W7 WMP12 Will not play .mp4 says low memory

August 17, 2015 at 04:09:14
Specs: windows 7, 4gb
Sony Vaio vpcel22fx

I cant solve this so far. Fully updated fresh install of Windows 7. Windows Media player will play .wmv and audio but it will not play .mp4, .mpg and so on. It tells me error can not play file for .mpg and says low memory when I try to play .mp4.

VLC plays everything with no issue.

Installed K-Lite codec pack and no change with WMP. Rebuilt the WMP library and no change.

Please help

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August 17, 2015 at 13:09:13
You have VLC Player so why bother?

Did you reboot after the K-Lite installation? Maybe you should try a different codec pack (uninstall K-Lite 1st):


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August 17, 2015 at 18:11:30
"You have VLC Player so why bother?"

-This is not my PC and the user is very basic. VLC is a little intimidating for some basic users. I installed VLC to make sure it was WMP that was the issue.

"Did you reboot after the K-Lite installation?"

-Yes I did reboot

"Maybe you should try a different codec pack"

-I have used K-Lite for years and so this is puzzling. I have a laptop that has inferior hardware to this laptop and I did not experience this issue so I assume something is going wrong with WMP. I will try this other codec pack though and see what happens.

I cant even run the Windows Experience tool because it fails at the Playback test. This is where I first ran into the problem. I went into the Windows/Performance folder and tried playing the videos. This is where I experienced what I mentioned in my first post.

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August 17, 2015 at 19:59:09
"Fully updated fresh install of Windows 7"
Did you install all drivers?
Have you run all Windows Updates and accepted all security and recommended updates?
Do you actually have enough RAM? That should be 3-4GB for 32bit and 4GB plus (preferably 8GB plus) for 64bit.

You have to be a little bit crazy to keep you from going insane.

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Related Solutions

August 17, 2015 at 21:09:18
Yes, I fully updated Windows. I ran windows update search until nothing was available. I installed every driver for every hardware device. Since the Laptop has 4GB of RAM I installed Windows 64bit to utilize it all and have future upgradability.

My personal laptop has the same amount of ram, a weaker gpu and cpu and runs Windows 64bit with no WMP issues at all. Very frustrating.

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August 17, 2015 at 21:18:09
I found WMP far more intimidating than VLC.
Uninstalled WMP (at least the user interface)
As for music player I use "MusicBee".

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August 17, 2015 at 21:26:23
@ Riider:

I tried out that other codec pack by shark007 and there was no change.

@ Sluc:

I personally run VLC for everything Video and use WMP for audio.

These people though have never used anything other than WMP so I suppose if I don't get it figured out I will just have to explain it all to them and wait for lots of phone calls. Thanks for the help thus far and if you have anymore ideas let me know.

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August 17, 2015 at 22:03:35
Perhaps some help here:

Or this codec pack: (don't know how safe this is)

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