Solved Web browser Opera 29 don't uninstall in Windows 7

August 4, 2015 at 09:07:34
Specs: win 7, AMD/4GB
i cant uninstall opera stable 29.0.1795.47 from my windows 7, pc running slow, pop up ads... help please!

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#1
August 4, 2015 at 10:46:27
✔ Best Answer
Run these three freebies in the order given then try uninstalling Opera again:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find something please copy/paste their logs on here.

Always pop back and let us know the outcome - thanks


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#2
August 4, 2015 at 11:00:37
Thank you Derek, I'll try and let u know.
Elie

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#3
August 8, 2015 at 14:48:03
Hello Derek, I did everything as you suggested me, so the PC is working better but the Opera Stable continues in the list of programs. I assume that this PC is very infected. Thanks for all your help.

Elie


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#4
August 8, 2015 at 15:00:22
I will alert another helper "Johnw" who will take you through the process for cleaning your computer, if you wish. In the meantime please provide the logs for the three programs you ran.

Always pop back and let us know the outcome - thanks


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#5
August 8, 2015 at 15:38:49
Thanks Derek.

" In the meantime please provide the logs for the three programs you ran"
Yes please Elie777, Copy & Paste the contents of the logs, in your reply.

You can find the AdwCleaner logfile at C:\AdwCleaner[S1].txt

Junkware Removal Tool (JRT) will be on the Desktop.

Malwarebytes Log locations
http://i.imgur.com/s05hsP9.gif
http://i.imgur.com/qZ5dybV.gif
http://i.imgur.com/wOHlluy.gif
http://i.imgur.com/pYQQLah.gif

message edited by Johnw


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