win7 system restore won't restore

Microsoft Microsoft windows xp home edit...
March 13, 2014 at 18:11:51
Specs: Windows 7, don't know
system restore won't restore
I've tried it repeatedly ... it goes through it's process (takes over 10 mins to 'initialize') then gives an error message ...
I always assume it's a virus if something isn't working. I ran avg antivirus, then malwarebytes ... partway through running malwarebytes I got a popup from avg with 5 viruses ... although when I scanned my computer with avg it detected nothing... and malwarebytes also detected nothing ...so I clicked to get rid of the 5 virus issues ... seems that they were all in system restore ...
I wonder why avg and malwarebytes didn't detect these viruses ... is there a better antivirus program out there (free) ?
Can anyone tell me how to get system restore working properly?
Thanks in advance
Karen

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#1
March 13, 2014 at 19:49:48
Make (if you have not already) a Windows 7 Repair Disk (back up section) from a properly working Windows 7 machine. If the problem machine is 64bit then the machine you use to make it also needs to be 64bit (32bit for 32bit) Use that disk to boot the problem machine to the repair options. Choose System Restore from there and choose a restore point, BUT use the 'show more restore points' option and go back a couple of extra weeks. The reason for these are that the repair disk has its own restore engine separate from the one already on the machine (non-corrupt) but still uses your restore point and if you may be infected, using an older restore point might take you back further, before the infection had its 'teeth' into the system. If you can get a good completed restore, boot directly into Safe Mode and update and run Malwarebytes there for the best chance of cleaning it out. Then update your antivirus program and run that also while still in safe mode.
I have heard that Avast free version (not pro trial version) is better than AVG.
I prefer Webroot over all others but you have to pay for it (sometimes specials on Newegg though).
If these do not work, it maybe needed to do a reinstall of factory restore so it is time to back up all of your personal files to an external drive before proceeding or trying anything more drastic.

You have to be a little bit crazy to keep you from going insane.


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#2
March 13, 2014 at 20:16:37
When talking about creating a repair disk, are you assuming that I have a separate computer running windows 7? I only have my laptop with windows 7, nothing else:(
If I did have another computer with windows 7, how would it create the various restore points ... I don't understand...
My laptop (xmas gift) came with all its software already installed and I don't have the original discs ... I assumed this was a common thing ... so I cannot reinstall anything ... maybe there is a 'repair' online for windows 7?
I'll try the Avast and see if it makes a difference; thanks.
K

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#3
March 13, 2014 at 21:20:58
Have you tried doing the restore from safe mode?

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#4
March 14, 2014 at 05:08:26
First, the restore points are already on your hard drive or a system restore will not be possible.
Second, I only assume you know someone well that also has a Windows 7 machine and will offer this small help. It does not take long, requires only a blank CDr, and has no effect on the machine it is made from.
Third, its easy, you go to start and type (in the search) Back up and select 'back up your computer'. When you see the back up window, you will see on the lest side a place to 'Make a Repair Disk". Click on that and follow prompts. Just remember that if your computer is a 64bit version, the machine you make it from will also need to be a 64bit installation of Windows 7.
Fourth, manufactured computers that do not come with recovery disk (most of them now), have a recovery drive on the machine that can perform a Factory Restore which can completely wipe and reload your system all the way back to the same as it was shipped. This is a last resort move since you will need to back up all of your files to an external drive (or lose them) and when complete, you will need to do all Windows updates, reset all of your personal settings, reinstall any programs that you have added (including antivirus), and restore your files from the back up you made.
You should exhaust all other possibilities first.

You have to be a little bit crazy to keep you from going insane.


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#5
March 14, 2014 at 06:14:00
I have the same problem so I turn off the AVG until reboot and it will work.

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#6
March 15, 2014 at 04:50:55
Yes and it was the same thing; didn't work.
Thanks
Karen

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