WIN 7 - laptop hanging/freezing after installing Office10

October 10, 2012 at 10:12:20
Specs: Windows 7, 1.6 GHz / 502 MB
Samsung R530 has been running very well. We installed Office 2010. Then we got an error message "dll not configured" and it started freezing up and crashing out of programmes. We fixed this after searching internet (couldn't find anything on here). That fixed, we then had issues with internet and Google Chrome. When trying to update, it stopped saying it couldnt continue due to 0000006 error. We were pointed to a utility repair tool that appeared to be a legitimate site. Ran that and it came screaming back with over 2000 errors and wanted a licence key to repair. Our virus softward blocked the page as "dangerous". So, we downloaded Malawarebyte as I know that's generally the first thing we are asked to do. Running happily for a while it suddenly stopped scanning and we couldn't do anything with the laptop so I had to force it to shutdown. Ever since installing Office 10 it seems to have affected the performance and so many websites offer so many tools. I have had help from here before that was always reliable, can you advise what we should do?

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#1
October 10, 2012 at 10:33:38
It seems that Office 2010 has nothing to do with your problems. You are badly infected with malware to the point that you are not able to clean the malware with usual methods.

Do you think you have a legitimate copy of Office 2010 ?

You may think about doing a factory re-install. Refer to the documentation that should have come with your purchase of the notebook, if you choose to do so.

Also read this . It may help you resolve your issue.

CoolGuy


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#2
October 10, 2012 at 11:01:35
I work for a company that is partnered with Microsoft so it was through an employee purchase scheme, so is legit. I can't recall the error message we got but were trying to run updates in Google Chrome and it was not a STOP message, it was a "installer can't continue because it can't find.." message. Malwarebyte has now run and shows clean. But it's Win7 now - everything keeps saying "not responding" or takes an age. Even pressing the Start Button I have to wait way too long before the dialogue box comes up.

Not really sure where the issue is, so hence why I am not sure what to do.
We have performed a System Restore.


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#3
October 10, 2012 at 19:41:02
Restart in Safe Mode. Start a System Restore from there and choose a restore point that is well before you installed office and before you may have begun to notice small unusual things happening. Use 'Show More Restore Points' if needed.
Restart back to Safe Mode and Update and run Malwarebytes again. Remove all it finds.
Update and run your antivirus program.
Run Disk Clean Up.
Restart normal.
Reinstall Office

If this does not help, you may end up doing a factory restore (as noted above), but remember that you need to back up your personal files first to an external drive or you will loose them.

You have to be a little bit crazy to keep you from going insane.
---- Save Big Bird -----


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#4
October 10, 2012 at 20:43:50
'I work for a company that is partnered with Microsoft'
hmmmm....what does M$ say about the problem with Office 2010?

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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