Windows 7 BSOD IRQL_NOT_LESS_OR_EQUAL

October 21, 2011 at 19:29:04
Specs: Windows 7
I have a gateway computer with windows 7 that my husband uses for business. A few days ago, he was having trouble printing... today we have BSOD. I'm not a computer person, but I have run Malwarebytes in safe mode, isolating 13 trojan.dropper files. Still BSOD. All system restores have failed. Currently running the windows memory diagnostic tool (something I saw to do on another site.) On the blue screen, I see IRQL_NOT_LESS_OR_EQUAL and I see stop:0x0000000A. Help.

Update - after memory diagnostic, upon re-start, the screen is frozen. No mouse or keyboard action.


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#1
October 21, 2011 at 22:38:48
if you have 2 ram installed, try removing one and trying that, then alternate and try the 2nd...you may have faulty Ram.
You can make up a memtest CD
http://www.memtest86.com/download.html
on another PC and then run it on the problem one.

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#2
October 22, 2011 at 05:23:44
this error means that some added hardware's IRQ is not readable by ur pc's bios to make things clearer, did u add any recent video cards or ram?
after perfoming the ram swap mentioned above and testing them for errors, try them on another pc if possible, also make sure to fetch the latest upgrades for ur video card

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#3
October 29, 2011 at 13:56:20
Hi guys, thanks for your help! Being such a layman at this, I felt over-faced by your solutions. I ended up taking the tower in and they found it had a TDSS root virus which wrecked the hard drive. They were able to remove the virus, saving all of our files and we just had to reload our programs. I really appreciate your help! I shouldn't have tried to fix the problem myself in the first place...

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#4
October 29, 2011 at 19:23:22
they found it had a TDSS root virus which wrecked the hard drive.
that was an easy one to remove, hope they didn't soak you real bad on that one.

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#5
October 29, 2011 at 19:25:59
Hmmmm, you tell me... they had it for three days and charged $150.

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#6
October 30, 2011 at 10:28:18
YEP, that's what I'm saying....I presume they just reformatted your drive and left you to re-install all your programs?

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#7
October 30, 2011 at 19:38:29
You got it.

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