Solved Win 7 Update not functioning error:80070002

August 11, 2012 at 07:16:25
Specs: Windows 7 Home Premium, AMD Turion(tm) X2 2.2Ghz / 4GB RAM
I've tried to fix the update function for several months now. For almost a year it was just one update that kept coming up to be installed, but it couldn't be installed for some reason. Then, in June I tried to get that fixed and eventually one thing lead to another and suddenly the update function stopped working, with the error code 80070002.

Another thing is that it crashes (just a black screen and no response to cntrl+alt+delete etc) more & more frequently - often it's enough to watch a youtube video, especially in widescreen mode and lately even the patience game makes it crash, iirc that program also starts in widescreen.

The comp is a Packard Bell Easy Note LJ61, Amd 64bit

Now, I've tried all the ways suggested by Microsoft help, cleaning update history, installing programs to fix the update but nothing has worked. The 'fixing' program doesn't even see a problem, it just reports back that: now it's fixed. grr

Yesterday I cleaned the registry with a free program, but that didn't help with the update or crashes...
As I seem to have run out of options, I tried to reset win 7, with the three recovery dvds I had to make two years ago when the comp was new. Unfortunately, the system doesn't recognise the recovery dvds as sources to reset the system - and I don't know how to use them to reinstall the OS either.

Is it possible to buy a Win7 installation dvd with the same reg-ID that I already have from Microsoft, or would I have to pay the full amount for that?

By now, I'm so sick of Pack-Bell that I'd rather pay microsoft than the PB help - only 90 days warranty...

So, any help with either crashes, update or how to reset/reinstall Win7 in a Packard bell would be greatly appreciated! Or any other options that I haven't mentioned or thought about! :)

See More: Win 7 Update not functioning error:80070002

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August 11, 2012 at 19:23:36

Did you try the fixes here?

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August 11, 2012 at 19:57:57
✔ Best Answer
Most manufactured computers come with a recovery partition which is capable of performing a factory restore that will wipe the hard drive and reinstall your OS to the same as it was shipped from the factory. Of course back up your personal files first, but look up your manual online to find out what key or combination of keys you need to tap repeatedly at start up to access your recovery options (possibly F10 or F11), One of these options will be your Factory Restore. Once you restore it you should first manually perform a windows updates until all of your updates are in, then install your antivirus, programs, restore your files and your personal settings.

You have to be a little bit crazy to keep you from going insane.

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August 12, 2012 at 00:25:31
Thanks Fingers, I'll try that later today - will report here how it goes.

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Related Solutions

August 13, 2012 at 06:04:59
I think I've tried all combinations of Alt+F10 and Alt+F11 or just F10 / F11 - in most cases it beeps loudly but still starts windows.

Alt+F10 did start something called Edit Windows Start options, but none of the alternatives listed seemed to involve resetting factory settings - the closest was an offer to choose an error free previous start, but that one just started windows as usual, probably because I don't have any saved setback points...

Could this factory reset option be removed in the LJ61 model?

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August 16, 2012 at 14:43:38
I finally managed to find and do the Factory reset today! :)

Turns out this option is reached inside windows 7 and not via F10 at start-up.

Something like this (roughly translated from Swedish) : Control panel / Reset / System reset / Advanced resetting methods / Reset via system depiction or to factory settings.


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