Why won't my Asus laptop turn on?

May 29, 2015 at 10:08:46
Specs: Windows 7
my computer was doing updates last night and when I got up today the screen was black so I moved the mouse it came on it was still doing updates so I hit the power button for it to go to sleep and I packed it up. when I tried to wake it up again it would not turn on. so I turned it of and turned it back on but it still won't show the display. I tried contact technical support but they said I had to send it in. and I don't won't to send it in I want my computer fix now.

it is an asus notebook laptop with intel inside.

message edited by JamesRomine


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#1
May 29, 2015 at 12:45:41
Can you get it into safe-mode (press F8 as it boots up - usually immediately after the "splash screen" which in this case may be an Asus one).

If it boots OK into safe-mode then restart and see if it will then boot as normal.


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#2
May 29, 2015 at 12:52:27
I might be able to but like I said the screen won't show up at all!!!!!!!!


and no I can't but thank you for trying to help>

James

edited by moderator: email address removed


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#3
May 29, 2015 at 13:01:23
It starts to boot? Presumably there is little noise as it were (fan starting up perhaps); just press and hold F8 - possibly press F8 and release/press again a couple of times It may then boot into safe-mode regardless?

Incidentally have you copied/safeguarded "al" your personal files to external storage - typically DVD but an external hard drive too is nice(r)... If not then might be wise at this stage of events to set about that...

Boot with a Linux variant disk; and then you can access the hard drive and copy files to DVD etc.. Having done that you can more comfortably set about recovering a working Asus knowing files are safe elsewhere.

www.ubuntu.com

is where to find a free ISO; download and burn to DVD; boot with that DVD. Decline any option to actually install it. Simply let it install itself into RAM only. After-which you can locate hard drive/files etc as above.


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Related Solutions

#4
May 29, 2015 at 13:59:24
Try this to discharge the motherboard components. It helps at odd times when things get stuck:

Turn off computer, disconnect from power, remove main battery. Hold the Power Off/On button down for at least 20 seconds before re-assembling.

Otherwise let us know if you ever see anything at all on the screen (even a flashing cursor). If you don't most likely you have a hardware fault.

Always pop back and let us know the outcome - thanks


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#5
June 1, 2015 at 23:50:25
Check out with the external monitor whether you see any display.. also try to reseat the RAM from the slot..

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#6
June 2, 2015 at 07:34:32
Re #2
Please edit out your email address before the spammers engines find it and give you junk mail forever. We work right here on the forum anyhow.

If you never see anything at all on the screen it is almost certainly a hardware fault - when it happened was probably pure coincidence. There a many possible causes but if it "sounds as if it boots" then some sort of screen problem is likely. With the computer on slowly lower the lid and see if you see anything flicker up on it. If so it can be due to the cable between the computer and the screen giving trouble where it hinges, or maybe a loose connector at either end.

Always pop back and let us know the outcome - thanks

message edited by Derek


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