windows 7 cannot connet to the sens service from guest useri

August 16, 2013 at 13:10:50
Specs: Windows 7
dell inspiron 1750 windows 7: received system properties unexpected error on property page- volume shadow copy is not working event 0x81000202. Also cannot get any information from computer management events as data cannot be read. Also, cannot use any of the options in computer management. Standard userid works ok for normal processing, except cannot connect to network. Also, guest userid inoperative as it gets the message "user cannot connect to the sens service". Problems assumed to be created when a teenager downloaded network games using the guest userid.

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#1
August 16, 2013 at 14:55:23
Got to start somewhere, I am going to check for infections first.

Run RogueKiller
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://majorgeeks.com/RogueKiller_d...
http://www.geekstogo.com/forum/file...
http://tigzy.geekstogo.com/roguekil...
http://www.sur-la-toile.com/RogueKi...
Official tutorial
http://tigzyrk.blogspot.fr/2012/11/...
Download & SAVE to your Desktop.
Quit all programs that you may have started.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller.


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#2
August 17, 2013 at 03:27:06
Hi rbark,

As rightly suggested by "Johnw", check the system for infections.

You may perform virus scan using malwarebytes. Click the link mentioned below for malwarebytes:

http://www.filehippo.com/download_m...

Perform SFC scan using the link mentioned below:

http://support.microsoft.com/kb/929833

Thanks & Regards
Manshu S
#iworkfordell


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