Why was I unable to bring up windowns screen

November 18, 2014 at 14:52:51
Specs: Linux
Have a blue screen. Never had before. Downloaded an update last night. Shut laptop off. When I tried to boot up this morning had blue screen with a start up error came up. Ran start up repair with automatic fix. It was unable to fix problems.

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#1
November 18, 2014 at 15:51:04
Please let us know the following:

What error message the blue screen gives (together with at least the first set of figures). If a file is mentioned let us know that too?

What update you downloaded (Windows or for some other program)?

In the meantime discharge the motherboard capacitors by turning off the computer, removing the power cord and removing the main battery. Hold the Power Off/On button down for about 20 seconds then re-assemble. I doubt it will help this one but it's easy to try.

Always pop back and let us know the outcome - thanks


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#2
November 18, 2014 at 16:11:59
I assume it's windows 7 and not linux?

Can you boot to safe mode?


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#3
November 18, 2014 at 17:00:00
You were correct in assuming that shutting down, etc. Wouldnt work. You're right. When I boot up screen reads "windows failed to start". Then it reads launch start up repair or start windows normally. Tried both. start windows normally screen freezes when trying to reboot. Launching srart up repair...message reads cannot repair this computer automatically. Detail problems as follows:
Problem signature
O1. 6.1.7600.16385 04. 21200200.
02. 6.1.7600.16385. 05. Auto fail over
03, unknow. 06. 11 07. NorootCause.
OS. Version 6.1.7601.2.1.0.256.1. Locale ID. 103. Sorry dont remember up date
04. 21200200

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Related Solutions

#4
November 18, 2014 at 17:07:31
OK but can you let us have the blue screen error details too as per #1 and was it a Windows update or an update to a program?

Better give us the make and model number of the computer too.

At first sight it looks like your drivers have gone wrong but the above might help us.

Always pop back and let us know the outcome - thanks


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#5
November 18, 2014 at 17:10:57
Tried your suggest. Didn't work. Blue screen reads: windows failed to start. Launch startup repair or start windows normally. Windows normally...screen freezes. Launch startup....cannot repair this computer automatically. With following detail problems...Problem signature 01. 6.1.7600.16385. 02. 6.1.7600.16385. 03. Unknown 04. 21200200. 05. Auto fail over. 06. 11. 07. NoRootCause. OS version 6.1.7601.2.1.0.256.1 Locale ID. 103....it is windows. Sorry can't remember up date but did have program on my pc.

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#6
November 18, 2014 at 17:17:50
OK, not the normal blue screen info that I was expecting.

You are probably heading for factory restore but if you need us to try to assist we require the computer make and model number.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
November 18, 2014 at 17:24:30
Sansung notebook. Hoyt6yk RV 711. Model # NP RV 711. Sorry using a notebook not use to it. Windows failed to start, a recent hardware or soft ware might be the cause.then either launch starup or start windows normally.

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#8
November 18, 2014 at 17:37:20
Forgot before problem signature one . it reads startupRepairOffline, then problem signatures 01, 02 and so on

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#9
November 18, 2014 at 17:46:44
This is the restore procedure:
http://www.samsung.com/us/support/h...

Note that you will have to use key F4 during startup. If you haven't backed up your own stuff you could use a Linux Live CD and put it on a thumb drive. In fact using one first will tell you a lot about the condition of the laptop because a hardware fault is still possible.

Always pop back and let us know the outcome - thanks


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#10
November 18, 2014 at 18:55:14
Note:
You can use a Windows 7 Repair Disk to initiate a System Restore to a date before the update and that would be a much easier fix for you.
You should have made the repair disk already from the back up section within Windows 7, but if you did not make it yet, do not despair, you can make one from another Windows 7 machine as long as both machines are either 32bit or 64bit and use that.
You just boot to the repair disk instead of your OS and go to Repair>System Restore. This uses the stored restore points on your hard drive without needing Windows to be operational. It will restore all system files and the registry to the same as it was before the update and does not have any effect on your personal files or programs installed before that date.
This to me would be the preferred solution and should be tried before attempting a factory restore.

You have to be a little bit crazy to keep you from going insane.


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#11
November 19, 2014 at 06:07:10
Yes, good idea Fingers. Well worth a shot and leave factory restore on the back burner as the fall back method.

Always pop back and let us know the outcome - thanks


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