Solved Windows 7 HP Startup issue

March 11, 2013 at 14:45:41
Specs: Laptop
After system tuneup I received this failure ID: MBR@XQ-4SN6J1-XD03GK-60UJ03

Product ID: VM367UA#ABA Hard Disk 1

Laptop: Model, Presario CQ61 Notebook PC
System ID: 363F
Product ID: VM367UA#ABA
Warranty stared: 12/8/09
Processor type: AMD Athlon (tm)
Dual-core M300
Processor speed: 2006 MHz


See More: Windows 7 HP Startup issue

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✔ Best Answer
March 19, 2013 at 11:38:57
I have had to have the hard-drive replaced.


#1
March 11, 2013 at 15:15:49
I have heard of these HP "tune-up" tools that are included with PCs can cause trouble. I would advise to stay away from them. Use the tools by Microsoft instead.

Do you see this error after you login to Windows, or are you unable to login anymore?


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#2
March 12, 2013 at 13:17:54
I am not able to startup the laptop the usual way because it boots up differently. Instead of signing in and then going to windows desktop, I am sent to a default screen where I am given options to backup files and restore my system, but when I try to backup the files the system may get to about 50% complete, then it will freeze or crash..

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#3
March 12, 2013 at 15:13:14
do a quick scan with Malwarebytes
http://www.filehippo.com/download_m...
and FIX all it finds...sounds like you are infected

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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Related Solutions

#4
March 13, 2013 at 02:43:30
When you get to that HP repair screen, use the microsoft startup tool. HP replaces the default microsoft screen for thoese who don't know, see the link below.

http://h10025.www1.hp.com/ewfrf/wc/...

After the start up utility runs, go to the advanced repair options

http://windows.microsoft.com/en-US/...

Choose the command prompt

And first do a check disk.

Type: chkdsk C: /r

Note: Your windows partition may not be the C: drive in the cmd prompt it could be the D: drive.

After the chkdsk is finished

Type: bootrec /fixmbr

then

Type: Bootrec /fixboot
Type: Exit

Reboot the computer and see if it works.


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#5
March 19, 2013 at 11:38:57
✔ Best Answer
I have had to have the hard-drive replaced.

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#6
March 19, 2013 at 19:59:08
If the hard drive was good and it was just software damaged, you could have used your Windows 7 Repair Disk (made from the back up section), booted to that, and launched a System Restore from outside of Windows. This would have used any of your restore points that you could choose from your hard drive and restored your Windows system files and registry to the way they were. If it still does not boot properly, you then could do a Start Up Repair from the Repair Disk and that would have fixed your boot partition. If you did not make the Repair Disk, you can make one from another Windows 7 machine as long as both are 64bit (or 32bit) and use that.
Even if Windows was not saveable, you could have wiped the drive and reinstalled to the same drive.
It does not make sense that a Tune Up tool from HP could damage the physical hard drive. The registry, yes. The Boot loader, yes. The drive itself, unlikely, unless there was something else wrong that made you look to this tool to begin with.

You have to be a little bit crazy to keep you from going insane.


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