Solved victim of counterfeit software message windows 7

March 6, 2013 at 10:13:56
Specs: Windows 7
I have a Compaq Presario CQ61 I have a popup on startup and every 30 minutes or so thats really annoying and I would like to remove it or fix the issue. The popup says my version of windows may be counterfeit and I may be a victim of counterfeit. I bought my computer at walmart and know its not counterfeit, most likely it is because of a download that I didnt need way back at some point. I dont know how to reverse it. I remember downloading something for 64bit. I dont think I understood what I was downloading but unfortunatly I think it changed something. I cant get windows updates anymore and it keeps telling me im counterfeit and that I need to go to a website and buy windows 7 for 99.00 and the problem will be fixed. I dont understand how my desktop could just disappear and why I have to pay for something I should already have, the computer had it when I bought it. Could someone please tell me what I may need to do or what happened because this issue really has me baffled! Is there a fix to this?

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✔ Best Answer
March 19, 2013 at 12:29:14
Just wanted to give an update to my issues: I restored my computer and my problem still remains but after some more investigating and going to HP forums I have discovered what exactly might be the problem and solution.

When I reboot, on startup I get a message with black background screen saying System Board (00A) Product Information not Valid. Apparently there is missing or invalid information because some time ago I had sent my computer in to HP when it was still under warranty (actually just before warranty ran out) to have the CPU replaced. When they sent it back to me I noticed the problems and seen in a forum that when you have this message accompanied with the windows not genuine messages is because when a HP technician replaced the CPU they failed to put the new product code into the system making it invalid.
Now to me this seems like HP should be stepping up and fixing their screw up however I am not the only one who has had this happen to them and HP refuses to give us a fix.
I seen on a forum someone explaining to do this to fix it:

Re: System Board OOA Product Information Not ValidPost options


‎04-11-2011 11:23 PM

Ok i'm not sure if this is closed yet....but i found it when i was searching for an awnser so i'll post it here....

I fixed MINE!!! all you need is basic DoS Skills and a bootable USB (all found on google) and the DMIFIT tool and HPBQ138.EXE (also google) from there you just have to boot to usb type HPBQ138 and fill in the correct info. Under basic here is a Hint, Remove your Battery and there is your PCID Number :P

Basic Menu

<0> Serial Number = Obviosly your S/N on the back of your laptop

<1> Notebook Model= Mine was Compaq Presario Cq61 NoteBook PC.......Don't think this really matters

<2> Guid Number= This one was a B#$%H i had no clue so RANDOM FTW!!

<3> UUID Number= Select 1 to generate UUID

<4> SKU Number= It's the Product Number on the bottom Mine was WA985UA#ABA

<5> CTO Localization Code = ABA

<6> MAC Address = Agian Random....you can judge or use and get past hitting Enter everytime!

<7> PCID = Ok under the battery cover there is a Sticker....it might also be on the Motherboard.

<8> System Board CT # = i left this blank....it's a sticker on the motherboard if you want to fill it in.<not needed

<A> Advanced Menu

<2> OS SKU = if no windows (0), if it had vista (1), if it had windows 7 (2)

<A> Platform Revision = I put in 110 but it could be different

and then just Esc all the way out until your at C:\ then just CTRL+ALT+DELET and enjoy...hopefully.

You might noticed i didn't enter all the ADVANCED MENU options....if you choose to play in them Go for it at your Own RISK.


I copy and pasted their explaination, it looks a bit complexed, If I decide to go that route it would be last resort and after some more investigating and careful checking as I am not that advanced. to know what soem of those terms are.

I also found that I can go to HP website and order a restore/recovery kit for 12.00 that will be shipped to me it is a set of 3 discs, I am hoping that will replace the missing information fixing all my issues so I can again run normal windows again and get my needed security updates and other updates to make me run smoother and faster.



#1
March 6, 2013 at 10:31:19
What else does the message say?

The legit MS "your computer isn't genuine" messages tell you how to go about making your copy legal either by phone or on the web. In no case would you be required to provide any personal details. Most definitely you would not be asked for money or credit card info. So if you get asked for anything like that, it's not a legit message.

In the past I had my Windows XP tell me it wasn't "genuine" and I had to call a 1-800 number to have it properly registered. All I had to do once I got on the phone with an MS support person was read them a number (they told me where to find it) and they read me back the code I then entered making my copy "genuine"

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
March 6, 2013 at 10:41:42
I can't even do a Windows update, the counterfeit message pops up telling me again that my copy of Windows is not Genuine and that I wont be able to access all the Windows features until I verify my Windows is Genuine. It then give me a link to go fix the problem, but everytime ive gone there it ends up telling me that I will need to purchase a copy of Microsoft windows 7 and install it to fix the issue. It costs 99.00 to purchase it online, if I really need to do that, I think its rediculous because My Windows should certainly be genuine as it came with it when I bought it brand New from Walmart!!

The top of the warning/msg box says Optional update delivery is not working, it pops up when I just tried to do a check for windows updates.


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#3
March 6, 2013 at 10:58:18
I went to that link to fix the validation issue which takes me to the Microsoft website and it tells me this:

Activate Windows.
Windows has not yet been activated with a genuine product key. Not to worry, we can help you with that.


I remember now that I had gone to a download site, and inadvertantly downloaded a file that was supposed to upgrade my version of windows, it was supposed to be a free download, and it really did nothing but mess things up, replacing my version of windows. So my question is how do I go back to my original version of Windows, the one that is valid. When I bought my computer (Walmart) it didnt come with a DVD/CD which seems strange to me because Ive always recieved a boot disk when buying a computer I was told that they dont come with them anymore, so then how do I fix this problem?


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Related Solutions

#4
March 6, 2013 at 10:59:19
Have you already tried running in safe mode with networking? IF not that might be an option. If you are able to bypass it from safe mode try running malwarebytes. post a log if you get a response.

:: mike


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#5
March 6, 2013 at 13:30:41
Everything about this reads as if you are infected (probably one of the things you downloaded). Definitely run MalwareBytes freebie as suggested but I suspect you will eventually need more than that for this one. Get it here:
http://www.filehippo.com/download_m...

I would also run this freebie too because you might well have a few unwanted toolbars:
http://www.softpedia.com/get/Antivi...

Always pop back and let us know the outcome - thanks

It might or might not let you do these things but Safe Mode gives you a better chance.


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#6
March 6, 2013 at 14:09:45
I agree with Derek & mikelinus - your system is infected. The warnings you're seeing are bogus. Run a full virus & malware scan from safe mode. And make sure the internet is disconnected until the infection is removed.

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#7
March 6, 2013 at 20:40:28
If the virus and malware scans do not fix things, you can return the machine back to the same as it was shipped from the factory. Check your manual online or with HP tech support site for the combination of keys at start up to access your recovery console and perform a factory restore. Warning, a factory restore will wipe out the hard drive and return it to the way it was shipped, this means that you first need to save any personal files that are on your machine to an external drive so you will not loose them.

You have to be a little bit crazy to keep you from going insane.


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#8
March 15, 2013 at 00:42:15
I downloaded the malware scanner and ran my bullguard and there really isn't anything showing up as problems. Just cookies needing cleaned and the norm. My computer is really slow and I think im going to have to just restore it but im not so sure that will fix it. Has anyone heard of "activation exploit" ? I went to Microsoft site as the annoying popup box that pops up all the time says to go there to resolve my issue, where it then tells me activation exploit may be one reason why my copy of windows is not genuine. I have to activate my windows, there isn't a proper keycode entered or missing information, I guess it is possible someone hacked me and stole my activation information and it got cleared?? Could that have happen and what would that mean? I have to buy a new keycode in order to activate or will a system restore to factory finally fix this issue??

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#9
March 15, 2013 at 04:05:04
Sounds like you did a in-place upgrade with the any time upgrade. Click on your start button, right click on "computer" What version of windows does it say you have? If it is anything but "Home Premium" You will have to backup your data and do a factory recovery.

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#10
March 17, 2013 at 00:18:11
Actually I think it was the anytime upgrade, if I restore to factory will it be fixed and if I restore I imagine it will ask me to verify my windows product key? My product key is on the bottom of my laptop on a sticker which has faded and worn ....I cant make out all the letters and numbers. My question is so now what do I do? Don't it have a keycode on the system? There is no restore disc which I am used to from XP version. I wont be too happy if I will have to buy a whole new copy when this one is supposed to be built in, kinda seems like a ripoff.

Anyways, I have backed up my computer and am ready to restore to factory settings however I am hesitant because it isn't going to do any good If I go and restore just to find out I need to enter in a keycode as mines too faded to read! Any ideas?

Windows edition:

Windows 7 Home Premium
Service Pack 1

Hewlett-Packard
Presario CQ61 Notebook PC

4.1 Windows experience Index

AMD Sempron M120 2.10 GHz

2.00 GB RAM 1.75 GB useable

64 bit operating system

And What does the service Pack 1 mean?

I am not sure what happened when I downloaded the Update anytime, If I recall, it replaced some files on my computer, removing some of my authentic registry files which make it look like my version of windows is not genuine, asking me to verify it, what a mess and terrible annoyance! Hopefully restoring will fix this I really hoped to avoid spending over a hundred on a new copy which was already built in to my computer when I bought it so I didn't have to go out and buy a copy.

Thanks for everyones time in helping me with my annoying issue,

Regards, Have a wonderful Weekend


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#11
March 17, 2013 at 00:24:02
I will also have to find a good Internet security program, I would like to avoid spending a lot on that as well I have heard there are free ones I can download, what is the best free Internet Security Program to run? Along with the Malwarebytes ? I am really hoping that the restore will also fix my computers optimization...faster

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#12
March 17, 2013 at 04:05:20
If you use the factory recovery it will not ask for a keycode and it will be activated. The system reads the BIOS and verifies that it is the correct machine. So don't worry, just go ahead and restore it. If you tap F8 when the system is booting you can go to the windows repair, and in there you will see the HP recovery. Good luck.

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#13
March 17, 2013 at 04:12:48
Here's a link to AV comparitives for your anti-virus.

http://www.av-comparatives.org/comp...

I like and dislike avira. I very good av, very bad pop up ads. But what do you want for free :)


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#14
March 19, 2013 at 12:29:14
✔ Best Answer
Just wanted to give an update to my issues: I restored my computer and my problem still remains but after some more investigating and going to HP forums I have discovered what exactly might be the problem and solution.

When I reboot, on startup I get a message with black background screen saying System Board (00A) Product Information not Valid. Apparently there is missing or invalid information because some time ago I had sent my computer in to HP when it was still under warranty (actually just before warranty ran out) to have the CPU replaced. When they sent it back to me I noticed the problems and seen in a forum that when you have this message accompanied with the windows not genuine messages is because when a HP technician replaced the CPU they failed to put the new product code into the system making it invalid.
Now to me this seems like HP should be stepping up and fixing their screw up however I am not the only one who has had this happen to them and HP refuses to give us a fix.
I seen on a forum someone explaining to do this to fix it:

Re: System Board OOA Product Information Not ValidPost options


‎04-11-2011 11:23 PM

Ok i'm not sure if this is closed yet....but i found it when i was searching for an awnser so i'll post it here....

I fixed MINE!!! all you need is basic DoS Skills and a bootable USB (all found on google) and the DMIFIT tool and HPBQ138.EXE (also google) from there you just have to boot to usb type HPBQ138 and fill in the correct info. Under basic here is a Hint, Remove your Battery and there is your PCID Number :P

Basic Menu

<0> Serial Number = Obviosly your S/N on the back of your laptop

<1> Notebook Model= Mine was Compaq Presario Cq61 NoteBook PC.......Don't think this really matters

<2> Guid Number= This one was a B#$%H i had no clue so RANDOM FTW!!

<3> UUID Number= Select 1 to generate UUID

<4> SKU Number= It's the Product Number on the bottom Mine was WA985UA#ABA

<5> CTO Localization Code = ABA

<6> MAC Address = Agian Random....you can judge or use and get past hitting Enter everytime!

<7> PCID = Ok under the battery cover there is a Sticker....it might also be on the Motherboard.

<8> System Board CT # = i left this blank....it's a sticker on the motherboard if you want to fill it in.<not needed

<A> Advanced Menu

<2> OS SKU = if no windows (0), if it had vista (1), if it had windows 7 (2)

<A> Platform Revision = I put in 110 but it could be different

and then just Esc all the way out until your at C:\ then just CTRL+ALT+DELET and enjoy...hopefully.

You might noticed i didn't enter all the ADVANCED MENU options....if you choose to play in them Go for it at your Own RISK.


I copy and pasted their explaination, it looks a bit complexed, If I decide to go that route it would be last resort and after some more investigating and careful checking as I am not that advanced. to know what soem of those terms are.

I also found that I can go to HP website and order a restore/recovery kit for 12.00 that will be shipped to me it is a set of 3 discs, I am hoping that will replace the missing information fixing all my issues so I can again run normal windows again and get my needed security updates and other updates to make me run smoother and faster.


Report •

#15
March 19, 2013 at 19:45:59
Free Antivirus recommendation:
Avast Free version. It remains free as long as you register it online as a personal computer (not business).

I think you said you solved it, if so, great.
The Recovery Disk Set SHOULD be the same as the Factory Restore from your recovery drive, but it is cheap enough to try it.
Good Luck

You have to be a little bit crazy to keep you from going insane.


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