Win 7 blue screen making calls on MagicJack

November 6, 2010 at 04:31:47
Specs: Windows 7 Home Premium 64
Getting BSOD on 2 separate computers running Windows 7 Home Premium 64 Bit. Occurs about once every couple yours and usually during a phone call on MJ. However, problem does not occur on computer running Vista Home Premium 64.

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#1
November 6, 2010 at 07:51:28
"Getting BSOD on 2 separate computers running Windows 7 Home Premium 64 Bit. Occurs about once every couple yours and usually during a phone call on MJ."

Your post is really confusing. Look at it and see if you could answer it.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
November 8, 2010 at 09:41:16
Sorry - Should have been "once every couple HOURS". Sorry for the confusion.

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#3
November 8, 2010 at 10:17:53
no, I mean there are no facts and information is missing like
1- are the PC's identical?
2- does it only happen using MJ?
etc,

here is a how-to explaining that:
http://www.computing.net/howtos/sho...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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Related Solutions

#4
November 9, 2010 at 10:20:41
XpUser4Real - Thanks for suggestions. I have looked over pages you linked.

Additional info: Had MJ on Gateway desktop computer running W7 HomePrem, 64 bit. Plenty of ram and hard drive space. About once every few hours of MJ use with a handset phone, the computer would crash with a BSOD. This during a call, at least most of the time. So I suspected MJ.

So I installed MJ on a Acer laptop running W7 HomePremium 64 bit. Again plenty of ram (4 GB). Again, crash with BSOD at about same frequency.

So I installed MJ on my HP desktop running Windows Vista HomePremium 64 bit. No crashes.

I have talked to MJ tech support and they had me upgrade software. But they insist that MJ is not causing the crashes. They profess no knowledge of similar behavior.

I am hoping someone on this forum has solved the problem and can help me solve it on my W7 computers.

Thanks in advance,
Ernie


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#5
November 9, 2010 at 10:39:48
Thanks for the explanations, things are much clearer now.
I just had a problem yesterday trying to install MJ on my windows 7 laptop...it just refused to install, finally after 3 hrs on on-line 'so-called' tech support, my problem got elevated 3 times. Finally I got a support person that asked if they could remotely check out the laptop. I agreed on one condition...that they would not reformat the MJ as I have 3 yrs of business clients phone numbers on it that I could not lose.

They agreed and finally found that they had to go into device management and switch the phone drive letter to 'Y'

3 hours to accomplish that and it actually worked. I just needed the laptop for when I travel and need a phone.

If you are not happy with their tech support ask them if they would connect you to a person who knew how to use the remote procedure. Then just watch as they go through the steps.

The problem is that MJ is advertised constantly on TV commercials and they are bombarded with tons of customers. I don't think they were staffed enough for so much business.
It still is the cheapest and clearest phone VOIP on the market. Like I said, I've used it for 3 yrs and saved thousands of dollars...every once in awhile I encounter a problem that is on the magicjack end so I have to contact them.

Maybe try changing the drive letter on yours and see if that helps.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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