Solved Win7 Can't see files on WD external HDD

September 27, 2011 at 08:07:04
Specs: Windows 7- 64 ultimate, i7 -950
My computer reconizes external hard drive but it will not place it in the "Devices with Removable Storage" section. Therefore I can not read the files. It was formatted to PC's. Device Manager can see it, Not "My Computer".

computer reconizes external hard drive but it will not [place it in the "Devices with Removable Storage" section.
~ win 7-64 bit
~ GA-X58A-UD3R
~ 6 gb memory
~ brand new WD passport 0730
~ it works on other computers
~ reformatting is not an option i need to transfer to external HD!
~ my computer can see other external hard drives.


See More: Win7 Cant see files on WD external HDD

Report •

#1
September 27, 2011 at 13:46:26
Look for the external drive in Windows Disk Management. If found there, post all the listed information for that device.

Report •

#2
September 28, 2011 at 21:23:54
The information form Disk management is as follows:
Layout/simple,
Type/Basic,
File System/(this is blank),
Status/Healthy (primary partition),
Capacity/698.29 GB,
Free Space/698.29 GB
% Free 100 %,
Fault Tolerance/ No,
Overhead/ 0.

I would have sent a screenshot but i could not figure ho to upload the image to this forum.


Report •

#3
September 28, 2011 at 21:44:13
✔ Best Answer
It doesn't appear that the drive is formatted. Are you sure there are supposed to be files on the drive? What does the following mean? "It was formatted to PC's." How was that drive formatted? What was is connected to when it was formatted? Windows 7 apparently does not recognize the file type.

What OS is running on the other computers that can read files on that external?

Was file encryption used?


Report •

Related Solutions

#4
September 28, 2011 at 21:55:41
"I would have sent a screenshot but i could not figure ho to upload the image to this forum"

Upload screenshots here & post the link.

ImageShack
http://imageshack.us/

Or, you can use this.

ImageShack Hotspot
http://www.softpedia.com/get/Deskto...
http://www.softpedia.com/progScreen...
http://www.avramovic.info/lang/en-u...


Report •

#5
September 29, 2011 at 01:53:49
Thanks for the tip Johnw: Here is the screenshot http://imageshack.us/f/215/problemw...

Othehill, here is the back story. Several weeks ago, I needed to transfer video files from my friends external (mac) hard drive to my previously "mac" formatted external hard drive {The passport}. I do not have the equipment to make the transfer so I hired the services of a company to get it done. They reformatted the passport to PC and made the transfer. Only, when i plug it up to my computer... well, you know that part.
I took it back to them (Video City) and it reads on their PC. Yet still, again on my PC, no read.
Now that I am typing this trough, I am thinking that I will try it out on several other PCs and if I still get a noread than I may be certain that the video specialist may have formatted my hard drive the wrong way.

Extra information: The reason why the passport was MAC formatted in the first, I had to receive video files from a completely different MAC source from another project.

Anyway, I am going to try the external HD musical PCs connections for a couple of days and i will do a follow up. If anyone has extra input, It is all appreciated.

Thank you!


Report •

#6
September 29, 2011 at 10:32:51
" HD musical PCs connections" a reference to musical chairs.

Report •

#7
September 30, 2011 at 06:06:43
Okay. I plugged the passport 750 into my sisters computer. Same thing, it can be seen but no files recognized. I will go back to the Video/Digital service company for further assistance.
I will follow up.

Report •

Ask Question