Solved windows 7 installation - missing drivers

Microsoft Microsoft windows server 2008...
April 29, 2014 at 00:30:36
Specs: Windows 7
Good day

One of our employees laptop just suddenly stopped working (he says). When switched it shows a message that indicates that there is no booting device and that there is no OS. I tried making a custom installation of Windows 7, but when i get to the part where I am to select the driver to be installed i get the message "No device drivers were found. Make sure that the installation media contains the correct drivers, and then click OK". Kindly advise on what i am to do here. The laptop is a HP 655.


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✔ Best Answer
April 29, 2014 at 20:36:37
Yes, it does sound like a failed hard drive. Installing drivers at this point would only be needed if say you were installing onto a PCIe SSD drive or other non-standard drive. If the drive is a SATA (or PATA) drive, then no drives are needed. If the installer does not find a conventional hard drive, then it looks for non-standard drives and since it is not finding them either, is asking you for the software that will allow it to find and use a non-standard drive that is does not see.

You have to be a little bit crazy to keep you from going insane.



#1
April 29, 2014 at 02:53:02
i get to the part where I am to select the driver to be installed i get the message "No device drivers were found

Thats ia bit confusing. Driver and drive are two efferent things. A drive is hardware and a driver is software..

If it really says there is no drive then that would indicate that the hard drive as died. No booting device would indicate this as well. All the necessary drivers to get the OS installed at least are present into installation disk.

However, you say you are making a custom installation. Exactly what is this?

What you do next is dependent on whether the laptop is still under warranty.

Stuart


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#2
April 29, 2014 at 03:34:25
by custom installation i mean that i select custom and not upgrade on the type of installation screen.

The next screen says: "Where do you want to install Windows?" Below it is a box where i assume the drive should be listed, it is blank however.

Below the box are these options - Refresh, Load Driver and Drive Options.
Then follows the message "!No drives were found. Click load driver to provide a mass storage driver for installation."

When i click Drive options, i get the options delete, format, new, and Extend. these options are inactive (greyed out)

When i click Load driver, then Browse, and select the CD, i get the error "No device drivers were found. Make sure that the installation media contains the correct drivers, and then click OK".


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#3
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#4
April 29, 2014 at 04:25:54
Unless you are installing to some non-standard mass storage device, everything points towards a failed hard disk.

Check hard disk show up in the BIOS before you even attempt to install Windows.

Stuart


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#5
April 29, 2014 at 04:59:24
Does it say "no drives found" or "no drivers found"? My guess is it's "drives". In that case, your hard drive has probably failed.

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#6
April 29, 2014 at 06:25:28
I've written it exactly as it appears, it says "No device drivers...."

Thank you all, it seems the problem leans towards a hard drive fault, il get it checked out. thank you.


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#7
April 29, 2014 at 20:36:37
✔ Best Answer
Yes, it does sound like a failed hard drive. Installing drivers at this point would only be needed if say you were installing onto a PCIe SSD drive or other non-standard drive. If the drive is a SATA (or PATA) drive, then no drives are needed. If the installer does not find a conventional hard drive, then it looks for non-standard drives and since it is not finding them either, is asking you for the software that will allow it to find and use a non-standard drive that is does not see.

You have to be a little bit crazy to keep you from going insane.


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#8
July 14, 2014 at 13:12:18
I have a small number of ProBook 655's. I prefer virgin Windows 7 images over what ships with any OEM computer, so step 1 is to reimage the computer. I ran into the same issue you described in your original post. Solved.

BIOS -- esc for startup menu; F10 for BIOS; Advanced: change SATA to IDE; Save and exit.

Boot to your Win DVD or USB stick.

Once done consider changing SATA back to AHCI.


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