why doesn't microsoft silverlight work

April 30, 2015 at 09:41:33
Specs: Windows 64
program file says silverlight is installed, doesn't work.l I have tried unloading and reloading that doesn't work, have checked out other help solutions cannot find the correct answer to my problem. Can you help?

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#1
April 30, 2015 at 11:09:56
If it does not work it is obviously corrupted. Follow link below to correct the situation. BTW are you using this browser add-on development tool for creating engaging, interactive user experiences for Web and mobile applications?

https://support.microsoft.com/en-us...

i_Xp/Vista/W7User


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#2
April 30, 2015 at 13:44:14
What version of Windows are you running? Windows 64 is not a version.

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#3
April 30, 2015 at 13:51:19
Further to #2.
For example Windows 7 64 bit or Windows 8.1 64 bit. Maybe Windows 7 as you've posted on the Win 7 forum.

Always pop back and let us know the outcome - thanks


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#4
April 30, 2015 at 14:21:40
windows 7 64 has to do with the size of the add on, i think.

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#5
April 30, 2015 at 14:33:17
thank you for your help..I did what you said and still it didn't work. When I am
attempting to book an appointment at my nail salon it uses Silverlight, I have
had no problem until recently when it gives me the message I need to install,
but when I try it says it's already installed. I will try your solution one more time and let you know.

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#6
April 30, 2015 at 14:59:19
Some more thoughts here:
https://magine.zendesk.com/hc/en-us...

Always pop back and let us know the outcome - thanks


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#7
April 30, 2015 at 16:11:38
So then you are using Windows 7 - 64 bit version?

How have you been removing Silverlight from your system?

Go to Control Panel> Programs and features> Click on "show installed updates" in the upper left corner. Find Silverlight and write down the version that is currently installed. Click on the listing and choose to Uninstall/remove.

Reboot the computer and then go to Start>All Programs> Windows Update> Search for updates. Silverlight should be one of the available updates. If it isn't then post back here telling us that information plus the version you uninstalled.


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#8
May 1, 2015 at 16:22:34
I also recommend checking Windows Update for Silverlight, both the recommended updates and optional updates. You may be getting the issues because you have an older version installed and need the update to eliminate a conflict.

You have to be a little bit crazy to keep you from going insane.


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