What can I do, my art web site is coming up black on my PC?

May 28, 2016 at 09:52:12
Specs: Windows 7, 2600 RAM
My website www.katherinetreffinger.com is coming up black on my P.C. The background is normally black but there is a menu and a slide show that comes up normally. The site is fine on my laptop. I have run Malwarebytes, JRT and adw cleaner. This is a Dell. I use Firefox. As I remember I found another site that did this but can't remember what it was. I had a problem with it once before only at that time sites were coming up white.

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#1
May 28, 2016 at 10:05:58
Download & install CCleaner-Slim. Run the cleaner & remove everything it finds, then try your page again.

https://www.piriform.com/ccleaner/b...


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#2
June 1, 2016 at 07:33:14
I downloaded CCleaner Slim and ran it and restarted the computer. The website is still black.

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#3
June 1, 2016 at 10:42:23
Your site may be using Adobe Flash and the version on your computer might be outdated.

Go to Adobe's website and get the latest version of Adobe Flash.

https://get.adobe.com/flashplayer/?...


message edited by THX 1138


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Related Solutions

#4
June 1, 2016 at 12:05:38
Installing Adobe Flash didn't do it.

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#5
June 1, 2016 at 18:10:37
What browser are you using and what version is it?

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#6
June 1, 2016 at 18:23:44
My browser is Firefox 46.0.1

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#7
June 1, 2016 at 19:17:23
Just for testing purposes, use Internet Explorer and see if it works.

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#8
June 1, 2016 at 19:33:53
Thank you! Now I don't know why I didn't think of that. I opened it in Chrome and it worked. Is there anything that I can do to get it working on Firefox?

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#9
June 1, 2016 at 20:58:54
I don't use Firefox so I'm not well versed in it but there are many other techs on here who do so hopefully they can give you a correct answer.

CCleaner was suggested but I don't know if that cleans up Firefox's data. You can try to clean it up manually by going into Firefox's settings and deleting the cache and cookies.

If that doesn't work, you could try to uninstall and re-install Firefox and see if that works. If you do try this, make sure you backup your favorites either locally or online first. If during the uninstall it asks if you want to keep the data, select no.

message edited by THX 1138


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#10
June 1, 2016 at 21:53:11
Thank you so much for your help.

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#11
June 2, 2016 at 08:00:59
You're welcome, post back and let us know if you get it fixed.

message edited by THX 1138


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