Why have my Documents disappeared?

June 11, 2014 at 09:52:09
Specs: Windows 7, 2.7 ghz 6.00
I've had accumulated over 60 documents throughout a number of years. Today, I discovered all are gone! These are the only three listed: SAH install....Norton...Download installers. I didn't have these on documents. I tried rebooting and the recovery process but neither worked. I clicked on each of those but none made sense to me.

See More: Why have my Documents disappeared?

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#1
June 11, 2014 at 09:59:30
You should always create backup copies of your files to a different HDD in case something bad like that happens (including the inevitable HDD failure).

I find it incredible that you've been saving files for a number of years without keeping at least one backup copy.

neither factory recovery nor system restore will rescue your files as they are not designed to do that.

Try file recovery software like "Recuva": http://filehippo.com/download_recuva

message edited by phil22


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#2
June 11, 2014 at 10:41:32
Dandelions41,

Can you describe the situation in significantly more detail?
60 documents is a very small number to have accumulated
over a period of years, so I suspect that you are referring to
only a small fraction of all the documents you've saved.
*Exactly* which folder or folders were the documents in?
Which folders have you looked in for them?
Do you use libraries?
Did you look in the Recycle Bin?
Did you install or use any new software recently?

-- Jeff, in Minneapolis


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#3
June 11, 2014 at 11:28:21
There is nothing more I can explain other than my documents are gone. With that being only a guess, there were more than mentioned, as I never counted so probably triple that amount. ALL are gone.

Any time I wanted to save something from an email, information I typed with Word Pad or Microsoft Word and wanted it saved, important data and the like were placed in Documents. I tried saving 'something' in Documents a few minutes ago and was saved.

I've checked the Recycle Bin, don't use Libraries and have not installed new software recently.


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Related Solutions

#4
June 11, 2014 at 11:48:12
As best you can recall what time period are the missing files from versus the ones that didn't disappear? I ask because I noticed after doing a system restore (this was XP) some recently downloaded files disappeared. I didn't think that was supposed to happen but yet that seems to be the case.

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#5
June 11, 2014 at 12:04:17
That's a tricky question......maybe from 2006 to the present year.
ALL the documents are gone. Not a single one is still there except for the one I saved today using Microsoft Word. I wanted to see if I could still use Documents and Save As and it was possible. I tried system restore after I realized all the documents were gone.

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#6
June 11, 2014 at 12:04:41
So you looked in "Documents". Did you look in "My Documents" ?

Did you change your user name?

Did you try some searches? Windows 7 is a pretty big place.

-- Jeff, in Minneapolis


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#7
June 11, 2014 at 12:16:03
Unless there is a 'My' some place, I can only look in 'Documents'. I have not changed my user name. I don't know where else to look but have tried a few with no success.

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#8
June 11, 2014 at 12:25:34
Seems like I lost some mp3's I downloaded and some text files I saved. The restore date I used was before they were downloaded/created.

Try enabling the viewing of hidden files. Maybe they're there but not showing. And if you remember the exact name of at least one of them try doing a search for it. Maybe it wandered off someplace else on the drive.


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#9
June 11, 2014 at 12:28:42
(Press) Win-R -> (type) c:\users -> (Click) OK
What do you see?

How To Ask Questions The Smart Way

message edited by Razor2.3


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#10
June 11, 2014 at 12:38:54
#6 Jeff I located MY Documents and just the one I saved today was there and not the others.

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#11
June 11, 2014 at 12:52:57
Dandelions41,

I'm disappointed that you didn't change your username recently.
When I thought of it, I really thought that would be it.

Do what Razor suggested and tell us what's in the Users folder.

-- Jeff, in Minneapolis


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#12
June 11, 2014 at 13:08:02
Have you tried a search for any file name(s) you can remember? It is possible that they got accidentally dragged and dropped somewhere, in which case they are likely to still be together.

Always pop back and let us know the outcome - thanks


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#13
June 11, 2014 at 13:13:11
I may have changed my user name a while back and it's been some time since I've checked my documents as well. So if you have a suggestion or a possible solution, I'd appreciate knowing what that might be.

But........I right clicked on the Word Icon on the tool bar, saw a few things that were in Documents so I clicked on a couple of them. This is what came up:
The item " --- --- --- --- ---" that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut.... yes or no (I clicked on No)


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#14
June 11, 2014 at 13:28:32
# 9 Razor 2.3 I don't understand your directions of pressing Win-R etc.

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#15
June 11, 2014 at 13:38:51
See my #12.

Also let us know the target of one of the non-working shortcuts (right click Properties).

Always pop back and let us know the outcome - thanks


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#16
June 11, 2014 at 13:49:46
Went to Properties....Only General was available: Office Open XML. Document (.docx) opens w/Word Pad. Clicked Advanced: this is checked...Allow this file to have contents indexed in addition to file.

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#17
June 11, 2014 at 14:53:28
The Windows key? Between Ctrl and Alt? Has the Windows logo on it?

How To Ask Questions The Smart Way


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#18
June 11, 2014 at 15:00:36
Dandelions41,

Razor was just giving you an easy and reliable way to get to the
Users folder. Hold down the Windows key on your keyboard if
it has one, and hit the R key. That brings up the Run prompt.
Then typing c:\users and either clicking OK or hitting the Enter
key will take you to the Users folder if it is in the root of your c:
drive. If it isn't, and you don't see it, we can help you find it.

If you do get into your Users folder by whatever method, you
may find a folder that has your previous user name. If so, all
your lost files are snuggled up inside!

-- Jeff, in Minneapolis


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#19
June 11, 2014 at 15:25:16
Guess it's not too comfy in the Users folder, because my previous user name is not in there. :( But.....I sure am learning a lot, thanks.

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#20
June 11, 2014 at 15:37:24
Drat.

If you want to post the names of the folders in your Users folder
and maybe also in c:\ (top-level root directory), we might still find
your files hiding somewhere.

-- Jeff, in Minneapolis


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#21
June 11, 2014 at 21:50:21
Did you try the file name search I mentioned in my # 8 above? That might be quicker than randomly searching through folders.

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#22
June 12, 2014 at 07:53:21
Yes, I tried putting different recalled names in the Users folder and nothing worked. I don't understand c:\ (top-level root directory)

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#23
June 12, 2014 at 08:12:11
Just now I tried searching for a built-in Windows app and was not
able to locate it. The thing runs when I click on an associated file,
but I don't know the filename of the app and have no idea where it
is stored. So you *might* have a similar problem...

I described one thing three different ways, hoping you'd understand
one of them, or figure it out when seeing them together:

c:\
top-level directory
root directory

are three different ways of referring to the most fundamental folder
on your C: drive, where Windows and all your programs are installed.
"Windows" and "Users" are two of the folders you should see there.
We are mainly interested in what folders are inside your "Users"
folder, but if it doesn't have what we want, we may need to know
what folders are in the root directory, so I asked for those, too.

-- Jeff, in Minneapolis


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#24
June 12, 2014 at 09:48:07
(Press) Win-R -> (copy/paste) cmd /c "dir c:\users /a | clip" -> (Click) OK
This should save a list of your C:\Users to your clipboard. Paste the results here.

How To Ask Questions The Smart Way

message edited by Razor2.3


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#25
June 12, 2014 at 10:35:08
I have W7 and can't copy/paste. I searched solutions and found them to be lengthy or confusing.

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#26
June 12, 2014 at 14:27:34
Do you mean you are not sure how to copy/paste or there is some problem on the computer that won't allow you to do so?

In detail, the procedure at #24 is this:
First run the mouse over the long blue text while holding down the left mouse key, so that it is highlighted - this part only:
cmd /c "dir c:\users /a | clip"

Once it is highlighted, to copy it you can either do it from Edit > Copy in your browser or you can just hold the Ctrl + C keys down together. It is now copied.

Next press the Windows + R keys down together and a box will appear (the Run box).
To Paste into it, hold the Ctrl + V keys down together, then hit the Enter key.

As this will now be copied instead, then come back here and in your response Press Ctrl + V keys to paste it onto the forum.

It might look a lot but if you take it step by step it is quite easy.

Always pop back and let us know the outcome - thanks


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#27
June 12, 2014 at 14:47:14
Windows 7 will not copy and paste. There are many users of 7 complaining about the same thing, as I have checked different issues. Many do not like W7 and I'm one of them Windows XP was great but most know what happened with that deal. :(

I will give your suggestion #26 a try


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#28
June 12, 2014 at 15:08:09
cmd /c "dir c:\users /a | clip"cmd /c "dir c:\users /a | clip"cmd /c "dir c:\users /a | clip"cmd /c "dir c:\users /a | clip"

With your easy directions, I never would have done that on my own. I hope this is what your looking for. I'm sure there is more to this but don't leave it up to me! :)


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#29
June 12, 2014 at 15:36:24
Maybe paper and pencil?

This is what I got:

Volume in drive C is Windows 7
Volume Serial Number is 6140-4367

Directory of c:\users

2013-09-07 06:11 AM <DIR> .
2013-09-07 06:11 AM <DIR> ..
2009-07-13 11:08 PM <SYMLINKD> All Users [C:\ProgramData]
2009-07-14 01:12 AM <DIR> Default
2009-07-13 11:08 PM <JUNCTION> Default User [C:\Users\Default]
2009-07-13 10:54 PM 174 desktop.ini
2013-09-18 10:17 AM <DIR> JSR
2009-07-14 01:44 AM <DIR> Public
2007-10-27 07:40 PM 219 start.htm
2 File(s) 393 bytes
7 Dir(s) 70,930,231,296 bytes free

You can see that my user name is "JSR".

-- Jeff, in Minneapolis


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#30
June 12, 2014 at 15:43:50
A noble effort and you got it sooo nearly right. However something went wonky at this bit:

Next press the Windows + R keys down together and a box will appear (the Run box).
To Paste into it, hold the Ctrl + V keys down together, then hit the Enter key.

Did you see cmd /c "dir c:\users /a | clip" in the Run box before you pressed Enter? On the face of it, most likely you forgot to hit the Enter key but somehow you posted three lots of cmd /c "dir c:\users /a | clip" on here. I've just tried it so I know it works. As given in #24, it should paste a list of users - EDIT just like #29 which I've just seen.

Care to have another go?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#31
June 12, 2014 at 16:13:33
Yes, all of that appeared in the Run box before I pressed Enter. Ok lets go another round.

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#32
June 12, 2014 at 16:21:38
I followed the same directions again and this time it read:
OS Volume in drive C is OS Volume in drive C is OS
I never saw a list of Users either time. What a mess!!

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#33
June 12, 2014 at 16:35:00
Weird, odd that something different happened this time by doing the same thing.

About all I can suggest, unless you want to forget it, is that after hitting Enter open NotePad and then do Ctrl + V. The list should appear there. If it does then highlight all the text (left click and run mouse over it from top to bottom) then Copy (Ctrl + C) and Paste (Ctrl +V) it onto here. At least that way you will be able to see whether it is right before pasting it here.

Always pop back and let us know the outcome - thanks


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#34
June 12, 2014 at 16:37:07
I don't know what to make of that result.

When you say "this time it read:
OS Volume in drive C is OS Volume in drive C is OS" ...
where did you read it? In the Post Reply box where you
hit Ctrl-V? Or somewhere before that?

-- Jeff, in Minneapolis


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#35
June 12, 2014 at 18:10:03
Jeff.....It came in the Run Box...before I pressed Enter

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#36
June 12, 2014 at 18:30:40
That isn't what we are after.

You input the command into the Run box. The output of the
command will be in the clipboard. It will not be visible to you
until you paste it somewhere, using Ctrl-V. Paste it in a post.
It should look like what I pasted into my post above.

-- Jeff, in Minneapolis


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#37
June 12, 2014 at 18:30:54
I have Word Pad. This is what came up after that process..........
88 of the same from top to bottom (unless I missed a couple)

cmd/c"dir c:\users/a l clip"


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#38
June 12, 2014 at 18:36:41
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"

cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"

cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"
cmd /c "dir c:\users /a | clip"


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#39
June 12, 2014 at 18:55:50
I think the problem may be that you are holding down the
"V" key instead of just hitting it once. Ctrl-V works exactly
the same as typing a capital "V", except that you press
the Ctrl key instead of the Shift key.

Was that the problem?

Let's try again.

-- Jeff, in Minneapolis


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#40
June 12, 2014 at 19:05:22
Volume in drive C is OS
Volume Serial Number is C4EE-6BFE

Directory of c:\users

04/22/2014 03:27 PM <DIR> .
04/22/2014 03:27 PM <DIR> ..
06/12/2014 12:13 PM <DIR> Administrator
07/14/2009 01:08 AM <SYMLINKD> All Users [C:\ProgramData]
08/19/2012 11:35 AM <DIR> Default
07/14/2009 01:08 AM <JUNCTION> Default User [C:\Users\Default]
07/14/2009 12:54 AM 174 desktop.ini
04/22/2014 03:27 PM <DIR> dub_cm_auto
06/12/2014 11:47 AM <DIR> Joseph
05/29/2012 04:42 PM <DIR> Public
1 File(s) 174 bytes
9 Dir(s) 919,842,803,712 bytes free

It was suggested to 'press' so now I just tapped them and see what happened! Maybe this will help. I sure do appreciate all the time everyone has put into this situation, otherwise I'm totally lost. It just takes
wizards to know what to do. But will see what develops :) ps. I am not Joseph lol

message edited by Dandelions41


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#41
June 12, 2014 at 19:17:12
Aha! Magic!

I see that you have a folder named "Administrator". I have no
idea what to do with that. I hope one of the others here does.
It could be where your files are hiding. Or that could be where
you've been looking, and your files are hiding in the "Joseph"
folder. You can let us know what happens when you try to look
in them both.

I also have no idea what "dub_cm_auto" is. Let us know if you
can get into that.

I don't think there is ANY chance they could be in "Default".

-- Jeff, in Minneapolis


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#42
June 12, 2014 at 19:23:25
I considered addressing you as "Joseph" (or even "Joe"!),
but quickly decided against it. :-)

I've seen the problem with the word "press" before. What I
wonder is "How do I press two keys together? Especially
if they aren't next to each other on the keyboard?"

-- Jeff, in Minneapolis


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#43
June 12, 2014 at 19:30:56
I've tried changing my 'name' on this site, but it would not work, after many attempts. For some reason, I was directed elsewhere and not on Tom's site. I'll figure it out one day. :) Pauline

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#44
June 12, 2014 at 19:44:01
I failed to mention the "Public" folder. I don't think there's much
chance of the files being in there, either, but a better chance than
the "Default" folder, and you will certainly be able to look in it
without any problem.

-- Jeff, in Minneapolis


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#45
June 12, 2014 at 19:46:26
I looked in there before........nothing

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#46
June 12, 2014 at 20:02:58
Could you get into Joseph, Administrator, and dub_cm_auto ?

-- Jeff, in Minneapolis


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#47
June 12, 2014 at 20:21:33
I tried locating Administrator but can't find it plus locating dub_cm_auto would be a challenge.

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#48
June 12, 2014 at 20:24:07
Okay. They are there, but I don't know how to get into them.
Hopefully Derek or someone will know.

-- Jeff, in Minneapolis


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#49
June 12, 2014 at 20:35:38
Maybe they will respond with directions. All of this is really becoming difficult. I have no idea how or why ALL my documents disappeared so a glitch occurred because they were there about two weeks ago . That's computers for you! I checked in a book I have and I did change my user name around that time...........I think.

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#50
June 12, 2014 at 22:17:25
This thread is getting kinda long so I may be missing something but I don't understand why you're being coaxed to use dos-type commands in command prompt to do the search, especially when you're not familliar with it.

I asked if you'd done a windows search and you responed in # 22 "Yes, I tried putting different recalled names in the Users folder and nothing worked." If that means you only searched the Users folder, well that's not enough. Search the entire drive, including all folders and sub folders. Here's some info on using windows search if you're not familiar:

http://windows.microsoft.com/en-us/...

Note that you can do the search using the file extension so if you're not sure of the name but know for example that some are .txt files then maybe you can find something that way.

If you do the search right and nothing comes up then they're not there, period.

message edited by DAVEINCAPS


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#51
June 13, 2014 at 00:32:23
Dave,

I don't know why Razor used the command prompt, but apparently
it worked. It showed two folders that Dandelions41 could not see
using Explorer: Administrator and dub_cm_auto. Those are now
by far the most likely locations of the missing files. But I don't know
anything about using a separate Administrator account, and I have
no idea what "dub_cm_auto" is.

As I alluded to somewhere above, I tried to do a search today for
Windows Photo Viewer. I couldn't find it. I can run it, but I wasn't
able to locate it with a search. I still don't know what folder it is in.

-- Jeff, in Minneapolis


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#52
June 13, 2014 at 01:51:38
I don't have a windows 7 computer running right now so can't check but there should be a 'windows photo viewer' folder in program files. But there's no exe file that invokes it directly:

http://www.sevenforums.com/software...

In any event, in your example a search of the entire drive--or just the program files folder if that's where it's located--using the correct terms would find it.

Dandelions41 only said she couldn't find those folders. That could mean she simply wasn't looking in the right place--not that they didn't show at all in explorer or that a windows search wouldn't look there.

I do think it's possible, as has been suggested, that the files may be in another users documents. Maybe they were saved when she was logged in as another user.

Administrator is going to be the default administrator account and dub_cm_auto is another user that someone added.

Besides if you're going to search in dos why not just use dir c:\file name/s/p or
dir c:\users\file name/s/p (if you only want to search the USERS folder)? Why make it so complicated?


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#53
June 13, 2014 at 07:22:38
Dave,

The main reason is that we don't know any file name. Not for sure.

What I'm trying to do is locate the users folder that Dandelions41 was
using before she changed her user name. The most efficient way to
do that seemed to be to get a list of folder names in Users. We turned
up two very likely candidates. There is a good chance her files are in
one of those two folders.

You said:

> Administrator is going to be the default administrator account

I do not have such a folder on my Windows 7, and don't know anything
about how Dandelions can access hers. Maybe it is just a matter of
clicking the radio button to Show hidden files, folders, and drives, or
maybe it is a permissions issue, which I know almost nothing about.


Dandelions41,

Please clarify: Did you go into the Users folder and see the "Joseph"
folder, but NOT see folders named "Administrator" or "dub_cm_auto" ?

You said that locating the latter folder "would be a challenge." All you
should need to do is go into the Users folder and look.

If you can recall the user name you had previously, that might help.
If you can tell us your current user name, that would be a start. Your
current user name should be at the top right side of the Start Menu.

-- Jeff, in Minneapolis


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#54
June 13, 2014 at 09:12:09
I did what Derek suggested in #26 but (held down) both keys that caused too many. My mistake.

So, I did what Jeff suggested in #39 and just tapped both keys.

After that process, the results in #40 is where 'Joseph' was located.


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#55
June 13, 2014 at 14:59:40
I was under the impression from # 22 that she remembered some of the file names but in any case, using wildcards in the search might locate a file whose name you're not absolutely sure about. From # 3 at least some are Word files so a search for *.doc or *.docx would find them if they're there. You could use those search terms in both a windows search or a DIR search in command prompt. And if you find one of the missing files then all the rest are probably in the same place.

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#56
June 19, 2014 at 12:32:19
Dandelions41,

If you haven't found your files yet, we are still ready to help you.
Just let us know what you have found so far, as I asked in my
last post above.

-- Jeff, in Minneapolis


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#57
June 19, 2014 at 13:55:56
Hi Jeff: I thought everyone gave up but your still there! :)

No, I have not located all the documents but have spent hours attempting to do so because I sense they are all in one place somewhere. There is no way I would have deleted all of them at once or a few at a time, or half or whatever. If I had no further use for a document, I would right click it an hit delete. Never had a problem. I had not been on Documents for a few weeks prior to my wanting to check something on that list and that's when I saw they all were gone. I had not downloaded anything new.

The only accomplishment kind of close to locating part of them is when I tried the following and will include the results..........

I clicked open Microsoft word 2010
Clicked on File
There popped 26 of my documents but not in alphabetical order....and inches to the right of each document was a stick pin.
I clicked on a number of them, to see what would happen and when doing so and this is what came up:..... "This file could not be found"
I then clicked 'open' ..........same notice
I clicked on 'open a copy'........same notice
==================================================
There were these three to click on but I did not:
Pin to list....Remove from list...Clear unpinned documents
==================================================
*** Not all of my documents were saved via Word and if they were, then I'd click 'Save As' and add a title ...... Some were info I located on line and put in Documents then clicked on Save As.........Some were forwarded then saved with Save As. Everything I wanted saved, I would hit Save As along with the title of what was to be saved. I've tried typing the name of a few documents in 'Search Programs and Files' and didn't see them or anything resembling.

By experimenting, I've also tried for example a suggestion:..............
C:\Users\Joseph\AppData\Roaming\Microsoft\Internet

I've also tried websites, others suggestions, I never downloaded a suggested site only because most all had a fee as there were many so I didn't want to clog up anything with too many downloads that might create another problem. I tried free sites that didn't help retrieve the documents.

As far as changing my User name. I tried using the previous name but that didn't change anything.


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#58
June 19, 2014 at 16:22:27
I didn't mean to take the wind out of anyone's sail but I couldn't see the point of doing a dos search. If they may have been saved under a different user name then their original location would have been the Documents folder of that user but a windows search of the entire drive or even just the Users folder would find them regardless of their current location.

The message about Word not being able to find them means if they were deleted it wasn't done through Word, otherwise it would know they weren't there.

Is it possible they got transferred to a flash drive or some other media?

When doing a search don't forget to also check for them as hidden files.

My guess at this point is that they're gone, by means unknown. If further searches don't pan out you might try recovery software as Phill22 first recommended.

message edited by DAVEINCAPS


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#59
June 19, 2014 at 17:20:17
Dandelions41,

Were you able to look inside the "Administrator" and "dub_cm_auto"
folders? If so, what did you find?

If you did not look inside them because you couldn't find them, please
say so. Both folders are inside the Users folder, but they might not be
visible to you. They might be hidden. If either of them is hidden, we
will fix that next.


DAVE,

I think the purpose of the DOS search was to get a copy that could
be pasted here.

-- Jeff, in Minneapolis


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#60
June 19, 2014 at 18:39:31
I typed in Folders 'dub_cm_auto'

This is what was there...........
dub cm auto
Application data
NPE

Typed Administrator in Folders
Documents 23
A lot of numbers

At this time, I think we're both going nuts. :( At least I am!!


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#61
June 19, 2014 at 20:24:54
Dandelions41,

Are all of the items you listed folders?

Have you looked inside all of them?

Have you used a program called "Norton Power Eraser" ?

-- Jeff, in Minneapolis


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#62
June 19, 2014 at 21:20:25
Dandelions41,

The folder 'dub_cm_auto' was created by an error in a live
update by Norton. It should contain only one file: 'NPE.exe'.
If your system is set to hide filename extensions, this file may
instead just appear as 'NPE'.

I do not know whether the Norton goofup caused your files to
disappear. It happened April 22, the date you listed for the
'dub_cm_auto' folder. Your files are almost certainly not in
that folder, but you should look.

If you haven't look in the 'Administrator' folder yet, that is
where I expect your files to be hiding.

-- Jeff, in Minneapolis


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#63
June 20, 2014 at 05:15:07
Dandelions, try this.

Close all your Windows so that you can see your desktop background.

Press the F3 key on your keyboard. Click on the drop-down arrow next to "Search Results" and change the location to Computer. In the Window that comes up, double-click on the C: drive.

In the box on the right, type in a filename that you're missing. Even a partial name would be good. If you know you had Word documents, try *.doc If you have text documents, type *.txt and press Enter

What results do you see?

message edited by beachyhbt


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#64
June 20, 2014 at 11:23:55
Hi #63 I typed in the name of just one 'title' saved in Documents even though 22 had been saved with the same title yet each was different from the other.
For example: Lap blanket #2 hours = 29 Lap blanket #3 hours = 32 hours

Only 9 came through separately, each in oblong formation and lined up from top to bottom with yellow across each title but some were duplicated. That's as far as I got being a novice....


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#65
June 21, 2014 at 12:28:16
Dandelions41,

You refer to 22 documents. In your previous post you said:

> Typed Administrator in Folders
> Documents 23
> A lot of numbers

I'm guessing that '23' was the number of documents in the
'Documents' folder, and that the 22 documents you just referred
to are among those 23.

I'm also guessing that the 'Documents' folder is inside the
'Administrator' folder, which in turn is inside the 'Users' folder.

I can't tell from what you said whether the numbers you mentioned
are just the normal dates and file sizes, or something else.

I can't tell from your description whether the word 'hours' was part
of the filename of each document, or something else. If it was just
part of the filenames, it isn't important. If it was something else,
I have no idea what it is.

You said 'Only 9 came through separately'. I presume that you mean
9 of the 22 files. But I have no idea what you mean by 'came through',
and I have no idea what you mean by 'separately'. Please explain.

You described the appearance of the listing, but except for the color,
it is an extremely vague description, and I have no idea what the color
might represent. You haven't said what program you are using. I can
guess that you are using Windows Explorer (NOT Internet Explorer),
which is the part of Windows used to look at the lists of files contained
in folders, but your vague description leaves that unclear. So I don't
get any useful information from that description.

Please re-read my last two posts before this, #61 and #62, and
answer the questions in post #61. If you can provide listings of the
contents of the folders involved, that would help.

-- Jeff, in Minneapolis


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#66
June 21, 2014 at 14:45:53
Hi Jeff; I will attempt to do as suggested and explain the best I can. This will have to wait because something happened with our next door neighbor this morning. We have been interviewed from two tv news channels, a detective, police and others and yet another tv news channel is outside right now maybe waiting for another interview of mega questions. We need to get away from all this so I might get back to your follow up Sunday or Monday?

In case your wondering........... husband and wife were arguing as usual, their 7 year old daughter called police dialing 911, police announced themselves, entered the house, the husband pointed a gun at the officers. They shot him dead. His daughter may have save her mother life and her own. Even had to cancel our pre arranged out of the area plans for today plus had to go to a funeral this morning. It's been hectic but I will get to this. I know I didn't have to mention anything, but wanted you to know I am grateful for any assistance in getting all my documents back and why it may take longer for a response.


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#67
June 24, 2014 at 10:28:17
HI Jeff: I will attempt to answer your Q's as best I can, hoping they can clear up the confusion.

I've had over 160 saved titles in Documents to begin with and all were different except for Lap Blankets being different only because Hours were added to each Blanket.

I had 22 Lap Blankets saved in Documents. After the suggested process was done, only 9 Lap Blankets showed up but nearly half of them were shown twice with each in a column from top to bottom formation. Across the tops of the 9 Lap Blankets was a wide yellow bar covering the Titles of each Lap Blanket. I have no idea about the yellow being there.

The numbers I mentioned are NOT dates, they are Lap Blanket Hours. How many hours it had taken me to make each blanket. EX: Lap Blanket #3 = 30 hours Lap Blanket #4 = 26 hours etc. etc.

The last time I needed to look in Documents was about 6 weeks ago and ALL were there. Around June 9 I needed to look in Documents and ALL were gone, including the Lap Blankets + Hours.

I do NOT have Norton Power Eraser
I use Internet Explorer

Hope this helps!


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#68
June 24, 2014 at 10:50:47
Could you post a screen snap of your Lap Blankets with the wide yellow bar please
There is an "Add a Screen Capture" at the top of where you reply.

Always pop back and let us know the outcome - thanks


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#69
June 24, 2014 at 11:10:22
Hi Derek I located those Blankets with the yellow bar across but...... I don't see 'add a screen capture or a place to ' reply'. I do see 'send to' plus other options. :(

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#70
June 24, 2014 at 11:40:09
I meant using the facility on here (see it in "Post Reply"). Having said that it has all changed since I last used it and it now talks about a Screen Share - I'm not sure about that.

Here's another way. Go to this website:
http://snag.gy/
Follow the instructions (Print Scrn key then Ctrl + V) then crop it as you wish and paste the address line from the top bar onto here. We will then be able to go there to view it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#71
June 24, 2014 at 12:48:53
After pressing Ctrl + v I had the choice of clicking on "Run the Applet" or "No' when I chose No there was a choice of 4 options. I clicked on 'paste local files and images' . After that I couldn't do anything. Maybe I should have run the applet (whatever that is) but not sure I should do that. I'm in strange territory!! I also don't know what 'crop it' means, sorry

message edited by Dandelions41


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#72
June 24, 2014 at 13:18:14
I didn't get anything about "Run the Applet" when I tried it. This is what you do in more detail:

1. Get the screen up that you want to show us (Lap Blankets with yellow bar).

2. Press the Print Screen key (towards top right of keyboard).

3. Go online to the link I gave in #70.

4. When the page opens Hold down Ctrl key then tap V.

5. Your picture then pastes onto the screen.

6. By "crop" I meant put a box around the bit you want to show - just saves putting up a massive picture with all sorts of other stuff.

7. Swipe the address line at the top of the browser then Paste that onto here.

We should then be able to go there and see exactly what you posted.

Always pop back and let us know the outcome - thanks


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#73
June 24, 2014 at 13:59:52
Hey, Dandelions41,

Thanks for the explanation of the filenames.

Apparently you do have a Norton product running. Probably Norton 360.
It is an anti-virus program.

That program did an automatic live update on April 22 (Earth Day!) which
had a major error in it. The update mistakenly created the folder named
'dub_cm_auto' in your Users folder, and inside 'dub_cm_auto' is a copy of
the program 'NPE.exe' which is Norton Power Eraser. My understanding
is that this program is not as dangerous as the name makes it sound.

But I don't know whether it caused your problem or is just a coincidence.

If you can follow Derek's directions to give us a screen shot of the listing
you have seen, that could answer several questions. Although I can see
where this Computing.net web page says 'Add a Screen Capture' right
underneath where it says 'Post Reply', I wasn't able to figure out how to
make it work, either. I didn't try Derek's second suggested method.

-- Jeff, in Minneapolis


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#74
June 24, 2014 at 14:08:12
Derek,

In Folder Options, View tab, one of the options is
'Show encrypted or compressed NTFS files in color'.
I do not have any encrypted or compressed files, so I
don't know what this colorization looks like. I wonder
if it is the yellow color that Dandelions41 is seeing.
Could Norton 360 have encrypted her files?

-- Jeff, in Minneapolis


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#75
June 24, 2014 at 14:39:27
Jeff, re #74
Yes, that's a thought - if we manage to get the screen capture it might help.
I have that option checked but I've never seen any colors so I'm in the same boat as yourself.

We can always uncheck that item just to see what happens - will put that on the agenda.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#76
June 24, 2014 at 15:13:30
I got as far as putting a box around the 'blankets' and swiped the address line. Went down to copy and nothing, went to paste and nothing.
As mentioned before, with this W7 I cannot copy and paste the easy way. Maybe I'm not doing it the right way but if they are grayed out, then I don't know. If I somehow get it to work to copy and paste, then how can I send it to this site from there??? Yes, I have Norton 360

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#77
June 24, 2014 at 15:33:50
So you got as far as 5 in my #72 and saw the picture on the screen? If not shout back because I might have missed some detail. If so then Copy and Paste are definitely working, at least by using the keys.

Next you can put a box around the bit you actually want to be seen (although not "essential").

You then swipe the address line, hold down Ctrl and tap C. This will copy the address line although nothing will appear to happen - it's on your clipboard but not visible.

You then come back here and Post Reply. By holding Ctrl and tapping V (once) the address line should then appear on here.

If you still have issues I'll post the detail again and make absolutely sure that no step is missing this time. I might have skimped it a little bit in order not to overwhelm you with undue detail.

I've just done it so I know it works.

Always pop back and let us know the outcome - thanks


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#78
June 24, 2014 at 19:22:49
http://snag.gy/Ud71d.jpg

Derek Is this it???


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#79
June 24, 2014 at 20:06:19
That's good!

I'll let Derek continue with that line of attack, but I want to point out
a few things I notice.

You got that list as the result of a search, so only files matching
your search term are listed. All the rest of your files could still be
there, too! The yellow color highlights the term you searched for.

Five of the listed files are the actual files, while the six with arrows
on them are just links to those files in your 'Recent Documents' list.
The actual files and the links are in two different folders, but both of
those folders are inside the 'Joseph' folder.

The actual files appear to be inside ' C:\Users\Joseph\AppData\ '.
They are probably inside at least one more level of folder after that.
We can't tell yet because only the beginning of the path is shown in
your screen capture. Derek will guide you to getting the full path, or
I can if Derek is busy fixing the problems in Ukraine, Syria, and Iraq.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#80
June 24, 2014 at 21:19:02
While attempting to follow all those suggested directions, I must have finally done the correct thing at this point and that's a relief for not only me but for all on this site who have been going in circles trying to locate all my documents.

You are among this group of dedicated computer techs who are very determined in finding them and I am greatly appreciative. If for some reason, they will not be located, I've learned a lot of 'tricks' I'm not familiar but will think positive they will be located. Just look at all those attempts now headed to # 80! There is no way I'd be able to figure out any of this on my own.

Derek is busy fixing problems in those countries??? You must mean computer problems or else he won't be on this site for quite some time!!!


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#81
June 25, 2014 at 00:46:28
Oh Derek is just sitting around with his feet up watching that sports tournament on TV. You know, the one where they kick the ball around but the real action is in the stands and off the field. What's it called again? Well if I can't remember it, it must not be important. But I know he's rooting for team USA.

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#82
June 25, 2014 at 11:33:42
DAVE
Although I'm from the UK, the way England are doing in the world cup I'm prepared to watch team USA or any other team for that matter.

Dandelions41
That's good. Something you need to do to track down those Lap Blankets. Go to the Control Panel > Folder Options > View. In the list it will show "Show hidden files, folders and drives". Put the blob mark in there by giving it a single click. Also in the list Uncheck "Hide extensions for known file types".

You will now be able to follow the exact path to those Lap Blanket documents by widening the column with the mouse so that you can read the full path, which starts:
"C drive > Users> Joseph >AppData >" To do this go to Computer and keep following the steps until you find one or more of them. When you get there let us know the file extension (three letters after the dot which is tacked onto the name). Most likely it will be Lap Blankets.doc but I would like to be sure. Also double click one to see if it opens normally - if so we can take it from there.

Click where it says "Add to Index" to mark absolutely sure the above documents (or maybe others) appear in the normal search.

It is a darned good idea to always show those hidden extensions - helps you to understand what files do (jpg are pictures, doc are documents, exe are programs, mp3 are music and so forth). It also helps us to know what they are. If you ever need to rename one just leave the dot and three letters unchanged (it will only highlight the name part when doing this).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#83
June 25, 2014 at 14:05:12
With this soccer thing going on and so many people posting here from parts of the world where it's inexplicably popular I just knew I had to make some comment about it. Actually the sport media here is trying to make a big deal out of it--more so than in the past. It leads off the local sportscasts and they show people in sports bars whooping it up for team USA. But then basketball season is over and football hasn't started and baseball is, well you know. . . baseball, so there's not much for the sports junkie to tune in to.

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#84
June 25, 2014 at 15:31:28
HI Derek: I just got on line. I followed your directions and got only as far as..........."widen the column with mouse etc............

I did put the 'blob' mark where indicated and unchecked 'hide extensions for known file types'.

After doing that, I don't see where or how I can widen the column because there is no column to widen. :(


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#85
June 25, 2014 at 15:57:53
Err maybe I was a little hasty about widening that column - you can do it in most places but maybe not in Search (I'm on Win 8). Here's another way:

Do your search to show Lap Blankets again. Next right click any one of them and choose Properties. The path will show against "location" but will be too long to read. Now hold down the left mouse key and swipe it left to right so that it is highlighted - might take a little practice. Once highlighted hold down Ctrl key and tap C key once. Like before it is now in your clipbook (although nothing will appear to happen). Now open either NotePad, Word or similar, click the page and then either use Ctrl and V key to paste it in or the provided Copy PASTE facility. You will now see the whole path, hopefully right down to the Lap Blankets file. Now carry on as per #82.

Sorry if it's a little fiddling but computers can be like that. You will notice though that much of the procedure will now be familiar.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#86
June 25, 2014 at 16:00:55
Minutes later, I thought maybe you meant for me to locate those Blankets with the yellow title. After trying to recall how to do that, I found them, used the mouse to widen the column all the way to the right........(if that's where I was suppose to be)

I saw 6 numbered Blankets= #'s19-22-21-17-20-8 all not in numerical order.

Those 6 read: C:\Users\Joseph\AppData\Roaming\Microsoft\Wind........
Not sure if this is what you wanted.

The other Blankets read: C:\Users\Joseph|Recent


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#87
June 25, 2014 at 16:03:55
Ignore the "Recent" stuff (that's just because you've been clicking around).
Nearly there but "C:\Users\Joseph\AppData\Roaming\Microsoft\Wind........" is incomplete (right hand bit missing). Get hold of the rest any way you wish but if you were using Search then see my #85 to get all of it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#88
June 25, 2014 at 16:26:10
You need to get the rest of the path:

C:\Users\Joseph\AppData\Roaming\Microsoft\Wind........

in order to find out exactly which folder those files are in.

If you only saved files with one program (maybe Microsoft Word),
all of your files might be in that folder. If you saved files with other
programs, they will be in other folders.

-- Jeff, in Minneapolis


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#89
June 25, 2014 at 16:42:02
That's all I saw at the end \Wind......
I've saved files with Microsoft Word and also with Word Pad plus info I needed to save coming from other sources.

I did what Derek suggested, highlighted, swiped it, held down ctrl, tapped c. then I opened M. word, clicked the page, clicked ctrl and the v key, came back to this site and nothing.

This is what I saw on M.Word
C:\Users\Joseph\Documents\LAP BLANKETS # 22 = 28 Hours.rtf

I suppose we can all agree this is getting the best of all of us.


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#90
June 25, 2014 at 17:15:02
When I said click the page I meant either the open the NotePad or Word page first and click on there. Once pasted it should have arrived right there on your page so that you could then track it down by following the given path. No idea how it came back here. Almost certainly the last word is "Windows" but there is more. Maybe you can sort it out somehow if you run through my notes.

The other example (in #89) shows an rtf file, this one:
"C:\Users\Joseph\Documents\LAP BLANKETS # 22 = 28 Hours.rtf".

Looks like it's in Documents but follow the path above if it is not there. What happens when you double click the above file "LAP BLANKETS # 22 = 28 Hours.rtf"?
I assume that is not one that went missing but the other ones (in AppData etc) could be.

EDIT:
My silly error in #85, Copy instead of Paste - see change in bold.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#91
June 25, 2014 at 20:26:54
I've figured out one thing. The folder C:\Users\Joseph\Documents\
contains the actual file LAP BLANKETS # 22 = 28 Hours.rtf while
C:\Users\Joseph\AppData\Roaming\Microsoft\Windows\Recent Items\
just contains the link to that file in the list of recently-used files.

You got: C:\Users\Joseph\AppData\Roaming\Microsoft\Wind........
when you looked at the properties of a link with a little arrow on it.
The little arrow shows that (in this case) the file is in the Recent Items
list, and isn't what you want. You want the ones without the arrows.

Since those files are in C:\Users\Joseph\Documents\, you should
be able to just go there and look at them all.

Can you do that? If not, we will help.

If so, how many of your files do you find?

Are there still many missing?

--Jeff, in Minneapolis


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#92
June 25, 2014 at 20:33:29
One thing I have *not* figured out is why you have a folder named
'Documents' inside your 'Joseph' folder. I have a folder named
'My Documents'. That difference could mean something.

-- Jeff, in Minneapolis


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#93
June 25, 2014 at 20:53:10
I click on Start and then click on Documents. Not 'My' Documents
When I double click on one of the blankets having the yellow title, it reads .rtf after it.
When double clicking on one of the blankets such as # 22, or click on 'File Location" this pops up: The term LAP BLANKET #22 = 28 HOURS .rtf that this' shortcut' refers to has been moved or changed, so this short cut will no longer work properly" 'Do you want to delete this short cut?' I always click No.
When going to #91 C:\Users\Joseph\Documents\ they don't open.

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#94
June 25, 2014 at 21:10:35
If it's an .rtf file then what happens if you do a search for *.rtf (which would return a list with every file having an .rtf extension)?

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#95
June 25, 2014 at 21:28:27
I just now typed in (.rtf) and there are long list of numbers on each line with .rss after each. One has Lap Blanket # 17 Hours = 27.rtf

I double clicked on that same blanket. Same pop up about it moved, etc.
I right clicked on Properties = same pop up
I clicked Open on that one = same pop up
I clicked Open on all the others with long numbers and there was a new article?? that I never saved??? All this is about to drive me insane or close to it! I'm sure there are others on this site who will soon follow. :(

message edited by Dandelions41


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#96
June 26, 2014 at 00:04:59
I don't understand why a file search would turn up a file which, when clicked on, would return a message that it's not there. I don't understand why it's also returning .rss files. And I don't know what the 'long list of numbers' means. It should show the file name, location and some basic file information--file type, date and size. Or at least that's what shows using an XP search. As I think I mentioned somewhere above I don't have a windows 7 computer right now to compare results. Did you check the MS link in my # 50 about using Windows search?

Well Derek will be along shortly. . .


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#97
June 26, 2014 at 03:31:16
DAVE,

I think that the files which give the popup saying the file has been moved
are just links to the files. The '.LNK' filename extension generally is hidden
even when all other normally-hidden extensions are shown. The bad links
appear to be in either C:\Users\Joseph\Documents\Recent\ or
C:\Users\Joseph\AppData\Roaming\Microsoft\Windows\Recent Items\
or both. The actual files may or may not still be on the computer.

The "long list of numbers" may just be part of the filenames, as Dandelions
described in post #67.

I agree that the .rss extension is a big mystery.

-- Jeff, in Minneapolis


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#98
June 26, 2014 at 08:07:17

This is a sample of the long list of numbers as mentioned in # 95. I could only write down only a few at a time, because they'd disappear. Other than the single one with Lap Blanket, the rest are like the following but a lot more #'s are on this list..............

Document.rtf
-----------------------------------
0000014.rtf
----------------------------------
000004.rtf
----------------------------------
29595E76-0000008D.rss
----------------------------------
40A51D11-00000097.rss
----------------------------------


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#99
June 26, 2014 at 08:51:39
Don't worry about "Documents" versus "My Documents". MS change the name with different operating systems and even within one system. Treat them as the same.

As I said, Recent files can be ignored, often appear in searches (they are ones you have already clicked on and just get repeated).

I think we should have one more go at looking at one of those LAP BLANKET files in the ---AppData--- path. There's a tiddy bit of skill associated with highlighting a path that is too big to be fully displayed. What you do (in Properties > Location) is hold down left click where the path starts, before the "C" on the left hand side, then swipe it right over to the right. You might have to go just beyond the box that contains the path. You should see it change to show the other end of the path. That is what you Copy into Word (so you can save it if you wish) then highlight copy and paste that full path onto here. Even if you only manage to grab the last part we will be able to piece it together because we have part of it. It's exactly what you did before except for the long wide swipe to the right.

Always pop back and let us know the outcome - thanks


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#100
June 26, 2014 at 10:32:29


"C:\Users\Joseph\Documents\LAP BLANKET # 22 = 28 HOURS.rtf"

I'm not sure if this is what you need.


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#101
June 26, 2014 at 11:15:49
I'm after the path that starts:
"C:\Users\Joseph\AppData\Roaming\Microsoft\Wind........"
Would like to know where that ends up.

Always pop back and let us know the outcome - thanks


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#102
June 26, 2014 at 11:24:32
The rtf files you're not familiar with could be part of something you downloaded or maybe installed by other software so I wouldn't worry about those. What's more important is what's not there.

A file search for only .rtf files shouldn't 'find' .lnk files in the Recent folder. But then it shouldn't find any .rss files either. Makes me think there's a problem with the way the search was done or maybe the search parameters.


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#103
July 3, 2014 at 08:32:31
Dandelion, when you see the list of files that result from the search, based on your screen print....

The ones that start with \Users\Joseph\Rec are probably in the Recent folder. Just ignore those. On one of the others, right-click, go down to Open File Location

What do you see in the folder, and what is the exact path across the top of the page?

message edited by beachyhbt


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#104
July 3, 2014 at 09:16:32
Hi: Not sure if referring to the Lap Blankets. I right clicked one and clicked on 'open file location':

This item Lap Blanket #20 Hours = 28.txt that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Nearest match based on size, date, and type:

C:\Users\Joseph\daemonprocess.txt

Do you want to fix this shortcut to point to this target or do you just want to delete it...........Below is:

Fix it Delete it Cancel

message edited by Dandelions41


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#105
July 3, 2014 at 10:15:55
Just cancel that. Did you do what was suggested and increase the Column Width so that you can see the full path of the files?

message edited by beachyhbt


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#106
July 3, 2014 at 11:31:44
I had done Derek's suggestions in #78, #82, #85 and #87 and provided the results of what came up.

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#107
July 3, 2014 at 12:03:02
Okay. So, when you look in the folder, do you see all the files you're looking for?

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#108
July 3, 2014 at 12:25:18
No. Through different suggested processes, there used to be only 7 to 9 Lap blankets showing up out of 22 but most were duplicates. Now 17 showed up with 3 and 4 of the same numbered blankets in duplicate.

I chose Lap Blankets because they were part of the approx. 160 documents I had and figured if all 22 showed up and in numerical order, as they once were in Documents (by number), then maybe the rest of the documents might show up along with them....therefore an accomplishment.


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#109
July 3, 2014 at 13:13:32
Getting rather heady to solve from afar. However, I'm rather surprised these Lap Blankets were ever .rtf files in the first place - it is a rather unusual file extension to use. Are they self generated or something you downloaded?

It might be worth doing a search for *.doc and then *.docx just to see if any Lap Blankets show.

Always pop back and let us know the outcome - thanks


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#110
July 3, 2014 at 16:50:35
I've already tried searching with .doc and also .docx and no blankets or documents.

The lap blankets were not downloaded from anywhere. Each and every time, I used Microsoft Word 2010. For example......I typed Lap Blanket #1 Hours = 29, then described colors used, etc. etc, printed it for my other records stored in a store bought folder, then went to Save As and clicked on it, then typed in the box below .....Lap Blanket #1 Hours = 29 and the same with the other 21 blankets..

I did this for every blanket and all was fine, until after 'saving' the 22nd blanket that went into Documents and maybe 3 weeks later, I went to open Documents and all 160+ were gone, including all the blankets and everything else. There is no way I'd delete documents, even accidently.

I've always used 'save as' for everything I wanted to keep on file and by the same process......never had a problem.

message edited by Dandelions41


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#111
July 3, 2014 at 17:08:22
Did you actually saved them as rtf files then? It just seemed a bit unusual but they should have still opened in Word. It looks like they have now become shortcuts instead of files.

About the only thing I can suggest is to copy one of those "Lap Blanket...rtf" files onto the desktop, which will presumably show the shortcut arrow. You could try opening Word then use Open (at the top left), then select the desktop file and see if it will open it. That will tell us whether it really is a shortcut or a proper file that is behaving like one when you click on it.

Always pop back and let us know the outcome - thanks


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#112
July 3, 2014 at 19:30:47
No, I didn't save them as any type files. I only did as explained. The list of blankets vary after the 'Hours'. .doc .rtf .rtf copy and .txt and others have nothing after 'hours'.

I clicked on one having .rtf after it and nothing opened as suggested. :( Any attempts create that pop-up about the short cut being changed or moved. Yes, it had an arrow while on the Desktop.

I just noticed all my Icons on the desktop have arrows meaning they are all shortcuts. I never noticed that before and yet think they didn't have arrows on them before???

message edited by Dandelions41


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#113
July 3, 2014 at 23:56:38
Derek wrote in reply #99:

> Don't worry about "Documents" versus "My Documents". MS change the
> name with different operating systems and even within one system. Treat
> them as the same.

They can be two different things. I have a folder named "My Documents",
and a Library named "Documents". By default, Windows stores stuff that
goes into the "Documents" Library in the "My Documents" folder. But it
doesn't have to.

In Wordpad -- and maybe in Word, too -- the first listed choice of file type
under the Save As command is RTF. Dandelions apparently selected the
first option when she saved her lap blanket files, so they are RTF files.

By default a document saved by Wordpad is saved in the "Documents"
Library with the name "Document". In post #98, Dandelions reported
finding a file with the name "Document.rtf".

Dandelions also reported that one way she found documents was by
clicking on "Documents" in the Start Menu. That goes to the Documents
Library of the current user. It might be helpful to know which user that is.

I still think the missing documents could be in the "Administrator" folder.
So I'd try to find a way for Dandelions to get into that folder.

-- Jeff, in Minneapolis


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#114
July 4, 2014 at 02:04:52
I couldn't help but think of that Sonny and Cher song 'The Beat Goes On' as I see this thread is still chugging along, getting nowhere.

http://philspector.files.wordpress....


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#115
July 4, 2014 at 12:46:41
Re #113 (phew)
"I still think the missing documents could be in the "Administrator" folder"
Quite possible but we seem unable to get the full path information, as per large paragraph in #99 and in #101.

I think hands-on assistance is required.

Always pop back and let us know the outcome - thanks


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#116
July 5, 2014 at 10:57:02
C:\Users\Joseph\AppData\Roaming\Microsoft\Windows\Libraries\Documents.library-ms

I've tried, according to specific given directions and could not extend because it always came though as before. So I tried different ways and this is what I came up with, yet not sure about this working either! I have no idea how it came about. Yes, 'hands on' would be the fix....maybe.

I can imagine if I again have a computer problem and others see my User name, this will be the comment........."Oh no, now what. Here we go again!" :)


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#117
July 5, 2014 at 11:05:33
I don't know why the entire reply isn't showing the sentence endings on the right side of what I just sent. This is the ending of the above...............\Documents.library-ms I 'maxed' it and still the same.

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#118
July 5, 2014 at 12:24:41
I followed the path as far as it goes (which is a lot more):
C:\Users\Joseph\AppData\Roaming\Microsoft\Windows\Libraries\Documents.library-ms

I had no folder Documents.library-ms (or similar).

Go to "Computer" and follow the path you gave above to see if you can find it. If so double click it to open it and see what it shows inside.

Always pop back and let us know the outcome - thanks


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#119
July 5, 2014 at 15:05:05
The equivalent path on my computer is:

C:\Users\JSR\AppData\Roaming\Microsoft\Windows\Libraries\Documents\

That is using Windows Explorer.

When I follow the path at the Command Prompt, I find that the
"Documents" folder is not a folder at all, but an XML file with a
filename extension which is not shown in Windows Explorer:

Documents.library-ms

What appear to be folders named "Music", "Pictures", and "Videos"
are also actually XML files with the filename extension "library-ms".

Back in Windows Explorer, clicking on the Properties of the file
"Document.rtf" which I created yesterday with Wordpad and stored
in the above Library, the Location is shown as:

C:\Users\JSR\Documents

Windows Explorer shows no such folder named "Documents" in my
"JSR" folder. Instead, there is a "My Documents" folder.

At the Command Prompt, it is the opposite: There is a folder named
"Documents" but no folder named "My Documents". Using "dir /a"
reveals that "My Documents" is actually just a link, or "junction".

-- Jeff, in Minneapolis


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#120
July 5, 2014 at 17:09:58
Derek: As suggested, I typed the one I just sent. It showed up on the screen but didn't have anything after Windows\Libraries
I open it:
My Documents (26)
Public Documents) (1)
Joseph (36) C:\Users

** Under C:\Users was a long list and some were as follows:
Windows
Tracing
Searches
Print Hood
My videos
My Documents
Links
Favorites
Downloads
Error Logs
Desk top
Internet Explorer
App\Data........etc. etc. etc. I opened that and there was a long list such as:
Macromedia
Leadertech
IDT
Identities
Fighters
FCSB00003449
Driver Cure
Babylon.....etc. etc.

I double clicked on My Documents and Location: (C:\Users\Joseph\AppData\Roaming\Microsoft\Windows\Libraries

I double clicked on My Documents and Opened it:

There was a list of some things I had on Documents and 7 I didn't have on there, so I double clicked one in particular I did have and that popup again re: 'it has been changed or moved'. I noticed on that list, they were all shortcuts or copies ranging in years from 2012 to 2014.........but there weren't many I had on that list.

There were 2 Lap Blankets with the same number and 4 other Lap Blankets with the same number but no other blankets.


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#121
July 6, 2014 at 14:44:31
Sorry but it's all too confusing for me to help from afar - we've tried. Rtf files should not be shortcuts so it's all a bit weird. Stick around someone else might pop back with some ideas.

Always pop back and let us know the outcome - thanks


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#122
July 6, 2014 at 16:08:19
I totally understand your frustrations trying to solve this problem, as I'm sure others on this site feel the same way. I am also frustrated for all of you who have tried in vane to help and I do appreciate it from the first response and thereafter. I guess there's no solution and I have to accept that fact.

It's too bad I have to lose all those documents but I suppose I will just have to accept it and begin all over with new documents. I do have a friend who knows computers but when I mentioned the problem, He said he never heard of that. I can see on different sites where many others have also lost their documents and receive suggestions but nothing helps. I also know there are sites where one can purchase a product for this problem, but I hesitate doing that, as it might mess up something else and not sure it would be safe..

After a few days of no longer receiving suggestions, I know I will be receiving an email from this site requesting I choose the 'Best Answer'. I don't know how I can do that because everyone tried their best, so I will have to leave it alone and not choose . I know I could give permission to someone on this site for a 'hands on' possible solution because there is a way to make someone be in control of my computer, but not too sure about doing that as it might create a problem.

If I no longer receive further attempts, I will understand. Pauline


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#123
July 6, 2014 at 19:13:36
Don't worry about choosing a 'best answer'. That's strictly optional.

The next step would be to try recovery software. Phill22 recommended Recuva in the first reply. You can also try :

http://www.z-a-recovery.com/downloa...

Of course it's always best to stop general usage of a PC you want to run this software on as using it can cause those places where the files were deleted to be written over and used for other files. But you never know what you'll get back until you try.


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#124
July 7, 2014 at 01:40:39
Dandelions41,

What bugs me is when somebody tries and tries and tries to get
something to work, and when I see that they are finally just about
to succeed, they give up.

:-)

As far as I can tell, you are right on the verge of finding your files.
I have no idea how important they are to you, and I really don't care
if they are worthless junk -- If I have any ideas for finding them, I
wanna help you find them.

Right now the big question for me is whether you are able to get
into the 'Administrator' folder and browse through it. If you can, and
haven't done so yet, I think there is a very good chance you'll find
your files there. If you can't get into it, we can help you get in.

From the Start Menu, click on 'Computer', then the C: drive, then
the 'Users' folder, then the 'Administrator' folder. If you can get
inside, look everywhere, and let us know if you find anything that
looks familiar.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#125
July 7, 2014 at 14:45:52
Glad to see that the cavalry are back again - I confess to becoming a tad punch drunk on this one. I'll keep watching though and input if anything comes to mind.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#126
July 7, 2014 at 15:40:00
I went to Start, then Computer, then os (C:) then opened it but didn't see anything familiar only a long list of ??? and there were no documents on that list or even the word 'documents' to open.

After os (C:) drive there wasn't a 'User's folder' nor an
Administrator folder' to click onto. I have W7
I'm probably not doing it correctly :(


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#127
July 7, 2014 at 15:57:19
When you double click the C drive there is a list of folders (probably about 11, including Program Files & Windows). On my Win 7 one of them is "users". That's how it usually is.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#128
July 7, 2014 at 21:13:15
Yes, once you are in the C: drive (named "OS" for "operating system"),
you should find several folders, definitely including:

Program Files
Windows
Users

You should have no problem getting into any of those. Once inside the
"Users" folder, you should see the "Administrator" folder. If you do, you
may or may not be able to get inside it to explore it. If you can't get in,
we'll figure out how you can.

-- Jeff, in Minneapolis


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#129
July 8, 2014 at 08:42:57
I followed directions as given:
Opened Users
Opened Administrator = that went to AppData
Opened AppData = had a list such as Desktop, Documents
Opened that 'Documents' and it was blank
Went down that same list having 'downloads', 'favorites, etc. etc.nothing pertaining
Opened another 'Documents' = empty
Opened AppData = local and roaming
Opened Joseph

Opened MY Documents
Clicked on a few that were on there and I had saved but not all were there, just a few. When opened, each one had that same pop-up claiming that short cut had been moved or changed + "Do you want to delete the short cut" Yes - No and I chose No.

message edited by Dandelions41


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#130
July 13, 2014 at 17:39:47
Dandelions41,

Based on the locations of folders in my computer, I interpret your post
as saying the empty 'Documents' folder and the 'AppData' folder are in
the 'Administrator' folder, while the 'My Documents' folder is in 'Joseph'.

There should be many files and folders in the 'Local' and 'Roaming'
folders in the 'Administrator' folder.

Is that what you find?

-- Jeff, in Minneapolis


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#131
July 14, 2014 at 17:30:16
Hi Jeff:
I opened Administrator and these were in there.........
AppData
Desktop
Documents
Downloads
Favorites
Links
Music
Pictures
PrintHood
Saved Games
Videos
WINDOWS
-------------------------------------------
Opened 'Local' = HP, Microsoft and Temp
Opened 'Roaming = Macromedia, Media Center Programs and Microsoft
-----------------------------------------------------------------------------------------------
I see above my reply and below your response:
Fix Windows 7 Errors, etc. I didn't follow through with that download.

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