Why my laptop shut down by itself

May 3, 2016 at 10:34:02
Specs: Windows 7
JUST UPGRADED FROM WINDOWS XP TO WINDOWS 7 AND NOW MY DESKTOP SHUTS DOWN AND BACK ON AGAIN. WHEN WATCHING U-TUBE THIS HAPPENS.

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#1
May 3, 2016 at 11:08:31
Turn off your caps.

Have you updated your video drivers from the computer manufacturers website? If not get the latest ones for Windows 7 and install them. You might want to update all the drivers while your at it such as the chipset, NIC, audio, etc. drivers.

message edited by THX 1138


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#2
May 3, 2016 at 11:50:35
No, I have not updated my video drivers. How do I go about doing this? Someone else install the Windows 7 on my desktop. Should I return it to them to update?

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#3
May 3, 2016 at 12:33:11
They might have done it as part of the update process. You should ask them if they have. If not, you could either ask them to do it or if you want to do it yourself, post the make and model number of your computer and we can post a link to where you can get your drivers.

Be aware though that not all computers can be upgraded, the issue you're having may be due to the computer not being fully compatible with Windows 7.


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Related Solutions

#4
May 3, 2016 at 12:35:57
Thanks, I will speak with them.

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#5
May 3, 2016 at 23:03:15
To have Windows automatically download recommended drivers and icons

You can check Windows Update at any time to see if it found new drivers and icons for your hardware, especially if you recently installed a new device. If you want to have Windows Update automatically check for the latest drivers and icons, here's how:

Open Devices and Printers by clicking the Start button Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.

Right-click the name of your computer, and then click Device installation settings.

Click Yes, do this automatically (recommended), and then click Save changes. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

If Yes is already selected, click Cancel to close the dialog box.

Picture of the Device Installation Settings screen
If you let Windows automatically download drivers and information about your devices, your hardware is more likely to work properly.
To turn on and configure Windows Update
To get all important and recommended updates for your computer and your devices, make sure that Windows Update is turned on and configured properly. For more information, see Turn automatic updating on or off.

Picture of Windows Update automatic installation options
Windows Update lets you decide which updates to have automatically downloaded and installed.
To install drivers and other optional updates from Windows Update
Even if you have Windows Update set to automatically download and install all important and recommended updates, you still might not be getting all of the updated drivers available for your devices. For instance, optional updates might include updated drivers that become available for hardware or devices you've already installed. Windows doesn't automatically download and install optional updates, but you will be notified when optional updates are available.

To get all the available updates for your devices, periodically check Windows Update for all available updates, including optional updates. You can review the available updates and then select them from the list of updates that Windows finds for your computer. Here's how to do this:

Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.

On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.

On the Windows Update page, click Install updates. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Notes

Windows Update tells you if an update is important, recommended, or optional. For more information, see Understanding Windows automatic updating.

Some updates require you to restart your computer.

Windows Update will tell you if the updates were successfully installed.

If Windows can't find a driver for your device
It's best to let Windows install drivers automatically. Occasionally, Windows might not be able to find a driver for your device. If this happens, you might want to check the manufacturer's website for a driver or update for the device, or try installing any software that came with the device.

Regards,
John Ryan | Tech Support
https://www.clouddesktoponline.com


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#6
May 4, 2016 at 05:03:41
Thanks so much:). CeeCee

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#7
May 4, 2016 at 06:31:16
Despite all that was written in response #5, drivers should be downloaded from the laptop manufacturer's website. Had you posted the make/model of your laptop, one of us would have pointed you in the right direction.

However, if your laptop originally came with XP, it may not fully support Windows 7. Do you know if that was verified before Win7 was installed? Is it a legal copy? Click the start button, right click on Computer, & then select Properties. Does it say Windows is Activated & is there the Genuine Microsoft icon on the right side? As show in this pic:

http://notebooks.com/wp-content/upl...

message edited by riider


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#8
May 4, 2016 at 06:37:43
This post is regarding a desktop. I believe the person I purchased it from downloaded XP before I purchased it. I had someone download Window 7 after I purchased it.

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#9
May 5, 2016 at 13:11:14
Desktop or laptop, you never posted a make/model. And the manufacturer's site is generally the best place to look for drivers. Is this an old desktop?

"the person I purchased it from downloaded XP before I purchased it"

I'm not sure what that means. Did it have a different OS on it & then the previous owner installed XP? Would it have been an upgrade or a downgrade? If it's a very old system, it's possible you will not be able to get Win7 to run properly on it.


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#10
May 10, 2016 at 15:30:37
Maybe I'm getting too old and codgy for this place, but I would hardly consider someone who copies and pastes from Microsoft's own web page (at least without giving credit) a Tech Support specialist.

http://windows.microsoft.com/en-us/...

And riider's correct, always download driver updates from the OEM's website whenever possible...

"Channeling the spirit of jboy..."

message edited by T-R-A


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