Solved why can't i delete all of google chrome

January 22, 2017 at 15:26:50
Specs: Windows 7
I have windows 7 professional on my pc and my internet is through TWC & I use their email. 1.) At some point, could not do updates on some programs 2.) Tried to delete google chrome but there is still stuff in hard drive: program 6e9le.msi. Found a file on hard drive (update 65.130.49218. 3.) Now I get windows application error #0xe00000a5. 4.) Get another message, "the default mail client is not properly installed." 5.) This all started when Microsoft security essentials would not shut off and sometimes would not update. Clicked on "help" and it said this program has an incompatible application. 6.)Adobe acrobat reader message, "incomplete application." Am a Sr. citizen and it is hard for me to understand what is going on. Please advise. Your time and effort is well appreciated...Help...

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✔ Best Answer
January 22, 2017 at 19:51:11
I see a few options you have left. Download and reinstall Chrome and/or if you have moved (and can access) your files, pics, vids, music, etc. to an external storage (back up) then go here and download Windows 7 installation media onto another USB flash drive or DVD. Reinstall Win 7 then update through Windows Update. This would essentially be a clean install of Windows.

https://www.microsoft.com/en-us/sof...

You will need to go to your manufacturers website and download the manufacturers driver and programs that came with your PC by looking up your computer's model #, and install all your (purchased) programs again yourself. Not to out of reach for a Sr. citizen or for even an Old Fart -> (Derek :p)

I don't need to be right, but I am never wrong.



#1
January 22, 2017 at 15:55:04
Deleting and uninstalling are two separate things. To uninstall you need to be in control panel. To delete you right click the mouse. Deleting unknown files or programs will cause your PC to act abnormal. Do you have access to the internet with the PC in question, ie Explorer 11, Firefox, Opera, etc.?

I don't need to be right, but I am never wrong.


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#2
January 22, 2017 at 16:55:42
Yeah, you normally uninstall it through 'add or remove programs' from control panel. In addition you may want to run this to remove any leftovers:

https://www.google.com/chrome/clean...

There may be other problems. It'd be a good idea to run some malware scans with something like malwarebytes. And you may end up having to do a system restore from a date before the problems started.


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#3
January 22, 2017 at 17:23:40
First, this is my home computer and I am the only one who uses it. I have Internet Explorer but do not know what number it is. Where do I find that info? I so understand about deleting a file through the control panel and doing a search for the same. Now, about that uninstalling a program...did not know the difference. Don't laugh! The very first error message I received was USB device not recognized and it continued to pop up. Each time it would freeze my computer. Had to manually turn it off. Was not using a USB device. The second problem was Microsoft Security Essentials. It would not turn off after updating. Used the mouse to capture the open file on my desktop and it would go away. Sometimes it would not update and then other times it would search forever. I received messages that it is not compatible and/or incompatible application. Okay, so here comes Adobe Acrobat Reader giving me a message, incomplete application. So, I decided to delete Google Chrome. BIG MISTAKE! After that, my email on TWC was so screwed up. Now it tells me the default mail client is not properly installed. I can use my email from TWC but not on other websites. Did research. Tried to fix "thingys" myself. Another mistake. Tried to restore several times to correct what I did. Now I am having these long running scripting messages on certain websites. I always update my programs, delete cookies, disk cleanup once a week and defrag once a month. Do not open email I do not recognize. Also have downloaded the free malwarebytes program and sometimes run TrendMicro's free virus protection. Last, I have fallen down the rabbit hole and can't get out. I so want to thank you for your time and effort as I so appreciate it. Look forward to your reply.

message edited by carolinagirl5132


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#4
January 22, 2017 at 17:32:01
Thank you so much for the info. I understand about the control panel but not the "leftovers" other than to search and delete. I do update and run scans all the time, sometimes several times a day depending on how long I am online. Have done many "restores" too. Will try the google chrome cleanup later tonight. And again, have messed around with this computer so much that I have fallen down the rabbit hole and it is my fault.

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#5
January 22, 2017 at 18:15:59
Can I sum up? When you install a program it goes through a process that links it with other programs, creates registry entries and so forth. It should be Uninstalled via "Control Panel > Programs and Features" (or a provided uninstall, if any). Never delete files or folders that belong to programs - to do so screws up everything.

It's fine to delete your own Documents, Pictures, Music and Videos because they are just files that don't affect the running of the computer.

Don't worry about being a Sr. Citizen either, many of the helpers on here are too, including me - just had my 80th.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
January 22, 2017 at 19:26:40
Thanks so much for the reply! I so understand about uninstalling through the control panel but there are still programs in the computer. If you type in the same program, "it" will come up and then I delete it. Do not know about a provided uninstall...hmmmm.

I have read there are bits and pieces left over after uninstalling programs you have downloaded yourself and assumed the defrag would take care of that trash. An example is the free Malewarebytes which I have done several times.

My gut feelings told me to have a professional wipe out the computer and start over and/or do some type of maintenance. Did I listen? LOL!

So, my question to you guys is what should I do. Reinstall Google Chrome or just give it up and have the tech fix the computer?


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#7
January 22, 2017 at 19:51:11
✔ Best Answer
I see a few options you have left. Download and reinstall Chrome and/or if you have moved (and can access) your files, pics, vids, music, etc. to an external storage (back up) then go here and download Windows 7 installation media onto another USB flash drive or DVD. Reinstall Win 7 then update through Windows Update. This would essentially be a clean install of Windows.

https://www.microsoft.com/en-us/sof...

You will need to go to your manufacturers website and download the manufacturers driver and programs that came with your PC by looking up your computer's model #, and install all your (purchased) programs again yourself. Not to out of reach for a Sr. citizen or for even an Old Fart -> (Derek :p)

I don't need to be right, but I am never wrong.


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#8
January 22, 2017 at 20:39:59
Thank you for all the great suggestions! Think I will allow a professional to clean out my computer and install windows again. Snort....


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#9
January 23, 2017 at 00:18:33
Ensure anyone who comes to help first safeguards "all" your personal files - before they make any changes to your computer (including re-installing windows).

Sadly many don't do this. You may need to acquire an external hard drive (connects via usb) on which to copy and thus safeguard your files. There are many about and they aren't that expensive. Depending where you are located... have a look on Amazon, Egghead to name but two sources.

The helpers you call in/go to would know (or should/ought to)how to do the copying if you don't.

Again ensure your personals are safe off the computer first.p, be fore re-installing etc.


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#10
January 23, 2017 at 01:12:31
Like DAVEINCAPS said, a system restore should hopefully fix everything.

And like trvlr said: If you where to do so, make sure to make a backup of your recently changed or made files and safe them on a usb-drive/external hard drive.

Best of luck :)


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#11
January 23, 2017 at 06:11:42
stiefler182

Re #7. I guess I asked for that LOL.

Always pop back and let us know the outcome - thanks


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#12
January 23, 2017 at 12:19:18
There are a long list of things that together could set things to right but it would take more effort, time, and experience than backing up your important files and reinstalling. In this case, it might be the better answer (though not always and foe everyone). Hope everything works out OK and don't let someone talk you into changing to Windows 10 on your older hardware, that can wait until you are up for a new system sometime in the future.

You have to be a little bit crazy to keep you from going insane.


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#13
January 23, 2017 at 12:55:25
Derek,

I wouldn't call Old Farts disadvantaged per say, I refer them as handicap-able. Just like Mexi-can's aren't called Mexi-cant's, :) etc. As I recall you never really did answer my question about robot aliens with hovering feet?

LOL

I don't need to be right, but I am never wrong.

message edited by stiefler182


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#14
January 23, 2017 at 16:23:05
Sorry stiefler182, I've never heard the robots - I only hear their voices.

Always pop back and let us know the outcome - thanks


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#15
January 23, 2017 at 16:27:16
How could you hear their voices if you never heard the robots...

What is the sound of one hand clapping; why is a mouse when it sneezes?


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#16
January 23, 2017 at 16:48:42
I hear voices too......I only know the names of 5 of them only because thats what they told me in my head. :-p

One handed clap - slap
Sneezing mouse - click or its a virus

I don't need to be right, but I am never wrong.


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#17
January 24, 2017 at 16:27:01
So appreciate the info! I deal with a small, family owned company and I trust them completely.

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#18
January 24, 2017 at 16:28:13
Thanks, but tried system restore many times

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#19
January 24, 2017 at 16:46:26
Derek & Stiefler,

I suspect you guys have been on this website for awhile and are friends. I gotta thank you both for assisting me in my pain-in-the-ass problem.

Don't you think that Windows should have, "Windows 7 for Dummies?" LOL! Really!


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#20
January 24, 2017 at 16:49:53
LOL! You hear voices? Well, me too (mine) all over the house talking to that computer. Think I have upset the cat and probably the neighbors.

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#21
January 24, 2017 at 17:23:00
Thank you for tolerating our chit chat.

There is a book called "Windows 7 for Dummies". No idea how good or bad it is.

Always pop back and let us know the outcome - thanks


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#22
January 24, 2017 at 19:10:53
Derek,

Those dummies books are not worth buying, Spent an afternoon in Barnes & Noble reading over several, however, I could spend an afternoon anytime at this store.


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#23
January 25, 2017 at 15:21:42
I just hear an annoying high pitched whining noise. Kinda like this: Stinkfist. There is no silence. Thankfully the music drowns it out.

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