Win 7 Windows Explorer doesn't display all files in folder

October 6, 2014 at 11:33:37
Specs: Windows 7 64 bit, i5 3450/8 GB
Using Windows Explorer (Win 7) to display C:\MY Documents\ MS Word(2010)\ documents whose name begin with "2009 -"2012" are shown but those beginning with"2013" & "2014" don't, yet if I open Word 2010>File>Open and pursue the same folder path all files are displayed properly. By the way, all file names & extensions are identical except for the leading Date. eg. "2014-05-15-" part of the file name.

I have scanned using SFC and Anti-Malware/Spyware/Adware utilities but nothing makes any difference. Win 7 has all the latest updates. Any thoughts?

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#1
October 6, 2014 at 12:43:26
Unusual. Probably way too simple but go to "Control Panel > Folder Options > View tab" and make sure you have a check mark in "Show hidden files, folders and drives" also uncheck "Hide extensions for known file types". Let us know if that helps and we can take it further.

Always pop back and let us know the outcome - thanks


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#2
October 6, 2014 at 14:26:43
All recommended settings are as suggested. Thanks!

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#3
October 6, 2014 at 15:19:08
Not sure where this might lead but if you create two text files with NotePad (one 2013 format, one 2014 format) and put them on the desktop do they both appear? If so do they still appear if you then copy them into My Documents? Similarly you should be able to prove if this is some quirk of the sub folder by trying both formats, using Word as usual, but saving them to the desktop instead.

Any idea when this issue came along?

I assume the files you are having issues with are "doc" format. I tried both formats on my Win 7 and they were fine, although it only has the starter version of Office on it.

Always pop back and let us know the outcome - thanks

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Related Solutions

#4
October 6, 2014 at 19:17:10
Maybe Word is actually looking in a library, not the folder, and
the missing files are in a different folder that is also accessed
by the library.

Can you see the files in a dir listing from the command prompt?

Go to the folder, then try dir /a /ogne /p 2*

-- Jeff, in Minneapolis

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#5
October 7, 2014 at 10:13:36
Rather than being due to using libraries, the problem might be
that Windows Explorer is cleverly ordering your filenamess in
a way you aren't expecting, so you aren't looking in the right
part of a long list of files. They could be right there but you
just haven't looked far enough down the list, if it is a long list.

Files with these names:

1-junk.txt
10-junk.txt
2-junk.txt
20-junk.txt
3-junk.txt
30-junk.txt

will be listed in this order:

1-junk.txt
2-junk.txt
3-junk.txt
10-junk.txt
20-junk.txt
30-junk.txt

Which is smart but not what you might expect or want.

-- Jeff, in Minneapolis


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#6
October 7, 2014 at 16:06:49
The problem went away and then came back. I have scanned the system with 6 different utilities and rebooted and the problem was gone, but several time later it returned. I opened two of the word files and saved them as a PDF file and it started working I thought but a couple of tries later the pdf files didn't appear either. Right now it is working again. Will keep looking and let you know if I find the problem. By the way, I found this when I went to recover one of the 2014 word docs from my backup drive and they didn't show up. Since then they have appeared off and on again. So, it isn't just one drive either.

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#7
October 7, 2014 at 17:14:26
Any idea when this issue came along? I'm wondering if System Restore might be on the cards.

Always pop back and let us know the outcome - thanks


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#8
October 7, 2014 at 17:39:12
Make sure ALL your Regional and Language Options settings are Ok. They will be something similar to this, the main point being, you should have at least 3 places to make sure you have your country displayed.
How do I change the system locale so I can use my language of choice?
http://windows.microsoft.com/en-gb/...
http://moosenose.com/Enabling%20Int...
http://java.com/en/download/help/lo...
http://www.lipikaar.com/unicode-and...

Screen 4: 2 instances of United States or whatever your area is.

Screen 5: 2 instances of United States or whatever your area is.

Scroll down to > Changing Language for non-Unicode Programs
Advanced > 2 instances of United States or whatever your area is ( may only have 1 available )


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#9
October 9, 2014 at 06:24:39
Thanks for everyone's input and suggestions. Although, I tried or checked them all it appears that the problem was a corrupted Windows Explorer. I was able to download an update that seems to have fixed the problem.

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#10
October 9, 2014 at 07:59:35
Do you happen to know if the update is included in Service Pack 1?
I have SP1 installed, but nothing beyond that.

-- Jeff, in Minneapolis


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#11
October 9, 2014 at 08:33:32
Nicely done and thanks for letting us know. Yes, if you can let us know whether it was a Windows update, and maybe which one, it would indeed be of interest.

Always pop back and let us know the outcome - thanks


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