Will Geek Squad service PC with illegal Win7?

December 9, 2010 at 10:23:51
Specs: Windows XP Home Edition, Pentium 4 1.80 GHz / 1.250 GB
I had Windows 7 Home Premium on my Dell Inspiron laptop and I have Windows 7 Ultimate on it now. My friend (computer guy) did it for me so I guess it's not genuine but it is activated so I get all the updates and stuff.

Will the Geek Squad at Best Buy take it off my laptop if I bring it to them if I ever have a problem with my computer? I paid for a 2-year Black Tie protection plan. If I remove Windows 7 Ultimate and put the original Windows 7 Home Premium, will they know that an illegal copy was installed and take the computer away from me?

I don't want to ask the Geek Squad agents this question because maybe I have to give them my membership number and they might make a note of it when I bring my computer in for a fix or something. Hope you people can help out, thanks.

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December 9, 2010 at 14:14:39
This is the price you pay for dabbling in things illegal. Your problem is more one of conscience rather than computer problem. The Geek Squad will not know you have had an illegal copy on your PC if you re-install your original legitimate copy and I doubt very much that they will worry if you take it in as it is. There may be problems if they need to do a repair install or if they need to re-install the system complete. In this even they will use your legitimate copy.

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December 9, 2010 at 16:05:43
When your "friend" did what you said he did, did he wipe the hard disk and delete the recovery partition that came with laptop?

This is the partition that normally holds the factory fresh image that you can use to recover to factory fresh defaults.

If he did then re-installing the original OS is not going to hide that fact. In that case you have effectively nullified your warranty as they will know that you have changed your system. Of course they still wont know that you had another OS installed.

They may however use that to not honour the warranty.

If however your recovery partition is intact and you recover to factory fresh defaults then they wont know that you had another OS on it.

However, remember it may well be the case that, at the point you have a problem that needs their attention, you may be unable to recover to factory fresh OS because of that problem. Then what will you do?

When everything else fails, read the instructions.

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December 9, 2010 at 16:10:57
Nice trick to have bypassed W7's scheme already.

Why did it take me over a year to phone in a problem to ATT?

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December 9, 2010 at 22:13:40
Yes, there is a partition named that has recovery on it and there is another partition with Windows 7 Ultimate. What's the recovery partition for and how do I use it? Can I leave my Windows 7 Ultimate in and install the original Windows 7 Home Premium in a separate partition?

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December 10, 2010 at 03:38:59
You will then have a dual boot situation which may in your case pose additional problems. Someone else will assist you to create a dual boot but quite candidly I would wait until some problem occurs and cross the bridge when you come to it.

In the meantime Google for Macrium Reflect (the free edition) which will enable you to back up your system to an external drive. You can then save your set-up, install another and if you need to put back the original you can.

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