Why does my VPN keep disconnecting

December 3, 2010 at 02:57:22
Specs: Windows 64, Intel CoreTM2 DUO 2.2
I have had a VPN connection to my office for a few months and initially it proved a reliable link. Most frequently I will use it from my laptop connecting via my home Orange Broadband wirelessly. The signal strength is rarely much more than 1 to two bars as, but we are not in a great reception area, however, that does not prevent broadband working or receiving emails to smart phones etc.

I am using a HP Pavilion laptop with Windows 7 and it has quite a reasonable amount of disk space, good cpu and 4GB ram. Occasionally I use it in conjunction with an Orange Dongle when working elsewhere, usually because I find Orange coverage better than O2, my main mobile.

The office has just changed its ISP provider and reset the router, laptops and mobiles to new settings, but the VPN connection if anything is even worse. Any suggestions?


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December 3, 2010 at 06:23:21
if you only have 2 bars on reception at best then you have to expect that it drops even lower, vpn can take quite a lot of bandwidth, also are any other computers using your connection,?
have you tried changing the passwords on the router, it maybe that someone is illegally connecting and stealing your bandwidth?
does this only happen on your home connection?

i hate computers!
but cant help myself....

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December 3, 2010 at 16:27:59
At home you should get a high speed wired connection into your home and if you need portability within your home, get a wireless router of your own that can handle your VPN needs. If you only use your laptop at your desk, consider only using a hard wired router and plug it in for maximum bandwidth (or a long cord for room wide coverage).

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.

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December 4, 2010 at 04:18:53
Hi, thanks for your help. At home there is one other computer connected to the router by cable. I have also plugged the same cable into the laptop and the bars improve to the max which is to be expected, but having then used the vpn connection from the laptop the loss of connection frequency does not change. This to me would suggest the problem is not my connection to the router or the router itself. I do not use a "default" password on the router, so I doubt if I am sharing it with other people, however, it has been suggested to me that people in the know can in effect steal a bit of different routers bandwidth over large areas and combine them for themselves. I am, as you can tell, not a tekkie so have no idea if this is possible or not. Is it more likely that the router we use in my office (non wireless) is not up to scratch? I have heard since the change that one other guy is experiencing the same problems as me. Office network up to 20 user size, runs small business server 2003, most desktops/laptops run XP Professional, I think I am the only one using Windows 7 (big improvement I think). Everything in office hard wired, have some doubt about quality of internal wiring but no idea how to check if the cabling or setup is inhibiting speed. I now use my laptop as desktop replacement when in office, so no local workstation to connect to using Remote Manager, when I am out of the office. Not my office, so I don't make decisions on, say, replacing router, but if this could be the source of the problem it would be helpful to know and what spec of router we should have to replace it?

Still GoingMad............

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