Solved why does blue screen suddenly appear

August 20, 2014 at 11:30:24
Specs: compaq presario
Hi, sometimes when i am on youtube , it will suddenly go blank and the blue screen with white lettering will pop up ,that says it was a crash dump, then goes to the mode screen, where I pick normal starting mode to get back to computing, any suggestions on how to fix this?

See More: why does blue screen suddenly appear

Report •

#1
August 20, 2014 at 17:07:58
Copy & Paste the dump (.dmp ) file onto your desktop & then upload it using Zippyshare. Post the link please.
http://www.zippyshare.com/

Minidump file is located in C:\Windows\Minidump

How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...


Report •

#2
August 21, 2014 at 11:29:56
Also let us have the exact error message and at least the first set of figures. If a file is mentioned then let us have that as well.

Always pop back and let us know the outcome - thanks


Report •

#3
August 21, 2014 at 14:04:56
✔ Best Answer
If this is very recent there was a Windows update that Microsoft have recently pulled which can cause Blue Screen Of Death (BSOD) errors.

This can affect Windows 7, Windows 8 and Windows 8.1. Has your computer had the Windows update done in the last week or so which may have caused this?

Tom's Guide have written about it here:

http://www.tomsguide.com/us/microso...

They have linked Microsofts workaround for the update MS14-045. Here it is:

http://support.microsoft.com/kb/298...

Go into Control Panel > Programs And Features and have a look for any of these Windows updates:

KB2982791
KB2970228
KB2975719
KB2975331

Hopefully your computer hasn't responded unfavourably to the recent update because there is a bit of work involved to repair it.

Provide the information the previous two responses have requested because it could also be possible something else has caused this.


Report •

Related Solutions

#4
August 24, 2014 at 15:52:04
Have not had the problem since using ccleaner,but will see what happens later.Thanks for the help everyone .(Johnw, i could not find the minidump, )

Report •

#5
August 27, 2014 at 15:51:16
"i could not find the minidump"
Just in case it happens again Ricky, here is how you setup to get a dump file.

Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.


Report •

#6
August 27, 2014 at 17:57:42
HI, I will try this , if it comes up again i will copy the report, Thanks, again and again

Report •

#7
August 27, 2014 at 20:00:51
Hey, I found the minidump in windows( hooray), but it has a small padlock icon on it and it says access denied, how do I remove this?

Report •

#8
August 28, 2014 at 00:04:07
"access denied"
Are you saying you can't Copy & Paste it onto the Desktop, as per my instructions in Post #1

message edited by Johnw


Report •

#9
September 2, 2014 at 22:24:13
B459
Address--FFFFF880026A8BF1
base at---FFFFF880026A0000
Date stamp--4a5bcc3b

Report •

#10
September 3, 2014 at 10:53:46
Re #3

Just to add that update KB2975719 (big optional one for Win 8.1) has been re-issued in the last day or two with the same number. This has been fixed to prevent the BSOD's that the previous one caused on some computers.

EDIT:
Also KB2982791 has now been replaced by KB2993651 for the same reason - this time with a different number.

MS recommend that you uninstall the original updates (although "not essential", which is weird) and use the new replacements. Looks like they are in a good old muddle and it's quite hard to keep up with them. Fortunately not all updates apply to all systems so you might only find the odd one or two that need attention.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#11
September 4, 2014 at 11:05:33
Please explain in simple steps how to upload (post#1)

Report •

#12
September 4, 2014 at 15:45:12

Report •

#13
September 10, 2014 at 17:42:12
post #1 reply (it says the file is to large)what to do now

Report •

#14
September 10, 2014 at 17:44:48
What size is it?

Report •

#15
September 12, 2014 at 12:45:15
the size says 351KB if I am looking at the right number, also it is in a adobe program, does this sound right.

Report •

#16
September 12, 2014 at 14:45:53
"also it is in a adobe program, does this sound right"
No.

Try this, it will give you a text file for us to look at.

WinCrashReport
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://www.nirsoft.net/utils/applic...


Report •

#17
September 13, 2014 at 10:15:53
ok, i downloaded WinCrashReport, it is in my download folder. Please give me simple step by step instructions on what to do with it.I had a BSOD ,then I opened WinCrashReport, but nothing was there,also to turn off BSOD I have to unplug comp, there has to be a keyboard way to shutdown,please advise.

Report •

#18
September 13, 2014 at 16:56:38
"but nothing was there"
What operating system are you using?

"keyboard way to shutdown"
You may have a Power key, if not hold the on/off button in until it shuts down.


Report •

#19
September 13, 2014 at 17:38:16
windows 7 ultimate 64 bit sevice pack1

Report •

#20
September 13, 2014 at 17:48:12
""but nothing was there"
1: Press Win+Pause
2: Click on > Advanced system settings
3: Click on the Advanced tab, go down to Startup and Recovery & click on > Settings
4: Ensure that Write debugging information is set to > Small memory dump.

Tell me what it was set to, before you make the change.


Report •

#21
September 13, 2014 at 19:20:59
it is set to Kernel memory dump (should I change that now)?

Report •

#22
September 13, 2014 at 20:11:54
"it is set to Kernel memory dump (should I change that now)?"
Yep.

Report •

#23
September 13, 2014 at 20:28:22
Here is how it should look.

http://i.imgur.com/jiwGpoh.gif

Next blue screen, you should have a log.


Report •

#24
September 13, 2014 at 21:57:49
here is how what should look? i am a real novice at this. By log on do you mean, that when I get the BSOD again ,I should open the WinCrash Report and the log or text will be there, then I copy and paste,right?

Report •

#25
September 13, 2014 at 22:41:27
"here is how what should look?"
Click on the link under it.

"I should open the WinCrash Report and the log or text will be there, then I copy and paste,right?"
Correct.


Report •

#26
September 15, 2014 at 01:29:55
I got BSOD again, I had to turn off comp, then restart in normal mode,then open download folder, then WinCrashReport clicked on, nothing shown,what am i doing wrong here

Report •

#27
September 15, 2014 at 02:36:15
Go back to my post #1

"what am i doing wrong here"
No idea, if you still can't work things out, you need a helper with better skills.

Friend, local computer group, neighbor etc.


Report •

#28
September 15, 2014 at 23:35:21
I am trying to paste and or screenshot the error from minidump and WinCrashReport here,need help to paste from download and or desktop

Report •

#29
October 3, 2014 at 08:01:46
http://www55.zippyshare.com/v/83676...

Report •

Ask Question