when will i hear from the workshop 2 weeks almost up?

March 12, 2014 at 01:54:01
Specs: Windows 7
when am I likely to hear from the workshop I don't have the details they are on the machine which I brought from JB Hifi approx. 3 years ago

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#1
March 12, 2014 at 03:02:33
You have posted on US based help forum, that gives help to people around the world with specific computer problems. However knowing what workshop you have left your computer with, and when they possibly will contact you lies beyond the scope of our capabilities.
Hopefully you got a receipt with the company name, address and phone number, that you can use to get in contact with them.

Nigel

Wind slow


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#2
March 12, 2014 at 03:22:23
Mmm... Slightly konphused...

What/where is the workshop to which you refer?

What is the machine to which you refer - make and model?

Why is it in "the workshop"?


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#3
March 12, 2014 at 03:39:55
trvlr,

From a previous posing the OP made, the workshop is in Brisbane, Australia.

So there is nothing anyone outside Australia can do about it.

Stuart


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#4
March 12, 2014 at 03:45:15
The workshop you refer to is Brisbane (Aus) based. As has been mentioned in #1 we have no control over your type of problem. The best advice I can give you is to lift your phone, ring them and tell them to get their finger out. I'm South of the Border (Mexican) and if I knew who the company was I'd give you their number.

(To all the other readers excuse the Aussie references but the OP will know what I'm on at)


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#5
March 12, 2014 at 04:13:06
Rosemary. You appear to have had two posts here referring tothe same issue. In this one you mention the equipment is an Asus eepad - but didn't include that info in your second post.

Having two posts running at the same time related to the same issue creates konphusions to say the least, and isn't encouraged. Looks like the first one has been deleted - although as it had the details of your item init - Asus eepad- it might have been better to have retained that one and deleted this one?

Posts can be edited by the person who posted that message/response - there is an edit indicator at bottom left of each post/message. Moderators can edit (as deemed appropriate) a post (remove active email addresses andother personal contact info typically) and also delete duplicate posts...

Presumably when you sent your Asus off to Brisbane, either you have a receipt of postage/shipping or some other document/note saying where it's gone? Failing which possibly a call to Asus direct (there will be a phone number somewhere in Australia for Asus - presumably) may help locate your eepad and stimulate some useful response?

Two weeks is a typical stated turn around time for many outfits. Some may say even longer, and occasionally some will suggest a shorter time.

Be aware that computing.net is a forum (servers are in USA) that has input from the UK - and also that slightly irritating/annoying place off its east coast (aka Brussels and Europe); as well as input from the USA, Canada (land of maple syrup, fresh water, oil, wheat, timber - and occasionally a little snow); and of course from somewhere not too far from the Antarctica (New Zealand & Australia - lands of sunny beaches, surfing, Trolls, Elves, Dwarfs, large jumping mice/marsupials, a rubgy team and a cricket team...); as well as other diverse places around the globe. While we can usually offer help and so on with specific (well sometimes specific) problems re' computers and some other bits of kit... we're not really able to determine just when a given repair outfit/workshop may return whatever - properly repaired and working.

If you have any details as to where your Asus went, suggest you phone them and inquire as to its (your Asus) state of health. Go in (contact them in person or by phone) gently, politely - but "firmly" - and let them know you are awaiting the return of your eepad and need it asap (prefreably "now"). Likewise contact their customer support team and ask them to help; rattle the cage a little as it were but gently so... on your behalf?


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#6
March 12, 2014 at 10:57:25
I don't know why this forum was chosen - we have nothing whatever to do with any workshop or JB Hifi. You need to direct your query to whoever you were dealing with in the first place.

Always pop back and let us know the outcome - thanks


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#7
March 12, 2014 at 13:51:39
I am beginning the suspect that this collection of assorted forums/fora has acquired a reputation for - dare one say - "excellence"... Consequently we get CFH (Calls For Help) from all manner of pholks who are having problems with assorted technical "stuff" and their "support" systems...

At the least we do seem to generally point them (whoever they is and wot-eva the problem be) in a useful direction - even if we can't actually "phyxe" what ails?


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#8
March 13, 2014 at 03:48:50
Derek... how did you know it was JB Hifi?

She hasn't come back so I never bothered to look up the number for her... if she does I will!

message edited by Ewen


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#9
March 13, 2014 at 03:57:12
It was in the now deleted "other" post.

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#10
March 13, 2014 at 06:29:01
Ewen

Err...it says JB Hifi on this post.

Always pop back and let us know the outcome - thanks


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#11
March 13, 2014 at 23:05:10
Sorry to cause any confusion amongst members I am still waiting for Asus Queensland workshop to contact me when I phone I am talking to a person in the Phillipines they have been able to tell me that they are waiting for a small part to do with the battery I was supposed to be contacted with the associated cost etc and still no answer I will go and visit the workshop next week which is an hours drive from where I live

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#12
March 14, 2014 at 01:53:23
Hang in there Rosemary - no doubt it'll work out OK anon.

Keep us posted - often useful know such things for future reference...?


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