What is required to connect Windows 7 to Facebook.com?

May 22, 2014 at 04:13:16
Specs: Win 7
When I click any link to facebook.com -- even one as simple
as http://www.facebook.com -- I get the error message:

Internet Explorer cannot display the webpage

I clicked on "More information" and got:

Windows Network Diagnostics

Issues found

The remote device or resource won't accept the connection

The device or resource (www.facebook.com) is not set up to
accept connections on port "https".


I don't recall whether I've ever gone to or tried to go to a
Facebook page before.

-- Jeff, in Minneapolis

message edited by Jeff Root


See More: What is required to connect Windows 7 to Facebook.com?

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#1
May 22, 2014 at 06:03:39
Are you ensuring that when you type in the url you don't include the "s" part of https; by that I mean you simply type in http://www. etc... and do not include the "s" ?

Also what version of IE are you using?

Which having said... (I'm on a Mac using either Safar or Iron browsers) when I click on your posted facebook link above it goes to an https etc. address for facebook...


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#2
May 22, 2014 at 06:38:46
A good thing to try is to run these 2 cleaners and clean all they find
malwarebytes
http://filehippo.com/download_malwa...
adwcleaner
http://www.bleepingcomputer.com/dow...
Malware causes many problems like that....those 2 should clean that up for you

HELP in posting on Computing.net plus free progs and instructions


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#3
May 22, 2014 at 10:25:42
You didn't close port 80 did you? Or do a redirection of port 443? This relates to your other post on ports.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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Related Solutions

#4
May 22, 2014 at 11:54:31
Hi Wanderer:

Can you (please) elaborate on the port 80 and the redirect 443 items you mention. Useful to understand this more fully...

Tak - trvlr


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#5
May 22, 2014 at 13:36:44
I tried the simple address I showed above, plus clicking on links
to Facebook on two websites I trust, plus links in two e-mails from
people I trust, all with the same result.

I'm using IE version 8, which came with Windows 7.

In Windows firewall Advanced settings, Inbound rules, I disabled
all but 9 of the rules. Those 9 are set to allow. The default is to
block. In outbound rules, I enabled all rules, with 3 of them set to
allow, all the others set to block. Somehow this combination of
settings lets me access the Internet yet still show up on the Gibson
Research Shields UP! test as having the first 1056 ports completely
stealthed.

I won't be surprised if the problem is that I blocked a port Facebook
needs, but in that case I have to ask: Why does Facebook need a
port that no other website needs? I have been able to make secure
purchases from places like Newegg, Best Buy, and Target, watch
YouTube videos, post here, and use e-mail for a couple of years
now with those firewall settings.

I do not know what I'm doing with the firewall. Many of the "rules" in
the Windows Firewall with Advanced Security do not say what the
port number is. A few show multiple port numbers, and many of them
say "Any". I don't get how that works.

However, the two ports you asked about are shown.

Port 443 is listed under the inbound rule for Secure Socket Tunneling
Protocol (SSTP-in), and port 80 is listed under the inbound rule for
Windows Remote Management - Compatibility Mode (HTTP-in).
Both rules are disabled, so by default those port should be blocked.

Which really puzzles me since I thought port 80 was required for all
web access.

I do not have any ports "redirected". Port forwarding is something
I have asked about doing on my new 4G wireless modem / router,
but the Facebook access problem shows up with both the new
4G wireless Internet connection and my decades-old dial-up
connection, so I'm trying to simplify this inquiry by leaving the new
modem out of the picture. It isn't directly involved.

-- Jeff, in Minneapolis


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#6
May 22, 2014 at 13:53:35
80 =http
443 = https

http://en.wikipedia.org/wiki/List_o...

You might want to restore your firewall settings to default and see if you get your access back.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#7
May 22, 2014 at 13:59:25
Thank you Wanderer for that explanation; one learn sumat gnu every day (hopefully)... trvlr

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#8
May 22, 2014 at 15:25:06
To check if it's your firewall or AV just temporarily disable them and then try to connect.

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#9
May 22, 2014 at 18:11:18
It isn't the firewall.

I cleared cookies and Temporary Internet Files with CCleaner,
Turned off ALL Windows Firewall functions, disconnected the
new wireless modem, and rebooted the computer. When I try
to go to facebook.com I still get exactly the same error.

Some other thing I disabled. What does Facebook require?

-- Jeff, in Minneapolis


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#10
May 22, 2014 at 18:40:05
I can get on it with IE8 and windows XP so the problem is not with your OS or browser version. Have you tried lowering your browser's security setting?

Might be the hosts file. Here's some info on that:

http://www.tomshardware.com/faq/id-...


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#11
May 22, 2014 at 19:53:10
I forgot about the hosts file. But I put it together myself,
and Facebook isn't in it.

I looked at the Security tab in Internet Tools...

"Restricted Sites"! I forgot about that, too. And...
I had put facebook in as a restricted site! But...
Removing it from the list of restricted sites, clearing
Temporary Internet Files and cookies again, and restarting
again didn't change anything. Still get the same error.

Note that the error message says that the remote device
or resource won't accept the connection. They are rejecting
my attempt to connect.

I've found that some links I tried were HTTP and some were
HTTPS. I think the error message reflects that.

Also, in my first post I incorrectly said what I clicked on to
get the error message. It is the diagnose button.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#12
May 22, 2014 at 20:55:53
Recheck and see if facebook has reappeared as restricted. It would be a heluva coincidence if it was on that list--which it was--and that wasn't the reason.

I think you've checked most of these but you might have a look:

http://yourbusiness.azcentral.com/f...

There's some links for malware fixes there. Ignore them and go with the ones linked to in the # 2 posting above.

Apparently facebook can block people for various things although I think they send you an email informing you of the reasons.

message edited by DAVEINCAPS


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#13
May 23, 2014 at 02:39:25
I rechecked the Restricted list after I rebooted and before
going online, and again just now. Not there. I only have
57 sites on the list so I know I didn't miss it.

I just connected to facebook from this same computer using
really old versions of Ubuntu (Karmic Koala) and Firefox,
which I haven't used much in the last year or two. Or three.

I expect that the problem is something Facebook requires me
to have turned on that I've turned off, either in Internet Options
Advanced or in Windows services. I can't guess what it is.

-- Jeff, in Minneapolis


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#14
May 23, 2014 at 02:55:06
Was it *really* necessary or helpful to add "Windows 7" to
the title of this thread? This *is* the Windows 7 discussion
forum, after all. *Every* question can be assumed to relate
to Windows 7 in some way. You are probably the same
moderator who has added to my thread titles in the past,
and while most of the additions were just pointless, a couple
of times they actually made the title incorrect.

You're probably also the same moderator who has marked
several of my threads as "Solved" when I didn't mark them.
That was because they weren't solved. One of the most
recent, a couple of months ago, provided some interesting
but conflicting recommendations in links. You marked the
post with those links as the Best Answer after I commented
that the info in those links was interesting. It was interesting,
but there were about as many different opinions expressed
in it as there were posters. It didn't help me.

I don't know what your motivation is for adding to titles and
marking threads as Solved, but I think you should try to
control it a bit better. If it's OCD, I'll allow you some slack.
I can understand that...

-- Jeff, in Minneapolis

message edited by Jeff Root


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#15
May 23, 2014 at 13:58:07
If it is a problem with IE you might consider upgrading to a newer version. The version can't be the problem because as I mentioned above, I have no problems using IE 8 on XP. I even got on with IE 6 on 98 using a dial up modem. Boy, did that take forever! But IE 8 is kinda old when running on windows 7 and maybe an upgrade will refresh any settings that might be causing the problem.

I too find the moderator editng sometimes annoying. Occasionally I'll come across an unintentionally (or intentionally) humorous title and make a comment on it only to find the next day it's been edited thus leaving people wondering what I was talking about. I assume it's done to enhance the likelihood that it ends up in google search results.

The 'best answer' thing might not be the moderator. After a few days or a week from the initial posting, choosing the 'best answer' opens up to anyone with at least 200 or 300 points. So it could have been just about anyone who did that on your previous threads.


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#16
May 23, 2014 at 15:08:03
DAVE,

I've made enough changes to the default settings that I can
be pretty sure the problem is something I did. But what??
I would think that Facebook has put out a list of requirements
for accessing its pages if they differ at all from the usual
requirements, even if they are still a "normal" configuration
for most users.

Google search results... Huh. That makes sense.

I didn't realize that about anyone being able to choose a
best answer. It complicates things in about the same way my
making so many changes to Windows complicates things!

-- Jeff, in Minneapolis


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#17
May 23, 2014 at 15:19:48
I can't think of any specific setting that should prevent you from getting to facebook. If you go to TOOLS--INTERNET OPTIONS--ADVANCED there is an option to 'reset internet explorer settings'. You might see if that helps.

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