Solved Win 7 Updates Corrupted My Computer

October 19, 2015 at 19:18:08
Specs: Windows 7
After the 10/14/15 updates, my computer will not open any .exe files. I continue to receive "Program X is not responding = Close". I ran Malwarebytes and it removed some files but problem persists.

Also, the latest Win 7 update installed two of every update. Help!

DB


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✔ Best Answer
October 23, 2015 at 17:01:42
See this re duplicated updates;
https://support.microsoft.com/en-us...
I've seen some instances when they have been due to MS having issues.

Have a look in task manager (Ctrl-Alt-Del keys). See what processes are giving high CPU or RAM usage. Ignore System Idle Process - the least the computer is doing the higher the figure.

Always pop back and let us know the outcome - thanks



#1
October 19, 2015 at 19:53:55
You may have an infection still.
Run System Restore to a date well before the update, say a week before. After it restarts run Malwarebytes again and post the results (copy/paste) in your reply.
The system restore will do two things for you, one, it will roll back the updates so later you can take them one or two at a time and evaluate them. Second, it will roll back the registry and other installs so that if the malware is recent it will 'release' your system and make it easier to remove it completely. Running Malwarebytes after the restore will begin removing the junk that might remain on your system. Posing the log will allow others to review them and suggest other repair or cleaning programs if needed. I would suggest manually updating your hardware's drivers from the system manufacture's or component manufacture's (if custom) websites. This will reduce the possibilities that Windows Update will try to update your drivers (IF that is what happened since that is a possibility also).

You have to be a little bit crazy to keep you from going insane.


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#2
October 19, 2015 at 20:04:18
Thanks. The Updates removed the last Restore point, so I'm stuck with no restore file. Last time we had update problems the Restore fixed our problem. I will see about updating the drivers from the MSoft driver site.

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#3
October 20, 2015 at 09:23:15
Go here and run the EXE fix. If the problem is when using shortcuts to the programs then use the LNK fix too:
http://www.sevenforums.com/tutorial...

With luck this will cure the symptoms but you might still have an infection. Let us know what happens and we can take it from there.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
October 21, 2015 at 08:16:28
The computer is running unbelieveably slow and continues to crash programs. However it finally allowed me to open Chrome and I ran the exe-fixes you suggested. The more I use the computer the more it seems like a memory problem? Chrome even crashed while I was downloading the exe-fixer. I also had an error "SBMTray.exe unknown hard error!"

This morning it allowed me to run Viper so I am doing another deep scan after the Malwarebytes scan.

Another idea: In booting up in safemode, the computer seems to hang up for a while on the driver "Atipcie". I read from another blog that the ATI files may be eating memory given the new windows updates? Ideas?


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#5
October 21, 2015 at 09:40:28
Run these two freebies on it, if you haven't already:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

If either find anything copy/paste the associated logs on here.

Here's a RAM test:
http://www.memtest86.com/

This is what SBMTray.exe is:
http://www.bleepingcomputer.com/sta...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
October 21, 2015 at 09:44:45
Will do. Thanks for the info.

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#7
October 22, 2015 at 08:32:29
I spent most of the night babysitting the computer which continued to "choke" on processes that had errors. I ran AdwCleaner and it found zero problems -- the computer crashed or I would send you the log. I also ran DriverDetective and it said all my drivers are up to date for 17 devices -- no problem.

The computer's most common error now is "Werfault.exe." I did some research on it and people with the same error experience the same superslow Windows 7 problems. (ATI Catalyst Control also stopped working this AM). I believe the Werfault.exe issue is the problem. Some people recommend moving around memory cards (but I have a laptop). How can I solve the Werfault.exe issue that is crashing Windows 7?

Thanks again for your help.


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#8
October 22, 2015 at 11:28:08
See here:
See here, particularly the second response:
http://answers.microsoft.com/en-us/...

What appears to be misunderstood by all is that Werfault.exe is an MS error reporting file. They all seem to be after killing the messenger when finding the reasons for the errors is the way forward - then there would be little for it to report (hog the system).

It is not easy because many types of errors could cause this. Look particularly at the second response and the last one by mab888.

EDIT (See my #5):
Did you run JRT?

Did you run the RAM test?

Have you eliminated Sunbelt from the equation - it could be interfering?

Finally, if you think it was due to Windows Updates then use System Restore to back before you installed them. Maybe next time they'll go in without issue.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
October 22, 2015 at 11:39:28
I agree - I don't want to kill the messenger, but I want to stop the process that is killing my system.

I didn't run JRT because it took all night to get the browser to open and run the AdwCleaner. I'll try the other tests tonight. I don't know what sunbelt is.

I cannot do restore because something removed my last image.


Thanks,

message edited by DCB


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#10
October 22, 2015 at 11:47:20
"I don't want to kill the messenger"
That's what they seemed to be after on that post at #8, which is what I meant.

"I want to stop the process that is killing my system"
Have a look in events as per 2nd post on the link at #8. If you can sort out which one is coming up most often (as they did) then you might be able to get a bit further.

Sunbelt is security software which I assume you have on board because you queried SBMtray - cick the link I gave you in #5 for info. Sometimes such software can hang things up so it might be worth disabling it for a while.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
October 22, 2015 at 11:49:33
I'm looking forward to trying the #2 recommendation. As for security I have Viper.

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#12
October 22, 2015 at 11:55:17
If you had an SBMtrayexe error it makes me think you must have Sunbelt software still lurking around somewhere.

Let me know what security software you have continuously running in the background. If there is more than one they can clash and cause issues (checking each other).

Always pop back and let us know the outcome - thanks


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#13
October 22, 2015 at 12:11:51
It seems Sunbelt and Vipre are one and the same thing - sorry, wasn't aware of that.

Always pop back and let us know the outcome - thanks


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#14
October 22, 2015 at 21:23:41
Did the memtest 86. No errors. Will try the JRT tomorrow. The machine is so slow it takes hours to do one of these tests. Also checked the event view. MANY errors, but from a variety to applications and programs. Didn't see any uniform problem.

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#15
October 23, 2015 at 07:39:18
Quite a few errors in not rare - various Windows bugs. However stacks of them is worrying.

There is always System Restore as mentioned previously but obviously this won't help if there is a hardware problem. Right now we've not narrowed it down to hardware or software. One possibility is to run a Live Linux CD on it to see if it is slow on that too. It might eliminate some possibilities (but not all). Is it any better from Safe Mode?

Run chkdsk /f (from the Run box) just to see if there are any HD errors.

Always pop back and let us know the outcome - thanks


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#16
October 23, 2015 at 13:00:27
The safe mode is not any better. The items that run at a normal speed are Event Viewer and Folder view. Every night Explorer.exe crashes and does a restart. I'll do the chkdsk / f tonight. FYI: The memtest86 was very fast.

I keep wondering what is running in safemode and also in normal mode?

thanks again for your help.


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#17
October 23, 2015 at 15:11:55
Memtest needs to complete 8 passes to be sure your RAM is OK - see section 2 here:
http://www.sevenforums.com/tutorial...

Not sure if you are on a PC or laptop (might have missed it somewhere) but have you been inside lately? The reason I ask is that sometimes the slightest disturbance can move the RAM onto oxide causing issues. Cleaning the edge connectors with a pencil eraser fixes it, and popping the sticks in and out a few times to clear oxide off the sockets too. Other items with edge connectors can also have the same trouble - display cards and SATA connections for example.

It might be interesting to temporarily disable Vipre just to see if it makes any difference.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#18
October 23, 2015 at 16:03:36
Try to remove (uninstall) the latest windows updates. In the uninstall panel activate "Show Windows Updates" and sort on date, easier to find the latest installed updates.

Uninstall Vipre (use the special uninstall program from viper).



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#19
October 23, 2015 at 16:34:31
Will give it a try this weekend.

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#20
October 23, 2015 at 16:36:06
I've tried this, but the machine is so slow and crashes the uninstall program with "Not responding". One thing that concerns me: two of every update on 10/14/15 loaded. I want to delete all, but cannot. I guess I cannot do this from command prompt?

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#21
October 23, 2015 at 17:01:42
✔ Best Answer
See this re duplicated updates;
https://support.microsoft.com/en-us...
I've seen some instances when they have been due to MS having issues.

Have a look in task manager (Ctrl-Alt-Del keys). See what processes are giving high CPU or RAM usage. Ignore System Idle Process - the least the computer is doing the higher the figure.

Always pop back and let us know the outcome - thanks


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#22
October 24, 2015 at 05:17:14
Keep going along these line for a while but it might get to the point that you MAY need to do a good thorough back up and then a Factory Restore to the original factory install and start fresh.
Before trying the factory restore confirm that the system runs well via a Live Linux CD/DVD (download and burn, then boot to it, not install) to prove that it is not a hardware issue. You may need to use another machine to make the disk if yours prevents you from burning a good disk.
Another thing to try is to run this Windows Repair tool:
http://www.tweaking.com/
It is highly recommended here by a few.

You have to be a little bit crazy to keep you from going insane.


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#23
October 27, 2015 at 08:02:06
Derek,

Thanks for the help. I ran memtest86 for 7 passes and everything was clear. I removed and cleaned the memory. Still had problems. But I then went to the updates menu and decided to delete any unusual MS Updates from the many installed. I found an MS Security update dated 10/14/15 and then about five dated 10/15/15. I deleted the one from 10/14 and boom -- the computer works! It is still sluggish booting up, but it works.

Thanks for all your assistance. You're recommendations have helped me get my machine back.


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#24
October 27, 2015 at 14:27:30
Good to hear. If you didn't manage to get ADW and JRT running (see #5) it would still be worth running them in case something undesirable is starting during bootup.

Always pop back and let us know the outcome - thanks


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#25
October 27, 2015 at 14:30:19
Thanks. I ran ADW and it found nothing. Now that the computer is not crashing, I'll run JRT.

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