Solved Windows 7 Devices and Printers Dialog Box is Empty

Hewlett-packard / PAVILION
January 27, 2015 at 15:16:01
Specs: Windows 7, Intel Pentium D 925
When selecting "Devices & Printers" the screen is blank and does not show any of my printers or other devices. However, all of my printers and other devices are working properly. I have worked with HP tech support. We restored the computer to a couple of different restore points, but the oldest restore point was 01/25/15 and today is 01/27/15. HP's conclusion is I must recover from my original Recovery Disks. I would first do a complete backup of my hard drive, but if my memory serves me right I would have to reinstall all of my programs as well as make all of my customized changes I've made since that time. Doing so would require weeks of work on my part.

Am I correct in what would be ahead of me if I do a Recovery? Even more important does anyone have another idea as to how I could restore the screen Image I should get when invoking "Devices & Printers"?

Thanks a whole lot for any guidance you can give me. Uncle Dewey


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✔ Best Answer
February 3, 2015 at 16:51:16
I'm sorry to say that in my attempt to correct the problem I had to reinstall Windows 7. I had a backup program that might have saved me if I had used it properly.

Thanks for all your help. Uncle Dewey



#1
January 27, 2015 at 21:18:45
A long shot but try downloading and installing the latest drivers for your video card/on-board video chip.

message edited by THX 1138


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#2
January 28, 2015 at 05:39:31
Also a long shot. Try making a shortcut to "Devices and Printers":
http://www.sevenforums.com/tutorial...

It will only help if the problem is to do with the normal link of course.

Always pop back and let us know the outcome - thanks


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#3
January 28, 2015 at 10:46:58
Did you check the box marked "Show more restore points" when you went to do the system restore? If not, then try again.
After setting up the system exactly how I like it, I make an image of the primary partition so I can return to that point any time I like.
When you set up your back up, did you check off the box that also has Windows Back Up make an image of the hard drive (Windows Back Up only)? If you did, then you should have a disk image from the same time as your last back up. Make a Windows Repair Disk (from the back up section) on a blank CD and boot to that and reimage the drive. Should you decide to make a new back up before doing this (a good idea), make sure that you do it to a different drive (if a hard drive or external hard drive) so it will not overwrite the current disk image.

You have to be a little bit crazy to keep you from going insane.


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#4
February 3, 2015 at 16:51:16
✔ Best Answer
I'm sorry to say that in my attempt to correct the problem I had to reinstall Windows 7. I had a backup program that might have saved me if I had used it properly.

Thanks for all your help. Uncle Dewey


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#5
February 3, 2015 at 17:01:52
OK, thanks for letting us know.

Always pop back and let us know the outcome - thanks


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