When I click on the IE icon the page quickly disappears

March 15, 2015 at 12:26:15
Specs: Windows 7
it swiftly goes to the right of the screen and you can only see the page by hovering the curser over the icon. So we started using mozilla and now the same thing is happening. I ran a full mcafee scan and it showed no issues.
help?

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#1
March 15, 2015 at 12:35:02
Is it only browsers that do this?

Any chance of a screen shot?

This is not the usual symptom of a virus or malware, although it is just possible one has corrupted something. It won't hurt to run these two freebies just to get a quick malware check on it:

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

ADWCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

Please copy / paste the two logs on here (even if the symptoms happen to get fixed).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
March 15, 2015 at 13:32:13
Yes just the browsers. It happens so quickly i cant even get a screen shot. I will try running the two programs you have suggested. I even tried changing the resolution and I'd say it's quite strange. Right now I am able to use the google chrome-not sure how long that will last.

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#3
March 15, 2015 at 15:28:23
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif

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Related Solutions

#4
March 16, 2015 at 08:13:11
"I ran a full mcafee scan and it showed no issues"

Hopefully Johnw will help you fix the problem. Afterwards, I suggest you dump McAfee & replace it with decent anti-virus/anti-malware software.

http://www.pcmag.com/article2/0,281...


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