virus stop me from updating microsoft help pl

May 12, 2011 at 20:06:46
Specs: Windows 7
28 trojans found need help removing them how do i update microsoft essentials because i keep getting a window interference.

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#1
May 12, 2011 at 21:53:28
do a system restore, to before the trojan attack, if that fails save your files and do a factory rstore, this will take only 1hour and you know your system will be clean, rather than spend many frustrating hours trying to fight trojans and virus's..

i hate computers!
but cant help myself....


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#2
May 13, 2011 at 06:02:20
If the internal system restore does not work, you can use the one on the system repair disk if you took the time to make one, or I believe you can do it also from the recovery console before you do the factory restore and after you back up your files. It may waste time if it does not work, but it will save you from reinstalling some programs and things if it does work.

If your system restore works (either one), you will need to run Malwarebytes to remove any remaining pieces of the infection and then update your antivirus program and run that too, to make sure you are clean (run both two or more times until you come up clean), or take the above advice and do the factory restore and start over factory clean.

You have to be a little bit crazy to keep you from going insane.


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#3
May 13, 2011 at 06:20:48
Boot into Window Safe Mode with Networking and download Malwarebytes. Run it in safe mode to try cleaning your system.

I am not sure if you can download MS updates while in Safe mode or not.

If all that fails then follow the above advice.


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#4
May 13, 2011 at 22:34:22
once you do have your system backup, and all your proggies installed and updated make a system image and recovery disk from the win7 backup and restore center..this will make your life easier for any future issues..

i hate computers!
but cant help myself....


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