Win 7 Asus G73JW-A1 laptop random shutdowns

February 20, 2011 at 23:23:59
Specs: Windows 7, i7/8gb
My Asus G73JW-A1 is randomly shutting down while I´m playing some games

See More: Win 7 Asus G73JW-A1 laptop random shutdowns

Report •

#1
February 20, 2011 at 23:32:26
overheating or memory issues if its while gaming.
get a program like speed fan, to check your cpu temps, and also use the temp gadget for your video, make sure you are not over heating.

memory issues, take out 2 pices of ram, try running the system with 1 stick and try that stick in all 4 slots.
run for a while, then try each stick in each slot,this prove a bad stick or a bad slot. you may require to use 2 or 4 sticks 3 may be causing issues.

i hate computers!
but cant help myself....


Report •

#2
February 21, 2011 at 10:42:23
Some of the G73JH models had to have the video card reseated with fresh thermal paste and some of these already had heavy dust build up in both the CPU and video cooling grids. You will not be able to get to all the memory the way the board is designed. Three of them are on the bottom of the board and accessible through the access port. The fourth is only accessible when the board is removed. reseating the video card, removing the CPU grid for cleaning and removing the motherboard for access to the last piece of memory are all areas that can only be done by a factory authorized service center because getting to any of these breaks the warranty void sticker. There are centers in different parts of the country. If the system is past the 12-24 month warranty you can try this. Since the G73 is less than 24 months old for most models I suspect you still have warranty and would need to contact ASUS to verify status.

Rich


Report •

#3
February 21, 2011 at 19:13:43
Well I check some other forums and many other user are having the same issue... last night I ran a series of stress test on my notebook (ram read and write, GPU and CPU time stress test) and besides hear loud noise coming from the cooling fans nothing else happens...
Some people say that this issue only take place over Windows, in Ubuntu never happens also all the weird reports that windows give me say something about kernel-power... so I assume this have something to do with the way windows manage energy...
any thought

Report •

Related Solutions

#4
February 22, 2011 at 00:13:56
if you have a loud noise from the fans, it means that your system is getting hot and the fans are trying to cool it down.
get a can of compressed air and blow your air vents vacuum the vents too.
but it is under guarantee then send it back for repair/cleaning.

did you use speed fan and the gpu temp monitor?
what temps is your system running before it shuts down..?

most laptops are not really meant to play highend games..
you get a base plate with extra cooler fans,because for sure it sounds like overheating...

i hate computers!
but cant help myself....


Report •

#5
February 22, 2011 at 08:12:30
The noise was only during the test (3 hours without unexpected shutdowns)... and it´s the first time I heart it... I also have a 12cm Thermaltake fan cooler so I don´t think this is about heat...

Report •

#6
April 7, 2011 at 14:08:11
Had the same problem. Disappeared efter playing around in msconfig and was stable for three months.
Suddenly came back when I was playing AOE3. Had an image of my HDD from the same day since I just swapped to an SSD. Restored it and the computer worked fine. Ran AOE3 again and after approx 30min it shutdown again. After reboot, login, the screen freezes. Started up in safe mode and disabled all services and all startup. Rebooted normal startup. Enabled all services and startup rebooted again and everything is working OK. Tried AOE3 again and had the same result. Repeated the process and the computer works fine. But I have to do the msconfig routine otherwise the computer will freeze after or even at the login screen. If anybody can figure out what AOE3 is changing when played, maybe that will solve the G73JW shutdown problems. All other games works fine and I've also updated the graphics drivers several times.

Report •

#7
April 12, 2011 at 11:43:05
Found the problem!! AVAST antivirus was unable to start up after each shutdown. Removed the program and everything works. Played the game for three hour without a hitch.

Report •

#8
July 28, 2011 at 02:28:04
Avast was my problem also. I had a scheduled virus scan that would auto shutdown system. The problem was that the silent game mode removed any notifications that shutdown was happening .

My fix for this was to adjust my scan time to a better time.
Keevan


Report •

#9
September 2, 2011 at 02:58:56
Hi,

Due to overheating, the system experiences a sudden shut down. This can be due to many problems. Improper working of the fan is a major issue. Sometimes the air vents might be blocked causing the temperature to rise beyond the limited point. So you must clean the air vents in order for the circulation of air. Dust and debris prevent air from leaving, thereby causing immediate shutdown.


Report •

Ask Question