White shell appears on desktop. Windows 7 Pro

May 23, 2011 at 18:52:29
Specs: Windows 7
I have a laptop Dell Latitude E5400. I have installed almost every Windows 7 disk available for this computer. Each time I install - update - install drivers or just use it for a while. A white screen, that appears to be a shell of some kind appears, complete with a slider track on the right side (without a slider). I can't shrink it or move it, "alt + ctrl + del" does not function. The only option is to force shut-down with the switch or unplug it and remove the battery. I have flashed the BIOS. O.K. there's that. Also I can start it in safe mode sometimes without the shell and at other times it has the shell in safe mode (at which time safe mode is useless). The last install was with Dell Windows 7 Professional 32-bit (which is the only version that has driver availability and support on dell web site). I installed the first two or three automatic updates - no problem. I installed various drivers - no problem. I installed the touch-pad driver - BIG problem (the white enemy screen appears). After an entire week, on and off, hours at a time, I have reached my rope's end. I don't have a clue where to turn from here. If anyone out there has a clue I would appreciate some help. Thanks

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#1
May 23, 2011 at 22:19:47
have you done a complete format of the harddrive?
try sophos root kit, just a thought.
or dont do the install for the touch pad driver...check on the dell site for vita touch pad drivers try those..
also create a new account, see if it has the same issues.


i hate computers!
but cant help myself....


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