Windows 7 does not detect HP D1560 printer

July 29, 2014 at 05:08:15
Specs: Windows 7, 4 gb
I recently had to format the c: drive on one of my computers but when I tried to install a HP D1560 printer, no matter which usb port I use, Windows 7 does not detect the printer. I downloaded the relevant drivers from HP website and tried to install on a completely clean and formatted drive and although the software install ok when the installation program tells me to turn the printer on and connect to the computer, because Windows 7 can not detect the printer, I get stuck there every time.

Any suggestions would be most appreciated



See More: Windows 7 does not detect HP D1560 printer

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#1
July 29, 2014 at 14:13:23
You do know there are 2 drivers, either 32-bit or 64-bit.
http://i.imgur.com/bsYISXD.gif

http://h10025.www1.hp.com/ewfrf/wc/...


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#2
July 29, 2014 at 21:11:29
Yes I know all too well and I get the same results with both 32-bit and 64-bit.

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#3
July 29, 2014 at 22:37:26
If windows isn't detecting anything connected it may be USB or chipset drivers. Check in device manager and see if any driver problems show there.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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Related Solutions

#4
July 30, 2014 at 01:22:03
I did check in device manager and found a problem with the co-processor driver which I corrected by reinstalling nvidia and chipset. But nothing changed as far as the printer goes. I tried moving the printer to another computer and it installed ok.....then I tried moving another ( different HP) printer and it still will not detect.

If windows 7 with not detect on one computer but DOES detect ( both printers ) on
a different computer - and to add after formatting the c: drive and doing a clean install,
then I am at a loss for things to try.


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#5
July 30, 2014 at 01:33:15
Yeah, that doesn't make sense. Do other devices work in the USB ports? Have you tried a different data cable?

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


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#6
July 30, 2014 at 01:35:56
Yes other devices do work in all usb ports.....and switched data cables too which also did not help.

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#7
July 30, 2014 at 05:51:31
Are you leaving the printer connected when installing the driver package?

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#8
July 30, 2014 at 05:55:59
the printer is off and the usb disconnected until it says connect.....then refuses to detect

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#9
July 30, 2014 at 08:08:08
You may need to cleanse your system of all remnants of any HP software and driver files before the install will work correctly. See the link below and select the correct file for your situation.

https://www.google.com/search?q=hp+...


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#10
July 30, 2014 at 21:24:56
I assumed that formatting the drive did remove all remnants

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#11
July 30, 2014 at 22:20:06
"I assumed that formatting the drive did remove all remnants"
Not if you didn't remove ALL the partitions & make sure that it is really clean.
Then format to NTFS.

W7 - Click on > Drive options (advanced) Then highlight each partition & hit > Delete.
http://www.blackviper.com/os-instal...
http://www.blackviper.com/os-instal...

message edited by Johnw


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#12
July 30, 2014 at 22:30:28
but there is only one partition as far as i can see

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#13
July 30, 2014 at 22:58:28
Please download and run ListParts by Farbar (for 32-bit system):
http://download.bleepingcomputer.co...
Please download and run ListParts64 by Farbar (for 64-bit system):
http://download.bleepingcomputer.co...
Click on the Scan button.
The scan results will open in Notepad.
Copy and Paste the contents into your reply.

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#14
July 30, 2014 at 23:46:14
here are the results of the scan -

ListParts by Farbar Version: 31-07-2014
Ran by Aviva (administrator) on 31-07-2014 at 09:44:55
Windows 7 (X86)
Running From: E:\
Language: English (United States)
************************************************************

========================= Memory info ======================

Percentage of memory in use: 48%
Total physical RAM: 1983.37 MB
Available physical RAM: 1027.27 MB
Total Pagefile: 3966.73 MB
Available Pagefile: 3013.75 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.13 MB

======================= Partitions =========================

1 Drive c: () (Fixed) (Total:186.3 GB) (Free:155 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
2 Drive d: (DJ_SF_03_D1500_F) (CDROM) (Total:0.21 GB) (Free:0 GB) CDFS
3 Drive e: (NEW VOLUME) (Removable) (Total:7.45 GB) (Free:0.25 GB) FAT32

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 186 GB 9 MB
Disk 1 Online 7648 MB 0 B

Partitions of Disk 0:
===============

Disk ID: 15C08C12

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 186 GB 31 KB

======================================================================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C NTFS Partition 186 GB Healthy System (partition with boot components)

======================================================================================================

Partitions of Disk 1:
===============

Disk ID: 002398C6

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 7647 MB 31 KB

======================================================================================================

Disk: 1
Partition 1
Type : 0B
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 E NEW VOLUME FAT32 Removable 7647 MB Healthy

======================================================================================================
============================== MBR Partition Table ==================

==============================
Partitions of Disk 0:
===============
Disk ID: 15C08C12
Partition 1: (Active) - (Size=186 GB) - (Type=07 NTFS)

==============================
Partitions of Disk 1:
===============
Disk ID: 002398C6
Partition 1: (Not Active) - (Size=7 GB) - (Type=0B)


****** End Of Log ******


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#15
July 30, 2014 at 23:58:57
All good, no hidden partition, but something is going on, lets see if these logs, reveal the problem.

Download OTL, save & run from your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://oldtimer.geekstogo.com/OTL.exe
http://www.itxassociates.com/OT-Too...
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
1: When the window appears, underneath Output at the top, make sure Standard output is selected.
2: Select Scan all users
3: Change Drivers to All
4: Under the Extra Registry section, check Use SafeList
5: In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
6: Click Run Scan and let the program run uninterrupted.
Screenshots ( SS ) of 1 - 6
http://i.imgur.com/rvTDUlL.gif
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/


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#16
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#17
July 31, 2014 at 06:27:19
Each time you try to install unsuccessfully you need to get rid of the old files.

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#18
July 31, 2014 at 07:15:33
Your logs are infection/malware free.

From the Extras log, you have this driver installed.
HP Deskjet D1500 Printer Driver Software 13.0 Rel. 3

From the link I gave you, this is the latest 64-bit driver.
Version 13.1.0
http://i.imgur.com/M92kAJs.gif
http://h10025.www1.hp.com/ewfrf/wc/...


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#19
July 31, 2014 at 07:21:23
I already have the latest versions of the driver from that site.....both the 32-bit and 64-bit......and it still will not detect the printer......it will also not detect a different HP printer.

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#20
July 31, 2014 at 07:23:45
I use these on every comp I work on.

Run all of these, in this order.

Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://www.wisecleaner.com/download...
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
http://i.imgur.com/JZLYOLf.gif
http://i.imgur.com/4kfaeGW.gif

Wise Registry Cleaner ( Only use Registry Cleaner & with default settings. Don't use System Tuneup, that is for Experts, you really have to know what you are doing ) Reboot when finished.
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.wisecleaner.com/wiseregi...
http://i.imgur.com/Qy7HWcA.gif

TFC
http://www.geekstogo.com/forum/file...
http://www.bleepingcomputer.com/dow...
http://oldtimer.geekstogo.com/TFC.exe
http://www.itxassociates.com/OT-Too...
Please double-click TFC.exe to run it. Note: If you are running on Vista/Windows 7/8, right-click on the file and choose Run As Administrator).
It will close all programs when run, so make sure you have saved all your work before you begin.
Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


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#21
July 31, 2014 at 08:54:54
I ran all 3 programs as per instructions and still no change....it totally refuses to detect the printer when I connect the device

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#22
July 31, 2014 at 09:43:43
I have reviewed this thread and I don't see where this printer is a known working printer. Can you verify that?

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#23
July 31, 2014 at 15:14:52
"If windows 7 with not detect on one computer but DOES detect ( both printers ) on
a different computer"
On that different computer, what operating system is installed?

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#24
July 31, 2014 at 19:14:55
This printer is a known working printer and was detected and working in the past both in XP and 7 ( the same computer that does NOT detect the printer or a different HP printer ).
( the other printer is HPSC 1315 ).

On both computers the OS is identical - Windows 7 - one detects the printer(s) and the
other one refuses to detect.


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#25
July 31, 2014 at 19:23:14
"other one refuses to detect"
I'm out of ideas.

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#26
July 31, 2014 at 19:25:39
I am out of ideas too.....just does not make sense

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#27
July 31, 2014 at 19:34:05
Maybe a setting in your bios?

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#28
July 31, 2014 at 19:41:30
Bios settings have not changed at all since purchase - 3 years ago. And also it detected before but does not detect now....2 printers ......so seems safe to say that it wont detect
ANY printer.

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#29
July 31, 2014 at 19:47:48
I went for the bios because that is all I can think of that is different to the computer that recognizes the printer.
Maybe you can think of something else that is different?

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#30
July 31, 2014 at 20:06:12
The only difference on the computers is RAM

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#31
July 31, 2014 at 20:08:01
Which gets us back to the bios.
Have you compared the 2 bios's?

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#32
July 31, 2014 at 20:14:07
Different version of bios.....but it detected before and will not detect now and the bios has not been changed in anyway.

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#33
July 31, 2014 at 21:24:03
Is there anything at all connected to USB ports other than mouse & KB?

Are you connecting the printer directly to a USB port that is integral on the motherboard?

Are you using a USB hub or extension cable?

Are both Windows 7 versions identical build numbers?


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#34
July 31, 2014 at 21:43:57
There is only mouse and kb connected to usb.....sometimes a usb flash drive too. And yes the printer is connected direct to the mb...not with a usd hub or extension.

Right now the versions are different build numbers but initially they were identical and still no change.


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#35
August 21, 2014 at 11:09:43
There is a known conflict between some HP printers and PCs running AMD c-50 or 60 processors. Could this be the case?

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