Why would saving a file clone to and overwrite another file

October 29, 2014 at 07:06:15
Specs: Windows 7 Pro 64-bit
We are experiencing a very strange situation at work. We run off of a central hard drive that is connected to 3 computers. No file is ever opened by more than 1 computer at a time.
We are working with FlexiSign software and lately, we have ran into an issue where if we work on a file and save it, the system saves the file but then also grabs another file with a somewhat similar but different file name (I.E. Andale Mixer and Andale Van) and saves the same artwork, deleting the existing artwork, in the second file as well.
We can't find any reason for this. AVG, MalwareBytes, etc have found nothing and FlexiSign customer support has no clue either.
Has anyone ever experienced a situation like this? If so, how did you fix it? We cannot format the drive as we can't afford to lose our files.

Thank You


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#1
October 29, 2014 at 08:37:25
Not a hard drive issue so formatting wouldn't be a option.

This has to be a flexisign program issue. Uninstall and reinstall the application on all pcs.

Mark all files read only. You will only be able to do a save as thereby not overwriting existing files.
Don't use the same folder for working files as with saved ones. You have the extra step of having to move the file from the working folder to the storage folder and back again but this also will eliminate overwriting files.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's

message edited by wanderer


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#2
October 29, 2014 at 08:39:23
"We cannot format the drive as we can't afford to lose our files."

Why not? You can easily restore the drive from your backups after formatting it. You do keep regular backups of files you can't afford to lose, don't you. If not, like it or not, you are going to lose them all some day.

File system corruption is a possibility; you should at least check the filesystem for that.


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#3
October 29, 2014 at 09:08:45
It is of critical importance for an organization that it maintains backups of all it's important data. It is a part of doing business. For data of particular importance 2 or more backup copies are necessary. Backups also need to be tested. Backups do fail and frequently this is never noticed until they are needed.

Many businesses fail after serious data loss.


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#4
October 29, 2014 at 20:26:09
For your situation, your 'hard drive' that you share should be a RAID 1 or higher with 2 or more drives either on a server or at least on an NAS system with a serious automatic back up plan.
All above suggestions have merit. If there is no back up, do that first.
If you are planning to format the drive, you should have at least 2 copies of the back up and you need to verify that they are independently accessible.
Once you have back ups, you can run the hard drive utility from the hard drive mfg. The short test is non-destructive and should be enough to indicate drive problems if there are any.
Reinstalling the program on each computer may be needed but there should be some default settings for how it handles saving files. Get used to using the Save As feature and keeping many stages of a single project in a single folder and simply add a date code to the file name to be able to know the different stages. Later you would then resave the final version to the same or other common work folder.

You have to be a little bit crazy to keep you from going insane.


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#5
October 30, 2014 at 07:15:06
We do keep backups. but what we have is a few weeks old due to this cloning issue.

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#6
October 30, 2014 at 09:23:53
I agree with wanderer that the problem is with the app, not
the hard drive. Reformatting wouldn't help.

To find the cause of the problem, a programmer would probably
have to trace how the filenames are shared by different parts of
the app. You may be doing something that should be perfectly
okay to do, but that the app maker didn't adequately test for.

-- Jeff, in Minneapolis

message edited by Jeff Root


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