Solved why do I get unresponsive webswites with recovery options?

September 21, 2014 at 12:27:54
Specs: Windows 7
Along with this my mouse has a mind of its own and the screen will go grey.. The staples guy said my computer was old ( 5 years) ?

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#1
September 21, 2014 at 14:30:40
✔ Best Answer
Age is not a real concern. There are plenty of Win 7 computers around much older than yours.

There seem to be several symptoms.

You don't say what browser you are using but if it's Internet Explorer try the Reset:
II > Tools > Internet Explorer > Advanced > Reset button. You will lose your addons but most come back quite quickly with usage. See if that helps the unresponsive websites.

For the mouse I would always start by trying another mouse. Faulty mice account for most situations where mice play up.

No idea about grey screen but try the first two above for starters. Malware can cause all sorts of issues and we can look at that aspect too if necessary.

Always pop back and let us know the outcome - thanks


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#2
September 21, 2014 at 20:45:19
How much ram do you have installed in it?

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#3
September 22, 2014 at 02:35:56
This may be terribly obvious, but when a mouse has a mind of its own,
it may have fibrous lint in front of the light detector, which moves around
as you move the mouse, causing the mouse pointer to move erratically.
Cleaning off the bottom of the mouse may be all that's needed.

I have a cheap mouse connected to my secondary computer. It often
thinks the mouse is moving when it is sitting still. *I* think the driver isn't
good at distinguishing "jitter" in the electrical signal from real changes.

Sherrids,

What do you mean by "recovery options"? What options show up,
where, and when? Are they in a popup box on top of the gray screen?

-- Jeff, in Minneapolis


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Related Solutions

#4
September 22, 2014 at 13:40:25
IE, at least with versions 8 and maybe 7, had a recovery option if the pages it was showing closed prematurely. It would give you that option when starting a new session and would restore the pages that closed. That might be what he's talking about. I always associated that with not enough ram.

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#5
September 29, 2014 at 17:06:53
I didn't reply because I'm still trying different options. I have an added problem now , freeze ups sometimes nothing moves and sometimes the mouse. I think I have fleas on my mouse and its spreading.

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#6
September 29, 2014 at 17:11:30
3.0 GB of Ram

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#7
September 29, 2014 at 17:14:31
they are on the very top of the screen written over my background so sometimes hard to see and they show up after I try to go to anywhere on the web.

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#8
September 29, 2014 at 17:20:38
Better download, install and run MalwareBytes free just to see if anything shows up. You can get it from here (green button top right):
http://filehippo.com/download_malwa...

Before running it go to "Settings > Detection and Protection" and put a check mark in "Scan for rootkits". If it finds anything please copy/paste the log on here so that we can see the sort of things it found.

Always pop back and let us know the outcome - thanks


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#9
October 5, 2014 at 15:29:20
ok this helped but still have problems. grey screen where it looks like lights out then black screen then the page returns. Mouse will work but can't click on anything, /still get unresponsive web sites at random times. I can go for a long time no problems but for the most part it`s finicky.

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#10
October 5, 2014 at 16:51:40
Derek,

I'm not sure about the grey screen. Is that done by User Account Control?
That suggests a program is either attempting to install or change a system
setting. Could anything else do the grey screen thing? Could it be a page
transition? That can be disabled in the list of settings in Internet Options
on the Advanced tab.

-- Jeff, in Minneapolis


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#11
October 5, 2014 at 17:45:07
I'm also confused about grey screen - difficult to imagine quite what is being described.

Do you mean a blank grey screen? If not can try to describe it so that we know what it looks like please?

Does this happen any old time or only when you are doing something in particular, such us browsing the internet?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#12
October 5, 2014 at 23:26:35
For some reason Sherrids went to a new thread, but I expect he/she will
be back here soon.

I seriously neglected to say anything about the white screen I have seen
quite a number of times in Internet Explorer. The dark gray screen is, as
I thought, User Account Control. It dims the entire screen and puts a box
on top asking if I want to allow something risky to happen.

The white screen only affects Internet Explorer windows, and looks like
a white fog. There is no dialog box and IE locks up. I think I generally
have to use Task Manager to shut IE down, or it shuts down on its own.

But the description Sherrids gave is pretty clearly of the dark gray.

-- Jeff, in Minneapolis


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#13
October 6, 2014 at 12:35:50
Yep, both of those are well known but I'm still not sure which (if either) Sherrids means - maybe we'll get a further input sometime.

EDIT:
Oh yeah - just seen the new post. Confusing when there are dual posts but I suppose we need to move there now.

Always pop back and let us know the outcome - thanks

message edited by Derek


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