Windows 7 Asus notebook freezes with no BSOD

June 9, 2011 at 18:18:34
Specs: Windows 7, 6.00 gig ram
i have an Asus notebook G73jh series. intel(R) core (TM) i7 CPU. its got windows 7 on it.

no i do not see a blue screen at all my computer will just compleatly freeze. nothing will work and all i can do is hard reset it by holding the power button. the computer has even froze in the login screen before i even log into the computer.

sofar what i have done is run mambam more then a few times. done a disk check, disk clean, disk defrag, ccleaner and recovered it to a week ago and i do this evey time it freezes which it has been doing for a few months.


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#1
June 9, 2011 at 20:13:25
try it in safe mode, this may help identify if its your win7, drivers or hardware.
check in event logs for any thing that helps identify the issue, also check reliability monitor.
download speedfan and monitor your temps.
also run a memory test for 24hrs. let us know what happens.

i hate computers!
but cant help myself....


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#2
June 13, 2011 at 09:17:51
While you are searching for a solution make sure you back up all of your personal files to an external drive. If this gets worse or will not start you may find yourself reloading windows from scratch or replacing a hard drive and reloading windows to that so if you already have your files this will not be half as bad as if you did not plan ahead. Hope that you have an easier problem like a bad memory stick since just replacing it instantly fixes everything. Even an overheating problem is not usually too difficult to fix once identified. Good luck, your in good hands here, just post back results for more advice.

You have to be a little bit crazy to keep you from going insane.


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#3
June 18, 2011 at 13:29:07
ASUS G73JH Review
http://www.notebookreview.com/defau...

"By Charles P. Jefferies, NotebookReview.com Contributor | 3/10/2010"


So - it's not a new computer, but it's probably less than 2 years old.

A defective battery would not likely be the problem.
.....

You haven't said WHEN this happens.

Does it happen .....

- only when it's running on the battery alone,
- or only when the AC adapter is connected,
or in both cases ?

- only after the computer has been running a while,
- or - randomly at any time ?

- ONLY when you are playing a game ?

- ONLY when you run a certain program otherwise ?
.........

Have you, or is it possible anyone else who has had physical access to the computer.....
- dropped the notebook, or subjected it to a physical jolt otherwise ?
- spilled liquid on it, or exposed it to liquid such as rain, or sprayed it with liquid ?

Has there been a power failure, or power surge, event while the AC adapter was plugged into the notebook ? E.g. Did the power fail, or were there lightning strikes in your area ?

Any of those things can cause damage to hardware that can't be fixed except by replacing components inside the notebook.
...........

Eliminate possible hardware causes.


Freezing can be caused by ram problems, though that isn't likely with a notebook, unless you have changed the ram you have installed (not allram is 100% compatible with your model) , or unless you have dropped the notebook or have subjected it to a physical jolt otherwise (the ram may have a poor connection in it's slots).

If your computer does not have an AMD CPU, use Memtest86 (it has bugs that cause false errors on SOME systems that have AMD cpus).

If your computer has an AMD cpu, use Memtest86+ (it's NOT made by the same guy), however, it has bugs - Disable Legacy USB or similar in the bios Setup to prevent those bugs from producing false errors (on some systems) BEFORE you run the tests.

If there is a choice, use the full set of tests (for memtest86 that's the default).

There is no need to run the full set of tests more than once or twice.

If you DO get ram errors reported,

- if you HAVE changed which ram you have installed
- if you still have the ram that was in it previously ,try installing that and running the memory test set again
- quote the make and module's part number(s) of the replacement ram module(s).

- if you have NOT changed which ram you have installed, there is probably nothing wrong with it.

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

(That's not likely unless the notebook has been subjected to a physical jolt.)

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.
.........

Freezing can be caused by a defective hard drive.

When the ram has tested fine....

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.

Seagate's Seatools will test any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.
....

Freezing can be caused by the cpu overheating.
Immediately after the computer freezes, go into the bios Setup and find the current CPU temp reading and tell us what that is.

((You can download and install Speedfan or similar freeware hardware monitoring programs that can show you the current CPU temp in Windows itself, but that software makes assumptions, and the readings are often not as accurate as the readings in the bios Setup which have usually already been tweaked to make them accurate.

There may already be an Asus hardware monitoring program installed, probably called Asus Probe, or if not one may be available in the software downloads for your model or elsewhere on the Asus web site.You could use that - it's also already accurate.)

It's not likely that you have too much accumulated "mung" (dust,lint, etc.) inside the passages that let air into or out of the laptop, yet, since the computer is probably less than two years old.

Don't obstruct the passages that let air into or out of the laptop.
E.g. Don't use it in bed unless you have it sitting on something relatively rigid and flat.Don't use it on your lap if you have baggy clothing on your legs.

Since this is a gaming laptop, it may be possible to tweak bios setting to overclock this notebook. If you use the wrong or too aggressive settings, your CPU may overheat. There are no guarantees that you will NOT have problems when you overclock If you are overclocking, use less aggressive settings, or just load bios defaults. There are overclocking web sites, possibly user forums, where you may be able to find the settings that are stable with your model / cpu, or system series.
........

Since you have a gaming notebook, your computer may be producing a brief blue screen message but you're not seeing it because it goes by too fast because of the speed of your system.

When your system is working okay, RIGHT click on Computer, choose Properties, then on the left choose Advanced System Settings, then Startup and Recovery.

If there is a checkmark in the box beside Automatically restart (there is by default) click on it to remove it, then click on OK at the bottom of the Startup and Recovery window

Then you will get a blue screen message that stays on the screen if one is generated.
.....


Possible software problems .

Did you first notice the computer froze after you had installed some software ?
....

Clashing anti-malware resident modules.

It sounds like you ran Malwarebytes (mbam.exe).

The free version of Malwarebytes does not update itself automatically in the background, after the first time it is installed.If you are not prompted to update it after the first day it was installed when you attempt to run it,then you must click on the Update tab when you open it, update it, then run a Full scan

The current free version of Malwarebytes prompts you to try the full version for a limited time.

NOTE that the full version of Malwarebytes has a resident module that runs all the time in the background.
NOTE that I KNOW from experience that that module CLASHES with the resident module(s) of at feast some other anti-malware software.
E.g. It definitely clashes with AVG's Resident Shield and causes weird problems, when both resident modules are running.

When you have more than one anti-malware program installed that has one or more resident modules, you should DISABLE the resident module(s) in all but one of the anti-malware programs at a time, otherwise they are likely to clash with each other, and that can cause all sorts of problems.
E.g. AVG and Avast definitely have a resident module.
For more info,
see the first part of response 3:
http://www.computing.net/answers/ha...
.....

No single anti-malware program finds and can get rid of all possible malware.
Use more than one to run a full scan, one at a time.

The free version of Malwarebytes can run a scan without interfering with most other anti-malware programs that have a resident module running.
Most online scanners can be used the same way.

However, it's still a good idea to DISABLE the resident module(s)in whatever anti-malware that has a resident module that you have installed.

Malwarebytes is a good one for finding crap installed by the makers of "Rogue" anti-malware software makers that many other major anti-malware programs donot find.
.......

Vista has Microsoft's Windows Defender built into it (anti-spyware, only,software)

I'm not sure what Windows 7 has built into it - it may be that, or it may be Microsoft Security Essentials.

Both have a resident module that runs all the time. Apparently that doesn't clash with MOST other anti-malware software, but it DOES clash with SOME other anti-malware software.

If your computer has Windows Defender or Microsoft Security Essentials it's listed in your Programs list.

If Windows Defender came with Windows it can't be Un-installed in Control Panel - Programs and Features, but it can be disabled from running (it's resident module) it it's own settings.

I don't know if the same thing applies if Microsoft Security Essentials is built into Windows 7.

Scroll down - it shows where you can enable / disable Real time protection:
http://www.microsoft.com/security/p...
.....



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