Solved Why windows 7 SP1 will not resume?

Acer / Aspire 5738-6969
May 8, 2014 at 13:24:16
Specs: Windows 7, SP1, 4 GB
When I mesh power button on my Aspire 5738-6969, screen says Resuming Windows. But screen remains black and Windows 7-SP1 won't resume!

See More: Why windows 7 SP1 will not resume?

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✔ Best Answer
May 11, 2014 at 11:51:47
This might help:
http://support.microsoft.com/kb/251...
Note that there is an MS Fixit button for Windows 7.

Malware is a possibility. Just to get an idea try these two programs on it if you can:

ADWCleaner, use download button top right then Save file and double click it to run program:
http://www.bleepingcomputer.com/dow...
Run the Scan then the Clean (there are options but it is usually safe to do so).

MalwareBytes, use green button top right to get download:
http://filehippo.com/download_malwa...
Install then run the Threat Scan.

If possible paste the logs on here so that we can see what they found.

If the problem was recent enough System Restore is an option from Command Prompt:
http://windows.microsoft.com/en-gb/...

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
May 8, 2014 at 15:56:30
Can you get into Safe mode?

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#2
May 8, 2014 at 16:17:44
Was there something you were doing that caused this or did it just suddenly happen?

If you can't get into safe mode, sometimes resetting the motherboard can fix things that get stuck. Like this:
Turn off laptop and remove from domestic power. Take out main laptop battery. Hold the Power Off/On button in for about 20 seconds. Re-assemble and see if it helps.

Always pop back and let us know the outcome - thanks


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#3
May 8, 2014 at 20:28:56
Sometimes Windows 7 machines can get caught coming out of sleep, hybrid sleep, or hibernate or it tries to resume after something like a power fluctuation causes an error in the running memory. Manually hold down the power button for about 6 seconds or so until the machine shuts down, wait a few seconds for the power to dissipate in the memory, and power it back up again. Let us know how it goes.
Note: this is for Resume and should be avoided during a restore (much different), even when it appears to be stuck for even a half hour or more, because an interrupted restore often means you will need to do at least another restore to get it running again (possibly more).

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
May 11, 2014 at 11:23:58
YES. I can open win 7 in all three (safe, safe with command and safe with networking) modes. But I need the RIGHT commands. Further, in action center "Windows Center Security Service is not running" -- A frustrating error message between two vertical RED strips!
What does this message mean and how to fix it?


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#5
May 11, 2014 at 11:51:47
✔ Best Answer
This might help:
http://support.microsoft.com/kb/251...
Note that there is an MS Fixit button for Windows 7.

Malware is a possibility. Just to get an idea try these two programs on it if you can:

ADWCleaner, use download button top right then Save file and double click it to run program:
http://www.bleepingcomputer.com/dow...
Run the Scan then the Clean (there are options but it is usually safe to do so).

MalwareBytes, use green button top right to get download:
http://filehippo.com/download_malwa...
Install then run the Threat Scan.

If possible paste the logs on here so that we can see what they found.

If the problem was recent enough System Restore is an option from Command Prompt:
http://windows.microsoft.com/en-gb/...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
May 11, 2014 at 11:59:32
Derek,
U have been a great help in the past. This time UR suggestion didn't work. As mentioned in my few replies to U, I have been reminding that I use my Acer, Aspire 5738 laptop (15" LCD screen) in a public library using Free WiFi hot spot. Because these WiFi hot spots are NOT SECURE, therefore Very First Thing that I do, is UPDATE ALL DEFINITIONS and run QUICK SCAN on HARD DISK using MS Security Essentials. Next I update all IMPORTANT and some OPTIONALS/RELEVANT before going to any website.
But I couldn't go to public library from 4/20/14 until 5/08/14. In that case I always power ON this laptop in order to keep the battery in good health AS SOON AS I'm back from public library.
I suspect that is when this problem might have hurt my WIN 7-SP1 OS. Rest assured that the this laptop and Canon MX-410 all-in-one are powered thru Belkin Surge Protector.
It is FIRST TIME that win 7-SP1 doesn't resume NORMAL OPERATION! But it does resume in all THREE SAFE MODES like Safe, Safe in Command and Safe in Network modes. But not a single trouble shooter is able to get a reason in SAFE mode. Since I don't know how to work with Safe in Command mode that is why I seek help from Computing.net forums of dedicated volunteers.

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#7
May 11, 2014 at 12:02:10
I did use UR suggestion before POSTING ABOVE QUESTION. But that didn't resolve the issue.

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#8
May 11, 2014 at 13:46:29
Re #7. Which suggestion do you mean?

If you ran ADWCleaner and MalwareBytes then please copy/paste the logs on here as suggested so that we can see what, if anything, they found. If necessary you can do this from "Safe Mode with Networking". The screen will look a bit odd but what matters right now should still work normally.

Always pop back and let us know the outcome - thanks


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#9
May 11, 2014 at 14:23:27
"A frustrating error message between two vertical RED strips!"
Can we have a screenshot ( SS ) please.

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#10
May 12, 2014 at 15:21:17
Johnw,

The error messages under System and Security section in Action Center are either RED or YELLOW! RED means something serious like with OS or important service and YELLOW means something that needs to be done like installing updates.

These Error Messages are in a rectangle with vertical colored strips on each end.


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#11
May 12, 2014 at 15:28:12
""Windows Center Security Service is not running" -- A frustrating error message"
Is that the EXACT error message?

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