at 16:50:18
'this keeps happing, Then someone calls me and says that microsoft has detected problems on my computer & they want to help me. It always wines up to they need money to fix it. '

Oh my, sounds like a new drug to me. So, the instant that IE7 crashes you immediately get a phone call from Microsoft asking for money. Sounds more like the Twilight Zone.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#4
January 20, 2013 at 17:12:53
As it happens I've had one of those calls myself a while back. I'm in the UK so it's not just a USA thing. I led him along something rotten, giving nothing away, so that I could waste as much of his scamming time as possible. In the end he got quite irate and said I could dump my PC in the skip because it would be a brick by tomorrow (definitely what you'd expect from MS LOL). This scam is all over Google.

I'm typing this on the same brick.

Always pop back and let us know the outcome - thanks


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