Solved Why does 'solution center' of HP Officejet 4500 G510

March 24, 2020 at 03:56:22
Specs: Windows 7
Since today, 24-3-2020, 'solution center' of HP Officejet 4500 G510 does not load properly.
I uninstall-reinstall the software from the orig. CD and from the HP site support.
But still 'solution center' does not load properly (does not show all icons, commands etc.).
Thank you for your help.
Emanuele

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#1
March 28, 2020 at 07:58:56
Ow, HP software ... I had such a printer, and it worked nicely, but installing the software would sometimes be an issue.

Let me think ... I recall the issue could have been that .NET and the other MS stuff ( MS Visual C++ Redistributable ) was involved.
Try to either upgrade that to the latest, or remove all (but not unless you know how to get .NET and MS VS back again)


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#2
March 28, 2020 at 08:36:35
✔ Best Answer
From the HP support site:

"If HP Printer Assistant opens, you have a printer released after 2010 that no longer supports Solution Center.
Printer Assistant replaced Solution Center and provides similar printer settings and management features."

https://support.hp.com/us-en/docume...

How old is the printer?

MIKE

http://www.skeptic.com/


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