why does my Asus laptop X54C no longer read my SDHC Cards?

Asus X54c-es91 15.6 windows 7 home premi...
September 14, 2014 at 18:43:32
Specs: Windows 7, intell B960 2 core
I have installed the drivers from ASUS and Yesterday Win 7, 64 bit said in was successful at installing the built in reader. MacAfee finally looked at it and said it found no problems with the Card in the built in Reader. Seven will not show it, so I cannot access my pictures I took that morning. WHAT CAN I DO??? MARTY....

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#1
September 14, 2014 at 19:40:52
If McAfee can see the card I guess windows does too? It shows the card but no pictures? Can you view the pictures when the card is in the camera?

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#2
September 14, 2014 at 20:14:18
Windows does NOT see anything. under portable devises it is listed as drive "F" Plugging and unplugging the card just now causees my list of items to Disappear to the top then RE- appear from top to the bottom of the list. I think Windows is Seeing something???? Marty....

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#3
September 15, 2014 at 00:15:54
Is windows seeing the reader as drive F: or the sdhc in it as drive F:? That is, is the drive designation there even if the card isn't? If it's only there when the card is in then windows is seeing the disk, just nothing on it. If that's the case you might right click on it and choose 'properties' and see what it says about the card. Also sometimes on USB drives the files become hidden. Try enabling the viewing of hidden files and see if they show up then:

http://windows.microsoft.com/en-us/...

If you can still see the pictures when the card is in the camera then the fault is with the card reader or windows. If you can't then the card is the problem--either the files are hidden as mentioned above or the card is corrupted or the files have somehow been deleted.

SD cards aren't the best media for storage. You might try a new one just to see if it behaves properly. If so then the old one might be bad.


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#4
September 15, 2014 at 04:43:50
Sorry I was tired last night. I think my built in reader is listed under Smart card readers as a MultiCard reader1.0?? When I put the SDHC card in a HI speed reader hooked into my 3.0 USB port I can access the pictures. Because my Anti-virus Software saw it, (under Smart card readers, I assume) and checked it out, ( no viruses on my computer every time I stick it in the built in reader ) I thought it might be something with Windows???

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#5
September 15, 2014 at 04:56:20
Under portable devices I have drive “F” until I plug the card reader into the 3.0 USB port, then it is listed as: EOS DIGITAL, with no Drive letter assigned. Marty....

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#6
September 15, 2014 at 05:33:49
SD cards may not be the best media for storage but SD Cards are What Canon uses in my New,( Last October) Rebel T5i camera, Marty....

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#7
September 15, 2014 at 13:34:44
Might be interesting to temporarily disable McAfee just to see if it works then.

If you have the right driver for the inbuilt reader then it could be hardware trouble - socket maybe. You could try cleaning the card edge connectors with a soft pencil eraser.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
September 15, 2014 at 19:42:16
So you added a card reader to the laptop's USB port and the SD card works in it but not in the on-board card reader? The on-board is going to be connected through USB too so I'd think if it works through one USB port it would work through them all, unless there was a problem with the on-board reader itself.

Does everything look OK in device manager?

Older card readers can't see SDHC card. I would expect the laptop is new enough that that's not the problem but just to make sure, did you previously have any problems when using SDHC cards?

I guess if we can't get it figured out you can always just use the added card reader.


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#9
September 16, 2014 at 05:00:05
When the Camera was new, (last October) I was so Excited because it would read the Card from my new Camera. when I bought the Laptop I was told It would not read my old CF Card to my old Camera, Marty....

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#10
September 16, 2014 at 06:04:26
Hi Marty,

Here is a step by step troubleshooting guide by Canon to accessing your SD card via the camera when plugged into a USB port with Windows 7:

http://support-au.canon.com.au/cont...

I hope this helps you at least to retrieve the photos you have taken.

I can't imagine why you would have been told it wouldn't work this way.


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