Why wont my computer let me factory reset

March 20, 2015 at 11:48:55
Specs: Windows 7
everytime i go to recovery manager settings and click on factory reset it does the first 2 steps then nothings happens.
1 shuts down
2 says : Loading files
3 gives me the the boot menu the factory reset option wont click.
only lets me click HP support and check disk while on check disk dosnt let me click anything too

See More: Why wont my computer let me factory reset

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March 20, 2015 at 11:55:25
Perhaps you need to use the arrow on your keyboard in order to select the option you need.

Keep in mind, if you restore to Factory settings, you will lose all data/programs/updates installed after the initial setup.

message edited by beachyhbt

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March 20, 2015 at 12:27:08
wish it was that simple to solve this. Yes I know that and thats what I want since going to give away this laptop :/. thanks for replying

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March 20, 2015 at 12:47:23
Are you following the steps for Factory Reset as they are shown here:


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Related Solutions

March 20, 2015 at 13:15:38
yah but its not working :/

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March 20, 2015 at 21:35:13
Is there an option in bios setup to boot directly to the recovery partition? If not and if you still can't get there via recovery manager then you'd need to order the recovery disks as the recovery partition may have been deleted or damaged.

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March 20, 2015 at 21:47:06
Alternatively delete all your personal files, create a new user (with admin rights) and delete your user account.

Win 7 has a command to wipe the free space of yoour Harddrive:

It may not be military grade "disk wipe" but it should be good enough to pass on the PC and no need to install all windows/apps updates anew.

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March 21, 2015 at 02:22:50
Have you disconnected all connected hardware? USB devices and ethernet?

Try powering down the PC with everything disconnected. If it's a laptop remove the battery. Unplug the power source. Press and hold in the power button to discharge energy from the capacitors.

Reconnect the power source without connecting anything else and attempt the factory restore.

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March 21, 2015 at 06:52:12
Did you try tapping the F11 key at startup?

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March 21, 2015 at 14:38:14
Another thought.

Turn off computer, disconnect power and remove battery if it is a laptop. Hold the Power Off/On button down for about 20 seconds (to discharge the motherboard components).

Reassemble then try the factory reset again.

Always pop back and let us know the outcome - thanks

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