Solved White box with blue curved arrow on desktop shortcut icons

May 24, 2015 at 12:11:33
Specs: Windows 7
White box with blue curved arrow on picture folders. Now pictures wont open. I dont have Norton. Anyone got a fix

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#1
May 24, 2015 at 12:24:14
✔ Best Answer
First option - System Restore Points - any set prior to the problem?

Second option - run a few pest removers...

Download and burn to a DVD an ISO for Kaspersky Rescue Disk; boot with that DVD. It will load a Linux variant into RAM only. Then it will go online to update itself, after-which it will scan the hard drive fully. It will deal with anything "nasty" it finds...

http://support.kaspersky.com/viruse...

http://support.kaspersky.co.uk/4162

http://support.kaspersky.co.uk/8092

http://tinyurl.com/373ojxb

Then download and run (these freebies, safe to use) in this order:

malwarebytes (ensure you get the free version for obvious reasons):

http://filehippo.com/download_malwa...

adwcleaner

http://www.bleepingcomputer.com/dow...

Junkware Removal Tool (JRT)

http://www.bleepingcomputer.com/dow...

JRT will install to the desktop from where you run it; and it will open into a dos style window - follow the instructions therein. It will reboot the system as part of the process.

Retain any logs generated for further possible examination...

message edited by trvlr


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