W7 PC hangs up often, wont shut down properly

March 18, 2011 at 15:58:57
Specs: Windows 7
I have had my computer for not even a year now and it has several problems. It constantly hangs up and stops responding, in most cases when I am on the net but not all the time. Most of the time when this happens the only thing I can do is to manually shut the machine off via the power button; ctrl alt del doesn't work. Also often it hangs at shut down and again I have to shut it off manually with the power button. After I a while of doing this though, the machine won't connect to the internet and the only way I've been able to fix it is by doing system restore. This only fixes the internet issue though and I'd rather not have to do a system restore every week. Can anyone help put? I've run all kinds of virus, malware, and registry scans, and done kind of troubleshooting possible but everything indicates my computer's health is fine.

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#1
March 18, 2011 at 17:12:47
If it worked OK new then it might be possible to fix. If it never worked then see if it is still under warranty and return for repair.

Hard locks tend to be massive failure of software or hardware and not a virus.

Event logs are now almost too complex in W7 to be of any use but look at them. Then see if you are creating dump logs if possible and view them.

Next boot to bios and watch health settings for temps and volts. It may show odd numbers.

Get the W7 DVD and boot to it. Press the space bar when you see it loading and it should allow a menu to run memory diagnostics. That or memtest would be used to burn in a test for memory. Memtest may allow a longer run.

In the final part, it may be that the system board is bad and needs to be replaced.

I guess if you had an extra known good power supply you could try that.

"The era of big government is over," said Clinton 1996


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#2
March 18, 2011 at 19:59:35
Thank you for the reply!

I checked the event logs and there was nothing on dump files. I did notice however that most of the system errors were either services stopping or not starting, or one that came up quite frequently was event ID 3, kernel-event tracing "Session "ReadyBoot" stopped due to the following error: 0xC0000188" I don't know if that's anything significant but couldn't hurt to mention it I suppose.

I'm going to run it in BIOS next but I really have no idea what kind of numbers would be odd for volts, I think it's probably different for different machines but is there a general range it should fall into?

Finally, I ran memory diagnostics not long ago without booting it to the W7 DVD and it turned up fine. Is there a difference when running it with the W7 DVD boot?
Once again thank you for your help.


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#3
March 19, 2011 at 00:32:00
i suggest saving all your files, and then running a full factory restore, this will wipe your C: drive and reinstall your system to the day you bought it, most computers have this hidden partition restore system, and its usually instigated by tapping a F key at boot, you can check your models factory restore process either in the manual or on the website, this is ver fast and will save you many hours of frustration trying to find the issue, if it does not work you can then demand a repair from the manufacturer.

i hate computers!
but cant help myself....


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Related Solutions

#4
March 19, 2011 at 09:28:41
just wondering why there was no mention of the brand and model number of the laptop/pc in question.

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#5
March 19, 2011 at 14:32:08
Dump logs and event logs are two different things.

You look in event logs at the time of the crash to try to get an idea.

If the computer can't create an event log it may have time to make a dump log. Different place different deal than event logs.

Running only on bios may help tell temperatures and settings. Don't change them but let it run in bios for a few hours. It may crash then we can be sure it is hardware.

No difference between dvd and hard drive memory tests. Memtest can be run from a cd and can let it test for a few days. Might be needed. Get ultimate boot cd and test.


If the system did work correctly when new then tell us.

"The era of big government is over," said Clinton 1996


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#6
March 21, 2011 at 14:52:10
Sorry. It was late, I was tired, frustrated and I wanted a solution to my problem.
Manufacturer: HP
Model: Presario CQ62 Notebook PC
Processor: Intel Celeron CPU 900 @ 2.20 GHz 2.19 GHz
64-bit OS
2.00 GB Ram.
@ princecorum Unfortunately, I did a factory reset a probably back in November and the computer was working fairly well until about a month ago. Thanks for the suggestion though.
@Jefro Well, in that case there are no dump logs unless I'm missing something. And it's hard to tell if it was working when new. I think the first few months I owned the computer it was working fine. I'm not sure exactly when it started acting up, just that at first it just started hanging at shutdown, which granted, is annoying but I didn't think it was a huge issue since there is a power button. But after shutting it down mannually so many times, my computer stopped connecting to the internet. I've done several system restores since then and one full factory restore. I tried running it in BIOS but apparantly I don't know what I'm doing, how exactly is that done? I pressed f10 at start up and it took me to what I thought was BIOS but I couldn't find any info about temps and volts. Thanks again for your help!

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#7
March 22, 2011 at 03:34:26
there is no rule that you cannot do another factory reset.if it worked before it should again.
if you have done a factory restore and still have the problems then you have a hardware issue, temps, bad memory, hard drive.


click on the C; drive/properties/diskcheck, set it to run at next boot, then reboot from the logoff/shut down button.
it should run a disk check.

buy a can of compressed air and blow out all the vents on the machine, then vacuum all vents, that should clear some dust and cool it down if its heat issues.

open the small cover under the laptop, and remove your memory, blow out the slots, clean the memory connectors and replace 1 stick, try the machine, then remove the 1 stick and try it agian with the 2nd, if it works ok with both stick you have proved your memory is ok. if 1 stick fails you have proved that your memory is the problem, buy a new stick or RMA the damaged stick, most memory has a lifetime gaurantee.

finally open the cover for the hard drive, check that it is correctly connected, sometimes the little plugs can work loose.

if all that fails, call the place you bought it from and ask for a RMA # and send it back,


i hate computers!
but cant help myself....


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