Why won't SP1 Update install on Windows 7 Home Premium

March 11, 2018 at 13:17:04
Specs: Windows 7 Home Premium, 2.20 gigahertz Intel Core 2 Duo T6600
Windows 7 Home Premium - I can't install SP1. The error message is:
"Restart your computer to install important updates"
"Windows can’t update important files and services while the system is using them. Save any open files and restart the computer"

The message from Windows Update is similar:
"Windows can’t update important files and services while the system is using them. Save any open files and restart the computer, and then try to check for new updates."
"Restart now
Most recent check for updates: Never
Updates were installed: Never
You receive updates: For Windows only."

I have installed, run, followed all suggestions in everything Microsoft Support suggests.

Some other programs install perfectly, while a variety of other program installations fail.

I would re-install except that I have read many other people have had this problem and tried re-installing Windows 7, only to still have the problem.


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#1
March 11, 2018 at 14:55:29
Don't download SP1 thru Windows Update. Download the full SP1 executable file from Microsoft, then run it. Use the following link, click the Download button, then scroll to the bottom of the list & select either windows6.1-KB976932-X86.exe (32-bit) or windows6.1-KB976932-X64.exe (64-bit).

https://www.microsoft.com/en-us/dow...

Once you have it, right click on it & select Run as Administrator. I suggest you keep a copy in case you ever need it again.


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#2
March 11, 2018 at 15:24:19
Thanks so much for responding. The error message I get when I do that is:

“Install Windows Service Pack”

“Installation was not successful”
“The Windows 7 Service Pack Installation cannot proceed until your computer is restarted. Please restart your computer and try again.”

I've been trying and re-starting for 2 years using both old downloads and new downloads. Because the error message is so similar to the Windows Update error message, I think they must have the same problem.
Seems like a clog in the system somewhere.


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#3
March 11, 2018 at 16:21:00
Run Malwarebytes first.
https://www.malwarebytes.com/mwb-do...
Run ADWCleaner second.
https://toolslib.net/downloads/fini...
Restart.
Install Tweaking.com
http://www.tweaking.com/content/pag...
restart in Safe Mode and run all recommended pre scan steps before running the Scan/repair itself.
This will repair your Windows installation but it may take a while to complete.
After finished, restart normal mode and try SP1 install again.

You have to be a little bit crazy to keep you from going insane.


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#4
March 11, 2018 at 16:48:08
Use CCleaner-Slim as well. Download & install it, then run the cleaner & registry scanner - remove everything they find. Go to Tools > Uninstall & get rid of any programs you don't need, then go to Tools > Startup & disable all unnecessary startup apps. After taking all those steps, reboot. After the reboot, run the cleaner & registry scanner a 2nd time to catch anything that was missed. >> https://www.ccleaner.com/ccleaner/b...

BTW, which AV program are you using? Microsoft recommends disabling it before installing SP1.

message edited by riider


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#5
March 12, 2018 at 02:44:13
Have you tried to run the "update troubleshooter"?

Run the Windows Update troubleshooter
If your PC isn’t able to find or install updates, the Windows Update troubleshooter might be able to fix the problem.

Select the Start button, and then select Control Panel.
In the search box, enter troubleshooter and then select Troubleshooting from the list of results.
Under System and Security, select Fix problems with Windows Update and then follow the instructions.
After the troubleshooter is done, try installing the service pack again.

https://support.microsoft.com/en-ph...


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#6
March 12, 2018 at 16:23:08
The update troubleshooter is a tool but in my experience it worked 1 out of 5 times that I tried using it. I had better results with Tweaking.com on these machines where it did not work. Worth a try anyway.

You have to be a little bit crazy to keep you from going insane.


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#7
March 15, 2018 at 12:00:44
See if the link below to thee latest update client for Windows 7 64 bit will help.

https://support.microsoft.com/en-us...


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