W7 Toshiba laptop stopped accessing internet

September 8, 2010 at 12:40:19
Specs: Windows 7
I have a Toshiba laptop with Windows 7 operating system. Recently while at a website it looks like a virus/spyware got into my system and it wanted me to scan my system for viruses and although I tried not to accept it, the program started scanning for viruses and bugs and it found a lot, that my AVG antivirus did not register. By the way, before this everything was working fine with internet explorer. Finally my AVG virus was able to send the virus to the vault but warned me that it could affect or unstabilize something in the system. Needless to say now everything works locally with the computer but I no longer can access the internet. Upon diagnose of the system it tells me the connection is there, but the remote device or resource won't accept the connection. Can someone tell me what file or drive this virus damage and what I can do to solve this issue? Thanks for your help.

Pr_arcangel


See More: W7 Toshiba laptop stopped accessing internet

Report •

#1
September 8, 2010 at 14:04:42
You NEVER want to click on any type of virus on a desktop, usually just clicking it off at the taskbar will work. Now that you clicked on it, your registry is infected.
You can try malwarebytes to see if it will remove the problem.

For your internet, open IE, click on tools/internet options/connections/Lan settings and uncheck use proxy server.

Let me know if you get back online with it.
Thanks

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#2
September 9, 2010 at 09:33:11
You are good my friend! Unchecking the proxy server window worked, now I have access to the interenet with IE and with Opera. Thank you sooo much!!! Do I still have to run a malware program in the computer? May I ask how does unchecking the proxy server connections affect the overall function of other programs or how it affects the rest of the system? Thank you once again.

Pr_arcangel


Report •

#3
September 9, 2010 at 20:41:57
viruses will cause the proxy problem. I would still suggest you do more thorough scans with malwarebytes, trojan remover and hitman pro just to be on the safe side.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

Related Solutions

#4
September 9, 2010 at 21:32:07
I will do that. Thanks once again for your kind help.

Pr_arcangel


Report •

#5
November 1, 2010 at 21:06:59
I had this same problem with my Toshiba Windows 7 Laptop.

Thanks to High Tech Hero "XpUser4Real" for sharing your expertise.


Report •

#6
November 1, 2010 at 22:46:41

pr_arcangel_2000, you are welcome!

Mrs. Rudy, thanks a million for the great compliment! I sure appreciate it!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

#7
February 8, 2011 at 07:47:04
its not a virus, you have to do a system recovery

Report •

#8
February 8, 2011 at 07:52:54

khafre said its not a virus, you have to do a system recovery


Obviously you don't understand viruses and spyware...a system restore will NOT remove those problems once they are in your registry.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


Report •

Ask Question