Solved why are myemails sitting in outbox, I am unable to send.

May 31, 2016 at 09:01:25
Specs: Windows 7
server error: 550
server response: 550.5.2.0 0ijb1t00B1LmyfU01ijbPc Message identified as SPAM

This is a friend's computer and I am trying to find out why her emails are not sending. It is an older computer.


See More: why are myemails sitting in outbox, I am unable to send.

Report •

#1
May 31, 2016 at 10:58:52
You would need to let us know what email program or service she is using. There are stacks and they are all different.

The error message implies that your server believes you are sending junk email. It might be worth contacting the server as this is an area they are usually good at.

Doe this happen with all emails? If so it would be worth running these quick free malware checks in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


Report •

#2
May 31, 2016 at 11:03:36
She is using Windows Live Mail

Report •

#3
May 31, 2016 at 13:23:45
✔ Best Answer
Check that the date on the computer is current... If it's wrong (set in the future) then it can't send emails (from the future).

Report •

Related Solutions

#4
May 31, 2016 at 13:33:28
Re #2
Thanks. Please see the rest of #1 if the date is correct.

Always pop back and let us know the outcome - thanks


Report •

#5
June 7, 2016 at 09:19:38
Just checking. Can we take it that the date was the issue here?

Always pop back and let us know the outcome - thanks


Report •

Ask Question