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Why doesn't my new Win7 laptop stay connected

March 21, 2011 at 08:34:30
Specs: Windows XP

I just purchased a new Toshiba Satelite 17.3 inch laptop. It has Windows 7. I also ordered the Optimization package, so Office Depot got rid of all my trial-ware, set up Microsoft Office, and McAfee Anti-Virus.

The first time I bought the laptop, it would drop internet, so I returned it and recieved a new one. They confirmed that the new one did not have any connectivity issues when they tested it in the store. However when I brought it home, it proved otherwise. I have ATT Uverse internet, and it will not stay connected. Every time I click on a website, it will go down, and then I have to reconnect. When I went to Dunkin Donuts, it stayed connected the entire time. My other Dell Laptop does not have any problems with the ATT wireless, so now I think it is my new laptop that is not communicating correctly with ATT. What can I do to make this work?

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March 21, 2011 at 11:14:25
Check if your router has a firmware update for it.

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March 21, 2011 at 11:34:21
if your machine works fine on other networks then its for a coms problem, check the details of your modem, BGN and the wifi on the laptop BGN, you may need to change the channel, or the frequencies to match.
it may also be norton is not treating your home network correctly, try without norton running,
check that the win7 firewall and norton firewall are not interfering with each other.

i would suspect that your home router/modem is B/G but your laptop is probably running N.

i hate computers!
but cant help myself....

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March 22, 2011 at 13:56:19
Thanks so much, I will try these options and let you know how it goes!

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March 22, 2011 at 19:35:03
That was McAfee, not Norton, but they are really the same crap anyway.
Consider getting rid of that bloatware and getting something better.

As for the real problem, it does sound like it is the 'old wireless router' vs the 'new wireless built in NIC' not communicating. In theory, the 'n' should be able to communicate with the older home router, but it is apparently having trouble with this. As above, see if they have a firmware update for the router, or else it may be time for a new wireless router that can communicate at both speeds.

You have to be a little bit crazy to keep you from going insane.

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